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Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
The name of this shoe company really reflects the company's shoe "agenda."
Date of experience: April 19, 2022
Love what I've gotten. The shoes and boots I've gotten are well made and comfy.
Date of experience: June 16, 2022
Hello Tracey,
We’re so happy to hear you’ve had a great experience with Shoedazzle. We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz
Very good time delivery and very good service got my package quick
Date of experience: January 8, 2023
Hello Cody,
We are glad you are enjoying our products and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The shoe size don't seem to be true.The seem to run small
Date of experience: December 7, 2022
Hello Kimberly,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My experience was excellent my package arrived the day it says it was being delivered
Date of experience: December 10, 2022
Hello Lashanda,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
AWESOME SHOES AND CUSTOMER SERVICE. Always pleased with return policy, products and customer service. Always superb service. No Complaints, ever.
Date of experience: August 8, 2022
Hello Pam,
We are glad you are enjoying our products and return policy! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Love my shoes beautiful got my shoes the next day when placed my order
Date of experience: April 7, 2023
Hello Diane,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Pleased as always. Shoedazzle always satisfies. Love them.
Date of experience: September 19, 2022
Hi Demetrice,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
It took out $7 the day I bought the sandals & today it took out $50.
Date of experience: April 7, 2023
Hello Jaylyn,
Thank you for taking the time to leave a review and your feedback about the charges you got is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I had a great experience, delivery is great. I had no issues until now.
Date of experience: January 5, 2023
Hello Bethsaïda,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in us! Happy shopping!
Best,
Mary
Shoes were good and in good condition. Received the shoes fast.
Date of experience: August 11, 2022
Hello Shante,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products and shipping process.
Best Regards,
Clark
I cancelled and you took my money and didn't refund it. Please refund it
Date of experience: March 1, 2022
Hello Melissa,
Thank you for writing a review! We are very sorry to hear about the inconvenience you have experienced regarding the VIP membership. Our Member Services team will email you right away to assist you with your membership and refund concerns.
Best,
Zeth
I like the shoes. Very comfortable. I love the color and the style and the prices.
Date of experience: March 2, 2022
Hello Bobby,
What an awesome review! Thank you so much for the positive overall feedback with the items we have online! Have a wonderful shopping experience at Shoedazzle! Hope to hear more from you in the future!
Best,
Lia
I was happy with my shoes but I was not pleased with the fabric of the shoes.
Date of experience: April 18, 2023
So much to choose from and great sales always something new to choose from
Date of experience: July 17, 2022
Hi Robin,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I just love shopping with u guys. And I love the shoes and the great prices.
Date of experience: July 17, 2022
Hi Shauna,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I waited weeks to get the wrong shoe size in the right shoe size box.
Date of experience: April 17, 2021
Hello Aryele,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with the wrong shoes you receive. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
Ordering is very easy and check out is just as easy.
Date of experience: July 18, 2022
Hello Brenda,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I love my shoes from shoedazzle! Almost every shoe I own is from shoedazzle!
Date of experience: November 2, 2022
Hello Courtney,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
The only problem I got with the shoe is a strap on one leg is tight on the other leg is loose
Date of experience: November 2, 2022
Hello Eva,
We appreciate the feedback you shared regarding the item you got. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Nothing is the right size is the size I wear but it's h*** of small
Date of experience: November 2, 2022
Hello Walquiria,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Site is easy to use
Products are great
Easy to return/exchange
Date of experience: April 23, 2023
Hello Yasmin,
We appreciate your awesome review about the website, the merchandise, and our return policy. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
Very quick and easy to order. Received the order very quickly.
Date of experience: July 18, 2022
Hello Karen,
We are glad you are enjoying our products and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The package was not deliver but you took my money I need my money or my package
Date of experience: November 3, 2022
Hello Aquanisha,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered a or of sandals and a or of mini boots and like ve both.
Date of experience: February 8, 2023
Hello William,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Jan.
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary