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Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
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It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
Never had any complaints on the contrary been absolutely thrilled with the quality of the items also delivery is so fast! Thanku for the amazing service!
Date of experience: April 3, 2024
Any shoe that I have ordered has always been just as shown and the fit is right and of not no Hassel with returns.
Date of experience: April 16, 2024
Hello Jannie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Trouble couldn't really reach nobody and they couldn't never give me a date as to when my package would arrive
Date of experience: April 16, 2024
Hello Felicia,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I placed my first order. The shipment came fast and the boots were really pretty and appeared to be of high quality. Unfortunately, i could not fit them and needed to return them. I returned the boots on December 31,2023 using Happy Returns. After about 2 weeks with no refund I reached out to their customer service for an update. I was told the return was still in transit and I needed to give it more time. I reached out once a week after that and was told the same thing over and over. After several weeks, I was finally over it and refused to get off the phone until my concern was resolved and finally got them to process my refund mid February.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Hello Jennifer,
Thank you for writing a review about your experience with our return process. We value your feedback, and we appreciate you sharing your experience. Our Member Services will email you right away to help you further.
Best,
Bonnie
I forgot what I ordered. I ordered something so I could close my account. Historically things I wanted to order, my size was out of stock. This is why I closed my account.
Date of experience: April 1, 2024
Hello Kiana,
Thank you for taking the time to leave a review. We are very sad to know that the items in your size are sold out and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I paid to get my item in 2to3 days and that did not happen. Called to check on it and found that item was delayed. I got no notice at all. If I did not call I never would have known.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Fran,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I never got my items and when I called them the woman argued with me about getting my money back and canceling the membership I'm still waiting for a refund smfh
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Nicole,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
If you are a vip and have credits you are not afforded the option to apply the credits if there is a sale. It makes no sense when ultimately the credits should be the same as cash. I cancelled after 2 months.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Hello Kayla,
Thank you for sharing your feedback about our VIP Credits. We hear you and we strive to provide a variety of styles in our website. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
So easy to get signed on and got my shoes super fast love them I'm wearing them right now! They are comfortable lightweight perfect for work!
Date of experience: April 7, 2024
Hello Leslie,
Thanks a lot for the shout out! We appreciate you taking the time to leave a positive review about our merchandise and delivery. ShoeDazzle promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Bonnie
Member since 2019, and never had to return or claim about nothing! Shoes quality very good.
Date of experience: May 7, 2024
I was able to take advantage of a new member deal where the shoe's were priced incredibly low. They arrived as expected and in a timely fashion.
Date of experience: April 5, 2024
Hello Julie,
We're glad you’re enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Perfect comfy pair color size and versatility
I received my shoes so fast and was able to wear with the perfect outfit before spring came
Date of experience: April 6, 2024
Hello Bronzetta,
Wow! Thank you for the nice words that you said about our merchandise. We truly appreciate and reviews like these that makes us want to improve our products and services even more! Enjoy your day!
Best,
Bonnie
Amazing Styles and prices, pretty packaging and perks
Thank you Shor Dazzle
Date of experience: February 1, 2023
Went quickly. Polite person. Satisfied….except for you demanding a set number letters for my opinion! Can be said in less and quicker!
Date of experience: April 4, 2024
Hello Gaye-Lea,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Got everything and happy with my purchase! 50 character minimum? So this should hopefully fill it up…..
Date of experience: November 4, 2023
I bought these boots for my mother. They are very stylish and comfy. The delivery was really really fast it took 3 days.
Date of experience: April 4, 2024
Hello Janie,
We're glad you’re enjoying our unique styles and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I brought at least 10 pairs and they all are beautiful, true to size, fair material, and most of them are comfortable.
Products used:
Shoes
Date of experience: April 6, 2024
Hello Regina,
Wow! Thank you for the great feedback about our merchandise! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services! Enjoy your day!
Best,
Bonnie
I had ordered the Regain knee high boot in size 9 and got a size 11 combat boot and they didn't even have my size in the boots I originally ordered when I addressed the problem. The shipping fee was never able to be refunded so I paid 5 dollars for YALL to ship me a boot I didn't want. That was my first order and then my 10 shoe voucher was never able to be redone. Scam scam scam.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Hello Gabrielle,
We appreciate you taking the time to share your feedback about your order and your experience with your order. Thank you for bringing this to our attention so we can take a further look into this. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Good price and they have a variety of shoes! Love the custom service, they always there to help you!
Date of experience: April 4, 2024
Hello Donna,
We're glad you enjoy our unique styles and selections! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
So Many Boots Too Choose From OMG I Wanted Them ALL. LoL Definitely Will Be Back and Continuing Shopping With Y'all. Grrrrrrrrreat Products and Material As Well.
Date of experience: April 6, 2024
Hello Chyna,
Awesome! We are glad to hear about your amazing feedback regarding our merchandise and our selections! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
Love their clothes and shoes. I look forward to each purchase. Prices are great and the shipping is fast!
Date of experience: April 1, 2024
Hello Cynthia,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I purchased the boots. They arrived pretty quickly, no issues. They didn't fit so I had to return. The process was pretty simple. You could choose tradition return or use a third party called happy returns. I tried out the happy returns and that worked great. I just brought them to my local staples and they did the label and later that day I already had my refund processing.
My only complaint about shoedazzle is when you decide you want to cancel your membership, they do not make it easy.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2024
Hello Carolyn,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
This was my first time ordering from this store. Service and advice at the highest level. The order was sent very quickly.
Date of experience: April 10, 2024
Hello Tommie,
Wow! It’s great to read your feedback about our merchandise and your shopping experience. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
It's been a while since I ordered anything from Shoedazzle. The shoes fit and I looking forward to wearing them soon. Thanks Shoedazzle.
Date of experience: April 4, 2024
Hello Melva,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I pay every month and when I used the app and buy some shoes they never arrive or gime my money back
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
Hello Edna,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Shipments were timely and packaged nicely! Quality of shoes, weekender bag, and clothing was great! I loved all of my items!
Date of experience: April 6, 2024
Hello Mary,
Awesome! Thank you for taking the time to leave a review about our merchandise. We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your purchase! Hope to hear more from you in the future!
Best,
Bonnie
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Jennifer,
We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth