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Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
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It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
The shoe I got they are nice but I can never wear them as they are to big for me. I read the description and it gave false information. I usually wear a size 9 and got a size 91/2 because of the description. Bad idea for me
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
I order a LOT from Shoedazzle so I obviously love what they put out. One thing I don't like is the buckle on the outside (which is industry standard to be fair). Why oh why don't we have a strap or boot belt with the buckle on the INSIDE where you can reach it to don and doff the shoe? Usually ShoeDazzle shoes can be modified to move the buckle, but I recently purchased a pair that couldn't be modified. Oh my, it took a half hour to put them on!
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2024
Hello Maureen,
Thank you for writing a review about our merchandise! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
I received the wrong shoes entirely. It was then a huge hassle to exchange these, especially since I rush ordered the original pair for a reason. I was then not able to exchange the second pair(they were horrible quality) due to the fact that they were an exchange(shipped to me for $0).
Not worth the trouble.
Date of experience: April 1, 2024
Hello Karri,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Items ordered were a mixture of shoes and apparel. All items were as described. I was expecting the apparel items to be somewhat cheaper in quality, however, I was extremely surprised at the quality and items overall. Would buy again definitely.
Date of experience: April 1, 2024
Hello Amy,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Postal company marked as delivered, even took a picture of the package at my door. Went out to retreive a few moments later and package was not there.
Date of experience: April 17, 2024
Hello Takeeda,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have repeatedly gotten shoes that were too big or too small and have never gotten a fair return. I have ordered clothes that were a size 2, when I ordered a size 24. Although the tag said it was a size 24, so that brings up questions. I have canceled for the month under VIP, yet I was charged anyway. I started taking pictures of my cancelation, and it didn't help. Nothing made me madder than having someone on the other end tell me they would take care of it THIS time, when it was the error of Shoe Dazzle. I've bought some cute shoes (hence the 2 stars), but the business is pretty shoddy.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Stephanie,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered an article of clothing in plus size and received a size 0-2. It still had plus size on tag, so I had to measure waist. Ridiculous and obviously poor oversight.
Date of experience: October 1, 2023
I really like my purchase the shoes are really good and they look very stylish. One thing I have to say though is that my sneakers don't have much padding at the bottom so I had to buy new insoles to have some padding. Otherwise they fit well.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Myrlaine,
We're glad you’re enjoying our products! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Excellent client service. After receiving two dresses that I had ordered for my birthday, I was really happy because my skin did not react to them as it does with other fabrics. This online boutique was truly wonderful, and its quality along with empathy and kindness were greatly appreciated. I am 100% lover of this website
Date of experience: March 19, 2024
Hello Олежа,
Thank you for the wonderful review and for sharing your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
My experience it was really good. They gave me all the answers that I needed.
Date of experience: May 25, 2024
Muy bueno producto y muy buen servicio al cliente, Me encanta todas las botas y los zapatos que he comprado
Date of experience: December 4, 2022
The brown boots weren't the brown I expected. It shows like a cognac brown but honestly, it was a dull dusty looking color. Also my instep was too high to fit it. Same thing with the denim boots. I knew there was a chance of it happening. Wide boots only for me.
Date of experience: April 1, 2024
Hello Lae,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Got the shoes in a few days, very pleased with the experience.
They do not smell weird and are packed nicely. Haven't worn them but they seem to fit my feet good.
Date of experience: April 8, 2024
Hello Nataliia,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Le glamour rencontre le confort pour toutes vos aventures." 😊👠
Date of experience: November 21, 2024
Me lelgaron muy rápido y el material es excelente.
Date of experience: November 12, 2024
Order #: *******751 has been returned almost two weeks ago and no refund has yet been made. How long can this possibly take. Will not be ordering again. Such an inconvenience
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2024
Hello Geraldine,
Thank you for writing a review about your experience with your return! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
Always kind helpful and caring
They offer all help in correcting a situation
This company does truly care about their customers which is a rarity these days.
Date of experience: April 3, 2024
Hello Karen,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
My experience is always great because they have lots of items to choose from and variety. When I step out I am 100 percent sure that I don't look like anyone else.
Date of experience: April 4, 2024
Hello Jessika,
Thank you so much for loving our brand! We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Very happy I love my zapatos 👠
Gracias por todo muy satisfecha por todo
Date of experience: August 23, 2024
I have never had an issue with a purchase yet. Every order is on time. I have never received a defective, wrong size or color shoe. The clothes are made of great quality as well.
Date of experience: April 5, 2024
Hello Kimberly,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I order two dresses in the normal size in which I order from everywhere else only the items I received from shoedazzle were smaller in size and I had to sent them both back
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2024
Hello Marlena,
Thank you for purchasing our products and for writing a review. We are sorry to hear that the items you purchased didn't work for you. For more accurate information about our sizing, please refer to our size guide available on our website. Our Member Services Team will reach out to you immediately to assist you further.
Best,
Bonnie
Has a nice selection but the shoes vary by maker and design. I hate making returns and 2/5 pairs that I ordered had to be returned because they were too large and too small.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Hello Kelly,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been waiting for my order for a month and it is still not here. Customer Service was I have no help whatsoever in giving me an update! I will never purchase another order from them again!
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Melissa,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
My order came in a timely manner with no issues. I love everything item that I order and can't wait to wear them. I will be making another order very soon.
Date of experience: April 7, 2024
Hello Bre,
Wow! Thank you for the nice words that you said about our merchandise and delivery. We truly appreciate and reviews like these that makes us want to improve our products and services even more! Enjoy your day!
Best,
Bonnie
I can not buy the shoes I really want, the wedge sneaker in my size because they have been out of stock for two months. I don't want to keep getting credits and then settle for a sale item.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2024
Hello Sonyita,
Thank you for writing a review about our merchandise, selections and the VIP Credits. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
All my shoes were amazing and comfort plus wear. My loafers are the most amazing definitely planning to order another pair in a color. For my office business attire.
Date of experience: April 4, 2024
Hello Katrellia,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Leanda,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth