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Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
They sent me two different sizes of a pair of shoes that I ordered. I was very disappointed when I wasn't able to wear the shoes as planned.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Always enjoy purchases from Shoedazzle! They have great quality shoes and provide value for money. I love this company.
Date of experience: April 1, 2024
Hello Latoya,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I have enjoyed your site. I love the shoes and when I have earned enough credits. Thanks
Date of experience: April 22, 2024
Hello Marjorie,
We're glad you’re enjoying our products and VIP credit usage! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I said it already, sent me messed up boots and when I told customer service about it, they did give AF
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Hello Nicole,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about an item you received is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
It has been 14 business days since I ordered shoes and they still have not arrived. I contacted customer service 3 separate times just for them to lie to me and say they were on their way (they never were, the shipping label has been created and the package has not been shipped for two weeks). I am going out of town, as is anyone that could get them from my doorstep for me, so even if they do arrive after 20 business days, they will get stolen because of a $#*!ty company lying to its customers.
Date of experience: December 13, 2023
Hello Olivia,
Thank you for writing a review about your order and your experience with our Member Services Team. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I been trying to get a refund and nobody has helped me out with it
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 21, 2024
Hello Xavier,
Thanks for writing a review about your experience! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Shoe dis not fit and the size I need is no longer available. I really wanted that shoe too
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2024
Hello Wanda,
We're sad to know that you are not satisfied with the products you ordered and that did not meet your size expectations. We would also like to discuss further the availability of our products in the styles/sizes you like. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
Too expensive and not enough nice stuff, too confusing to skip the month, no notification about skipping the month so you get charged. Honestly not worth it
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Hello Ines,
Thank you for leaving a review about our pricing, merchandise, and the skipping option. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
La mejor experiencia que he tenido, muy amable y empatía la persona que me atendió
Date of experience: July 4, 2024
I ordered two pairs. I found both of the shoes to be very stiff and uncomfortable. Actually painful to walk, the spot behind the heel to be specific. The quality looks poor. I have a slim foot but was even tight for me. Too many issues and not exactly inexpensive. So I would not recommend to anyone and I won't be repurchasing.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2024
Hello Vanessa,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been with SD for some years now. Over the years my style has changed and SD has always had something that I wanted and loved.
Date of experience: April 1, 2024
Hello Jaquerian,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
VIP first pair promotion is awesome! Also my order arrived a lot faster then i presumed it would! The boots are comfortable, they look amazing and are very well made. In all, I'm completely satisfied with my purchase!
Date of experience: January 22, 2023
Hello Amanda,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
They bait you into buying cheap shoes then start charging you $49.95 per month with no way to cancel. I've been sitting with the chat box open for 40 min, that says "your estimated wait time is 1 min"
Tip for consumers:
Do not buy from them
Date of experience: March 1, 2023
Hello Masha,
Thank you for taking the time to leave a review. We are saddened to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Needed to return a pair due to ordering wrong size, but received error message every time I attempted to complete exchange/return request. Issue was never resolved and eventually passed the 30 day mark without being able to successfully submit a request. Otherwise satisfied with the rest of my order! Great shoes, super cute styles, reasonable prices.
Tip for consumers:
Return requests can come back with error messages that never allow you to submit request.
Products used:
5 out of 6 shoes ordered
Date of experience: January 6, 2023
Hello Devi,
Thank you for sharing your experience with our products and processing a return online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Shopping with Shoe Dazzle has been a pleasure. Have not been able to find thigh-high boots that would fit me for years. This company has many to choose from and I have bought 3 different pairs already. Only the Low-heel lace-up combat boot style but each pair fit fantastically. And all in different colors. Am a Rock and Roll musician Playing in a Dead cover band and these boots are just great for stage presence. Comfortable, I can wear them for hours. Have already had many compliments on them from fans, male and female. Think I'll be getting the high block heel style next. Love Shoe Dazzle. Thank you so much. Prompt Delivery really sells the company. ROCK THE PLANET.
Date of experience: January 5, 2023
Hello Craig,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I absolutely love these pumps. Neon and snake print is a beautiful combination. They look high but once u put them on, they feel comfortable and Very stylish heels. I purchased sz 7 and they run true size. Can't wait to wear them. Thank you shoedazzle for always changing up the styles and keeping up with new trends.
Date of experience: March 1, 2020
Hello Cynthia,
Wow, amazing feedback! We're so overwhelmed to know that you're satisfied with our products and services! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Thank you for doing business with Shoedazzle! We appreciate you taking the time to share your wonderful experience with other members.
Best,
Nelle
Love every pair of shoes I get. My only issue is always adding extra heel tabs(not sure what they are called) with the high heels or pumps they do get worn-out. Other than that can't wait 2 order my next pair
Products used:
Shoes
Date of experience: December 7, 2022
Hello Iona,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The shoes are great quality, well priced and comfortable. Delivery was transparent and efficient.
Date of experience: April 16, 2024
Hello Lori,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My issue was handled, made process so easy, great customer service
Date of experience: April 18, 2024
Hello Pauline,
We’re always happy to hear that our members are happy with our service! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I have been with shoedazzle since 2017 and I have never received a damaged piece. Everything always fits perfectly. In the instance that my shipping was delayed through no fault of their own, customer service was amazing at explaining the problem.
I strongly recommend this gem of a company. <3
Products used:
All my shoes, shirts, pants, jewelry and many more things.
Date of experience: August 11, 2022
Hello Jolyanne,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Although there are many options in shoes, the overlook of the shoes are basically the same and the Plus Sized clothing options are almost Null
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Elena,
Thank you for taking the time to leave a review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Both sandals fit perfectly and are both comfortable.I can't wait to wear them.
Date of experience: April 16, 2024
Hello Rachelle,
Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I enjoy the diverse choices of shoes and the fact they ship quickly. Smooth transaction.
Date of experience: April 14, 2024
Hello Sue,
Wonderful! Thank you for the nice words that you said about our merchandise, selections, and shipping. We truly appreciate reviews like these, which makes us want to improve our products and services even more! Enjoy your day!
Best,
Bonnie
The shoes I received are low quality, I definitely expected a nicer shoe. Some are okay and the others mark up really easy, I cannot see them lasting long at all. Twice I skipped a month online and they ended up charging my credit card anyways, so take a screenshot if you do skip a month, at least you will have proof and can dispute the charge on your card should it happen to you.
Tip for consumers:
Look at customers photos in reviews.
Products used:
Shoes and a jacket.
Date of experience: March 1, 2021
Hello Chandra,
We are very sorry to hear that you are dissatisfied with our products' quality. We will be contacting you within 24 to 48 hours to help you further.
Best,
Bella
All my shoes fit great loved them will be ordering again
Date of experience: April 18, 2024
Hello Roshay,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Roxanne,
Thanks for sending your review! Your feedback about the items you received is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth