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Shoedazzle has a rating of 3.5 stars from 7,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Idk what the problem is but this place is very disorganized and uneducated. I returned shoes weeks ago in exchange for size and waited patiently until now since I see it's still on hold. Now they are asking for proof that it was returned! After I confirmed the return was received I threw away the receipt. So I guess they do t know what to do now since they can't fond the "happy return" that's turned out to be sad and frustrating!
Happy. The sales prices were so amazing. The "skip a month" payment option is great
Date of experience: August 8, 2022
I like all the shoes a bought just the last one was uncomfortable little bit
Date of experience: August 8, 2022
Hello Giselle,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Always pleasant people at the other end the merchandise arrive quickly and products are great!
Date of experience: August 9, 2022
Hello Karen,
We are glad that you are satisfied with the products and services we provide. Rest assured that we will continue providing the best shopping experience. Hope to hear more from you in the future!
Best,
Allison
I have never had a bad experience with Shoedazzle I would refer them to anybody!
Date of experience: August 12, 2022
Hello Michelle,
Thank you very much for spreading the good news about ShoeDazzle! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I immediately fell in love with the shoes I ordered. Great quality and so beautiful.
Date of experience: August 11, 2022
Hello Kimberly,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Wrong size was sent the boots are too wide and not as thick as advertised
Date of experience: November 2, 2022
Hello Barb,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have not purchased anything I want to cancel my membership. Please and thank you.
Date of experience: November 4, 2020
Hello Britainy,
Thank you for writing a review! We are sorry to hear if you are canceling your account. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
I did not receive my order. So I had to reorder for a later date.
Date of experience: December 13, 2022
Hello Christie,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
It seem y'all tried to take more money after getting the 19.99 for the boots
Date of experience: December 10, 2022
Hello Louise,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Nice boots very warm and comfortable got them for cheap and within a couple days
Date of experience: December 7, 2022
Hello Erica,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love my shoes I got from Shoedazzle. Good site to find shoes outfits and accessories.
Date of experience: September 1, 2020
Hello Leora,
The team here at Shoedazzle is thrilled to hear such good feedback, and we’re proud to be one of the best sources of shoes and clothes!
Best,
Nelle
I always have my packages within a week. I've been a vip member for years
Date of experience: June 17, 2022
Hello Shauntel,
We are glad you are enjoying our products and the VIP membership! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Delivery was much faster than I expected and the shoes were exactly what I ordered.
Date of experience: June 17, 2022
Hello Erika,
We are glad you are enjoying our products and delivery! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
The shoes are poorly made and do not look like the picture. I'm very disappointed.
Date of experience: June 16, 2022
Hello Jessica,
It is with great regret that we received your feedback regarding the items we have. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Loved the experience and they went all the right sizes for my shoes! Love shoedazzle!
Date of experience: June 16, 2022
Hello Nicole,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
I think the subscription is to expensive and shoes showed up at the wrong apartment.
Date of experience: February 1, 2021
Hello Katelyn,
We're sad that you are planning to end your VIP membership. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella
These boots are really comfortable. I have an injured ankle and no problems
Date of experience: November 8, 2022
Hello Shalonda,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
It's always a treat to get new shoes. These really topped off my dress
Date of experience: July 17, 2022
Hi Nykia,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Tina
Always getting great finds from this site, definitely impressed!
Date of experience: June 16, 2022
Hello Rachel,
We are glad you are enjoying our website! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
All my purchases is Excellent i love all my boots theg are very comfortable & perfect to fit! #HAPPYME
Date of experience: November 4, 2019
Hello Catherine,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,
Ivy
I ordered ankle boots for my daughter who lives in Paris France. They looked very nice, stylish but still not something that would go out of style. I even ordered a second pair in another color. When she came to visit for Christmas she tried them on and liked them so she returned to Paris with them. Today was the first day she used them. She emailed me that the zipper on the back of the boot kept on slipping open all the time and the boot falling off foot. When she stepped out of the building one step to the street the zipper opened and also heel fell off the boot, she fell literally on her face on the street. So she limped on the corner where there was a shoe repair store, in 10 minutes they reattached the heel and she paid 10 euros for that, about 14 in dollars. After I researched the net I saw the same had happened to several other customers. I called ShoeDazzle and explained what had happened. The only thing they said was they would exchange the item, allowing 45 days. My daughter is very busy business executive in an international company and does not even have chances or running to post office, wait on line, in addition to the trouble she already had. I was also told that she should not have had the boot repaired. I asked if they expected her to limp around the office another 10 hours in business meetings with a missing heel? I explained that the boot is a safety issue for other customers and wanted to talk to a manager. I was told that was not possible, having every excuse not allow that, like being short of staff, etc. etc. In all I was on hold on the phone over one hour, never being allowed to talk to any supervisor. After I explained that my daughter works in one of the worlds largest law firms I was put again on hold and upon the girl returning the most I was told that if I demanded they could pay for the boot repair the 10 euros and also I could return both boots for refund. To mail the boots to USA would cost already the price of a pair, around $50, go through the trouble was not worth it. I only wanted them to be warned about the danger of the design. The girl was very rude and explained to me that she was able to give me all info and there was nothing else to do. A rude girl most likely uneducated just punching return numbers to computer... I would want to warn anybody for using this site, the quality is poor, the customer service is the absolute WORST I have ever experienced! Save your money, trouble and aggravation and use sites like Zappos, onlineshoes.com or amazon that have given excellent service.
Date of experience: January 6, 2014
I love all of the shoes I ordered from shoe dazzle. They are comfy and cute. I'm in love with them
Date of experience: September 4, 2020
Hello Cecilia,
Thanks for the awesome feedback! We are happy to hear that the shoes fit well! We promise to keep our standard in quality and fit just for you!
Best,
Nelle
You take off the money from my card for the second time, and I do not do orders!
Stop this mayhem!
Tip for consumers:
You take off the money from my card for the second time, and I do not do orders !!!!!!!!!!
Stop this mayhem!
Date of experience: December 10, 2014
Nice look & VERY PLEASED w/ my purchase!
I've received a lot of compliments on the style of my new sandals
Date of experience: July 17, 2022
Hi Karen,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
The shoes are not a good quality and the heels feel like they are going to break when you get walk
Date of experience: September 1, 2020
Hello Danielle,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Stacey,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth