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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    344
  • Value
    356
  • Shipping
    361
  • Quality
    346

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.4%
Positive
555
Neutral
32
Negative
275
View ratings trends
167
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How would you rate Shoedazzle?
Top Positive Review

“Size to small.”

NiNi B.
11/21/24

It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.

Date of experience: 11/11/24
See positive reviews
Top Critical Review

“Too much time wasted”

Betty V.
12/3/24

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Date of experience: 11/23/24
See critical reviews

Reviews (7,974)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user annetteo114
New York
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Beautiful...fits comfy...Great style design...LUV it..

Date of experience: June 7, 2024

Thumbnail of user taras721
Arizona
2 reviews
0 helpful votes
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April 19th, 2024
Verified purchase

I ordered a size too small with the shoes. I had a few hiccups in communication on processing my exchange. The first person I spoke to wasnt super helpful but got the ball rolling. The happy returns options is very convenient, and with the help with a few of the other customer service reps I got it returned and processed. The return is taking quite some time to be recieved but shoedazzle customer service has been very helpful in getting it taken care of.

Date of experience: April 9, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Tara,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user cindyo317
Wisconsin
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I have been with Shoedazzle for years and never had a problem with fit or comfort of shoes. This last round nothing fit! At least 1/2 to 1 size too big on shoes and the clothing was all over the place, some too big some too small. I plan on stopping my membership.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Cindy,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user estern13
New Jersey
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Llevo años comprando en ésta página y siempre quedo muy satisfecha con la calidad y variedad de la misma

Date of experience: August 8, 2024

Thumbnail of user nancyt2256
Canada
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

I am happy with the shoes; they seem to fit and are likely comfortable, however I ordered them for a specific event and they arrived 2 days after the event. Shoedazzle blamed the delivery company. Perhaps it's time to switch your delivery company.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 7, 2024

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Nancy,

Thank you for leaving a review about our merchandise and delivery. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.

Best,
Bonnie

Thumbnail of user rachelr1224
Pennsylvania
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

When I received my order, only half of it was there. I called in and two of the things were now out of stock so they gave me a credit. But of course the first time I got a major discount with free shipping and the credit won't cover everything. Plus shipping.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Rachel,

Thank you for taking the time to leave a review. Your feedback about our promos is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user naykheab
New York
3 reviews
0 helpful votes
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June 15th, 2024
Verified purchase

It was a great experience. I will shop more with it.

Date of experience: June 5, 2024

Thumbnail of user cynthiaa1823
Canada
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Loved my order and intend to shop another for my daughter

Date of experience: June 5, 2024

Thumbnail of user marlae42
California
1 review
0 helpful votes
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April 14th, 2024
Verified purchase
• Updated review

My latest purchase from Shoedazzle did not disappoint. I was able to use my VIP points to get a pair of the cutest mules. They are so comfortable, and as always, they are true to size. They did take a couple of weeks to arrive, but they were on my doorstep within the estimated delivery date.

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Marla,

We're glad you’re enjoying our products and the VIP perks! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!

Best,
Zeth

White Booties
September 26th, 2022
Verified purchase
• Previous review

I am in love with my new booties! I've been looking at a similar pair for a while. The ones that I had been thinking of purchasing were about $200. My ShoeDazzle booties are just as fashionable, and they are more comfortable than the similar brand. Super excited that I found these!

Date of experience: September 26, 2022

Thumbnail of user hasinaa5
Pennsylvania
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I like the selection offered in shoedazzle, however the new credit system is awful. Instead of letting me utilize the amount in terms of cash in the system it provides a credit which is awful. This truly deters me from buying more and I now buy less. The credit system is slowly curing me of my shoe obsession. I'm simply not getting the value for my subscription as I used to previously.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Hasina,

Thank you for taking the time to leave a review. Your feedback about VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user victorias1509
Guatemala
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Took about 5 business days to arrive and I am so happy with my purchase! Definitely recommend.

Date of experience: June 5, 2024

Thumbnail of user reenar23
Colorado
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

It wasn't my size, and the heel was too high which wasn't mentioned on the website. I have returned those shoes and I still haven't received my money back.

Poor services of shoe dazzle and will not buy anything again

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 6, 2024

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Reena,

Thank you for writing a review about our merchandise. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.

Best,
Bonnie

Thumbnail of user shaniaw
Maryland
2 reviews
10 helpful votes
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April 14th, 2024
Verified purchase
• Updated review

I have so many recent purchases that I have lost money on because I travel a lot and missed the window to return and unfortunately the size that I have been ordering for years doesn't always work. So many shoes are too big but my size selection has not changed.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Shania,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Shoes Don't Fit
May 21st, 2023
Verified purchase
• Previous review

Bought two different pairs of shoes...same size...one fit one didn't.

Date of experience: May 21, 2023

Thumbnail of user gelavizhg
Maryland
2 reviews
0 helpful votes
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April 14th, 2024
Verified purchase

I've been a VIP member with Shoedazzle since 2019-2020. I've bought over 40 pairs of shoes from them so far, a few different accessories, and a few items of clothing. And I can confidently say that they're overall ok. Their materials are not great quality. Their shoes fall apart after steady use, and this goes for all their shoes from boots, sandals, sneakers, wedges, and stilettoes. Some of their heels and stilettoes especially are hard to walk in due to the design and improper heel to sole length ratio. Some of their stilettoes are amazing, but for the sheer amount of money i've spent on a the multitude and variety of shoes that have either been uncomfortable to wear, have fallen apart, from zippers breaking, to soles falling off, to the insides falling apart...They're just NOT a quality company for the money they're charging. It's a great way to gain a shoe collection, but at the end of the day it all lacks quality. Their clothing and accessories aren't that much better either.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Gela,

Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user denisew1320
Maryland
2 reviews
0 helpful votes
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April 14th, 2024
Verified purchase

Service is excellent, knowledgeable and respectful.
I have been a member for around 6 or more years. I have never had an issue with the shoes I have purchased.
I love the wide variety of shoes.
Therefore, I will remain a member and continue to purchase.
Love you Just Fab

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Denise,

Thank you so much for loving our brand! We’re so glad to know you're satisfied with our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user carolynj723
Texas
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I'm dissatisfied with Shoedazzle because I forgot to Skip A Month and they took out $49.00. But when I ordered a pair of heels and they did not match my dress I returned them. But I did not get my $49.00 back as credit to my account. I am very dissatisfied. I have been a customer with Shoedazzle for years.

Thanks, Carolyn Jackson

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Carolyn,

Thank you for taking the time to leave a review. Your feedback about our return/exchange policy and VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user kailahh2
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I love Shoedazzle.com. I get all of my shoes from there.

Date of experience: June 3, 2024

Thumbnail of user melissae1208
Missouri
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Ill fitting. I love the shoes and clothes on Show Dazzle. I just wish they had a better fit. The shoes were usually too wide,and the clothes were to small on my waist,even though I ordered my regular size. They were usually too big in my legs. I really wanted to love them, but fit is important.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality

Date of experience: April 3, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Melissa,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user bethm1057
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The quality of the shoes has really changed and not for the better.

Date of experience: June 3, 2024

Thumbnail of user shayj46
Washington
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Sandals were cute but I didn't like have they fit.

Date of experience: June 2, 2024

Thumbnail of user micheller2992
Canada
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Fast, good quality? Great prices, and the VIP services are amazing.

Date of experience: June 3, 2024

Thumbnail of user ruthr1460
Florida
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Always a great experience. Updated colors and up to date fashion

Date of experience: June 3, 2024

Thumbnail of user leslig9
Virginia
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

The shoes I received are cute, however they don't fit my feet right and the right shoe squishes my pinky toe in such a way that wearing them doesn't feel good or comfortable so they are going to sit in the closet and eventually get donated. Really disappointed in my purchase

Products used:
Shoes, purses, jewelry

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Lesli,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user janiceb1412
Pennsylvania
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I am a collector of shoes and boots. My closet and spare bedroom are full of pink boxes and black bags. I especially love boots. Long, short and booties. Over the past three years I collected so many I started giving them away. I had boxes of boots brand new never worked. Shoe Dazzle is my crytonite. Summer and winter.

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Janice,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user jasminer357
Washington
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Affordable, comfortable and will meet needs. I've been shopping here for years and the outfits always come on time and better than expected! The clothes I ordered were perfect for the snow and felt so comfortable.

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Jasmine,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

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Gain trust and grow your business with customer reviews.

From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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