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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.6 stars from 7,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.4%
Positive
553
Neutral
32
Negative
274
View ratings trends
168
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How would you rate Shoedazzle?
Top Positive Review

“Items arrived on time & shopping was easy”

Rhonda A.
12/6/24

Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.

Date of experience: 11/26/24
See positive reviews
Top Critical Review

“Ridiculous”

Taco B.
12/18/24

Idk what the problem is but this place is very disorganized and uneducated. I returned shoes weeks ago in exchange for size and waited patiently until now since I see it's still on hold. Now they are asking for proof that it was returned! After I confirmed the return was received I threw away the receipt. So I guess they do t know what to do now since they can't fond the "happy return" that's turned out to be sad and frustrating!

Date of experience: 12/8/24
See critical reviews

Reviews (7,975)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user donnat1926
Nevada
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

Very cute and comfortable. Beautiful color too ordering is very easy and shipping time is quick.

Date of experience: December 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Donna,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user janieh112
Canada
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Shoes were delivered quickly, they were exactly as described and they fit well!

Date of experience: August 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Janie,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user lakisham9
Georgia
1 review
0 helpful votes
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December 7th, 2019
Verified purchase

Fell apart first time I tried it on. I tried to walk but it hurt so bad I preferred to crawl.

Date of experience: December 4, 2019

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Dana,

We’re sorry your item was not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user elained224
New Mexico
1 review
0 helpful votes
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May 4th, 2021
Verified purchase

The shoes I bought are beautiful and the perfect size. I loved them

Date of experience: May 4, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Elaine,

Thanks for loving the quality of our products! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user bobbyp189
Virginia
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

Everything came in good time good quality perfect size

Date of experience: January 6, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Bobby,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user kimberlyc1931
New York
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

The shoe quality was poor the stings on the shoes were coming apart

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Raquel,

We are sorry to learn that our item did not meet your expectations. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user gingerc62
Pennsylvania
2 reviews
0 helpful votes
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October 1st, 2020
Verified purchase

Always happy when my shoes come. Very happy customer

Date of experience: October 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Ginger,

Thank you for such a wonderful review! We appreciate your time sharing how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!

Best,
Nelle

Thumbnail of user gideono2
California
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

The shoes purchased are good and are neatly designed

Date of experience: October 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Gideon,

Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs and highest quality products to choose from.

Best,
Nelle

Thumbnail of user indirar5
New Jersey
1 review
0 helpful votes
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August 1st, 2020
Verified purchase

I absolutely love everything I purchase from shoe dazzle

Date of experience: August 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Indira,

Awesome! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Dean

Thumbnail of user dainae1
Florida
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

Made my orders online and they were delivered quickly. And they look great

Date of experience: April 18, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Daina,

Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

Thumbnail of user brittneyc46
Tennessee
1 review
1 helpful vote
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August 4th, 2020
Verified purchase

Great quality products for a great price as always and free shipping always!

Date of experience: August 4, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Brittney,

Awesome! We are glad to hear that you ate satisfied with the quality of our products! We always make sure to make beautiful and quality items at a very affordable price just for you!

Best,
Nelle

Thumbnail of user jasminej226
Texas
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Shoes fit amazingly. Definitely would recommend. Love Love them.

Date of experience: January 8, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jasmine,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user leahh333
New Jersey
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Unfortunately, the chain on the shoe immediately broke off.

Date of experience: April 21, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Leah,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user laurav307
Washington
1 review
0 helpful votes
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August 7th, 2020
Verified purchase

Great service. Fast and easy. And very professional. Thanks

Date of experience: August 7, 2020

Thumbnail of user nellep
Nelle P. – Shoedazzle Rep

Hello Laura,

Thank you for sharing your positive experience with us! We are happy to hear that you are satisfied with our products and services.

Best Regards,
Nelle

Thumbnail of user arthure57
Michigan
1 review
0 helpful votes
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August 4th, 2020
Verified purchase

Great thing's came on time thanks hope too shop again so thanks again

Date of experience: August 4, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Arthur,

Thanks for writing a review! We are happy to hear that you are satisfied with our products and services! Have a great day!

Best,
Nelle

Thumbnail of user girlh
Illinois
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

These shoes are really stylish. They fit really well.

Date of experience: July 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Amber,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Thumbnail of user angela495
North Carolina
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I have only received 2 pairs of shoes when I ordered 4 pairs

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Angel,

Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user tinal714
Georgia
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Everything was exactly how it was on the website and I loved it.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tina,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!

Best,
Renz

Thumbnail of user beckyl259
New York
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

Great service great products very satisfied will buy again

Date of experience: January 10, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Becky,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Thumbnail of user mariag2363
Canada
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

I order two pairs i just got one the other one takes long

Date of experience: August 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello María,

Thank you for your purchase. Our Member Services Team will contact you right away to assist with the delivery. Thanks! ​
Best,
Renz

Thumbnail of user dawnh1069
Virginia
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

My order was lost and customer service was useless.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Dawn,

It is with great regret that we received your feedback regarding your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user heatherk1000
New York
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

Love all the shoes! <the concept... the price $$...

Date of experience: April 26, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Heather,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Thumbnail of user deniser933
Texas
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

I absolutely love the shoes they exactly how they looked in the pictures

Date of experience: November 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Denise,

Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user ashleyj710
Oklahoma
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

Never got order still ding have order after it say it was delivered

Date of experience: November 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Ashley,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user deloresb97
Wisconsin
1 review
0 helpful votes
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June 2nd, 2021
Verified purchase

Every time that I go on the site i see the same things

Date of experience: June 2, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Delores,

Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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