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Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
Fast delivery
Shoes are beautiful but they all need some padding built in.
Date of experience: March 7, 2023
My shoes haven't arrived and I've been patiently waiting
Date of experience: March 7, 2023
Hello Tara,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Contacted company they said give it mother week it's been 3 weeks late still nothing.
Date of experience: August 4, 2020
Hello DeShawnna,
We sincerely appreciate the feedback you shared. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Shoes are great they understood the assignment u will order again
Date of experience: February 5, 2023
Hello Nicole,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Great products and services, awesome stylish fun experience
Date of experience: February 5, 2023
Hello Sabrina,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Very true to description fast shipping comfortable
Date of experience: February 5, 2023
Hello Nesi,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I'm very satisfied the order arrived on time then I expected
Date of experience: February 3, 2023
Hello Alexandra,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
Good quality product. Exactly as shown.
Timely shipping and delivery
Date of experience: April 16, 2021
Hello Chinwe,
Thank you for giving us positive feedback! We are happy to know that your package arrived early. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Good quality and fit. Exactly as pictured. Quick shipping.
Date of experience: February 8, 2023
Hello Rena,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing the best service, and unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
Love the shoes, great fit, came on time, color is amazing
Date of experience: February 4, 2023
Hello Blair,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Ordering process very easy the shoes itself painful
Date of experience: March 1, 2022
Hello Alyssa,
Thank you for the feedback! We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you immediately to help you further.
Best,
Jane
Shoe dazzle never disappoints. Everything is exactly like it was on the website.
Date of experience: January 9, 2023
Hello Kenisha,
Thank you so much for loving our brand! We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Shoes are excellent and the clothes fit great. Wil order from there again.
Date of experience: January 9, 2023
Hello Francesca,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
It was a joy shipping with you, I love your sales.
Date of experience: April 14, 2021
Hello Dominique,
We appreciate the time you spent sharing your experience! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Dean
Always had great experiences, items were everything I could imagine them to be.
Date of experience: January 1, 2020
Hello Christine,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at Shoedazzle, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
XO,
Ivy
This site sucks. Do not fall for vip it's a hassle getting out of it
Date of experience: January 1, 2020
Hello Kyree,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Make unauthorized charges to credit cards. Are reported with the bank
Date of experience: January 1, 2020
Hello Marcela,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Very satisfied. I've received many compliments on my boots.
Date of experience: January 1, 2020
Hello Tamara,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,
Ivy
I love both pair. They came right on time and ordering was easy.
Date of experience: April 24, 2023
Hello Tamia,
Wow! Thanks for sharing a review about the merchandise and delivery! We are truly grateful to you for choosing to do business with us! Hope to hear more from you in the future!
Best,
Bonnie
Site is easy to use. Products are nice. What can I say, they're great!
Date of experience: January 1, 2020
Hello Hannah,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
I had no problem ordering my items. They arrived in a reasonable time. Products were as expected.
Date of experience: November 3, 2022
Hello Elaine,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Every shoe I have purchased so far came with some sort of defect.
Date of experience: January 1, 2020
Hello Alyssa,
We’re sorry your item was not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Very awesome deals and the product quality is great everytime
Date of experience: January 1, 2020
Hello Debra,
It is our desire to keep you satisfied with our services, unique styles and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
Charged my bank account for a supposed membership when I never authorized them to do so.
Date of experience: January 1, 2020
Hello Loretha Ann,
Member satisfaction is always the number one priority for us. We're deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Super cute boots, but the zipper on one pops open and so they can't be worn.
Date of experience: November 3, 2022
Hello Doris,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Judy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad