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Shoedazzle has a rating of 3.7 stars from 7,973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
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It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
I recently purchased shoes from shoe dazzle, three pairs in size 10 and not one of them fit me.
Date of experience: August 8, 2022
I've shopped with shoedazzle for years, and have never stopped, very satisfied customer!
Date of experience: August 8, 2022
Hi Felecia,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
Have not had to return an item. Good quality, cute and affordable.
Date of experience: April 20, 2022
Hello Shantel,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
So professional and fast shipping I'm never disappointed with your product, good quality always.
Date of experience: May 1, 2020
Hello Falconne,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products, services, and fast shipping! Have a great day!
Best,
Nelle
Placed an order for two pairs of shoes and they've never arrived.
Date of experience: April 19, 2022
Hello Sam,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Find every shoe that bought is very comfortable.
And good quality
Date of experience: April 22, 2022
Hello Richeline,
We are happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I've tried for 2 months to cancel and it keeps taking money out of my bank
Date of experience: April 19, 2022
Hello Jennifer,
Thank you for your review. We are sad to hear that you are are being charged on your account. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
The heels are absolutely beautiful, comfortable and sexy.
Date of experience: April 1, 2020
Just very horrible! I didn't like the service at all.
Date of experience: April 19, 2022
Hello Makia,
Thank you for your review. We are sad to hear that you are not happy with our service. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Rather disappointed that there was a sum of money taken from my account the next month
Date of experience: April 19, 2022
Hello Melissa,
Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Great experience customer service is wonderful! Delivery always on time!
Date of experience: April 1, 2020
Hello Evonda,
Thanks for writing positive feedback! We are glad to hear that you're satisfied with our products and services! Rest assured that we will continue providing unique and new styles for members like you. Stay awesome!
Best,
Nelle
Shoes don't fit right and to return them it is very hard.
Date of experience: December 7, 2022
Hello Charlene,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
They are so comfy and the quality is top tier. I love them!
Date of experience: December 7, 2022
Hello Roussie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love them both and fit perfectly. Great selection for dressing up or down
Date of experience: December 7, 2022
Hello Dafonne,
Thank you for your compliment! We are glad that you are satisfied with the styles we have here at ShoeDazzle. Hope to hear more from you in the future!
Best,
Mary
Two of the shoes I ordered are in very poor condition.
Date of experience: December 6, 2022
Hello Marsha,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love it everything fit perfectly will definitely be buying more stuff later
Date of experience: December 6, 2022
Hello Natasha,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
The shoe is a bit bigger than me but I am not sure it can be returned?
Date of experience: December 6, 2022
Hello Omobolanle,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Very professional and courteous
Helped me with my request
Date of experience: July 4, 2021
Hi Mersedeh,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
Late shipment. I still haven't received my shoes. It's been about a month going on two.
Date of experience: December 4, 2020
Hello Jamila,
Thank you for writing a review regarding our shipping time frames. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Shoes look and feel cheap. They do not fit right. Very uncomfortable.
Date of experience: April 2, 2020
Hello Julie,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the quality of our products. We will contact you for further assistance.
Best,
Dean
Comfortable and true to size. Amazing how colors are exactly as displayed
Date of experience: August 8, 2022
Hello Samantha,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The shipment arrived way later than it was expected
Date of experience: August 8, 2022
Hello Veronica,
Thank you for sharing your experience with our shipping process. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Beautiful shoes and great quality Highly recommended
Date of experience: August 8, 2022
Hello Lidia,
It is our desire to keep you satisfied with our unique product styles, and great quality. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Allison
Love the shoes: a lot of color, selection, types, sizes. Very comfortable to use
Date of experience: August 8, 2022
Hello Maria,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and selections.
Best Regards,
Clark
Did not receive the goods so I can't say anything about it
Date of experience: April 4, 2020
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Krista,
Thank you for taking the time to leave a review. Your feedback about our sizing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark