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Shoedazzle has a rating of 3.7 stars from 7,973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
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It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
Boots I received are not very comfortable, especially the more expensive pair.
Date of experience: December 8, 2022
Hello Nicole,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Been purchasing from shoedazzle for years and have always loved its products.
Date of experience: August 9, 2022
Hello Elmy,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The shipping company seems to have lost my packages
Date of experience: August 9, 2022
Hello Angella,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Customer service was helpful and made an exception for a return.
Date of experience: August 9, 2022
Hi Nekeisha,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Didn't like the fact that I had to pay for return label. Very poor quality shoes and bags.
Date of experience: August 8, 2022
Hi Fatema,
We appreciate your feedback about your shopping experience. Your feedback is important, and we would like to make things right. We will be emailing you right away for assistance.
Best,
Tina
Purchase arrived within a timely manner. I was pleased with look and fit of clothing.
Date of experience: December 8, 2022
Hello Stephanie,
It is our desire to keep you satisfied with our services, unique styles, and good quality. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
Pleasantly surprised how comfortable and fashionable they are
Date of experience: December 7, 2022
Hello Wandee,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a great fabulous!
Best regards,
Chad
Good quality and fast delivery I'm very happy with my new shoes
Date of experience: August 8, 2022
Hello Cielo,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
Got good deals on boots and sandals. They matched all my outfits.
Date of experience: August 8, 2022
Hello Pearl,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Shoes ran big. Actually in the process of sending them back. It was not a good fit at all.
Date of experience: August 8, 2022
Hello Michelle,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's fit. Our Member Services Team will reach out to you right away.
Best,
Allison
Very satisfied, no complaints! Will continue buying
Date of experience: August 8, 2022
Hello A'Quarius,
Thank you for your review. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Quick and so easy for returns or exchanges if necessary.
Date of experience: December 7, 2022
Hello Takia,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Never arrive my order, I waiting for a long time. …
Date of experience: December 7, 2022
Hello Norley,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Excellent products and delivery service. Good prices for the sales.
Date of experience: April 7, 2023
Hello Melissa,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Love the products, good quality. Lots to choose from, prices exceptional
Date of experience: December 7, 2022
Hello Theresa,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
The shipping time is usually off. You will need to give it a day or 2 more.
Date of experience: December 8, 2022
Hello Romana,
Thank you for your review. Our Member Services Team will contact you right away to address your shipping concern.
Best,
Renz
One the items came all ripped just very disappointing
Date of experience: December 7, 2022
Hello Maria,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I didn't like the price increase, sizing can be a nit off at times for clothes
Date of experience: December 7, 2022
Hello Latoya,
Thanks for sending your review! Your feedback about our product sizing and pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love all my shoes from shoedazzle, they fit perfect and the delivery always is on time.
Date of experience: December 7, 2022
Hello Andrea,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
There's no site like Shoedazzle. I order all my shoes and boots from them.
Date of experience: July 14, 2022
Hello Shelly,
Wow! The team here at ShoeDazzle is thrilled to hear such good feedback, and we are proud to be one of the best sources of shoes and boots! Have a great day!
Best,
Renz
Good quality, different kind of shoes, fast shipping
Date of experience: December 7, 2022
HEllo Isabella,
Thanks for the great feedback! We could not make it without your love and support. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Had a great experience- my shoes are super stylish
Date of experience: July 14, 2022
Hello Heather,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I never received my order and I'm not happy at all
Date of experience: December 7, 2022
Hello Lakisha,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Shoes were smaller than normal size. Delivery was very quick...Good quality for the price.
Date of experience: December 7, 2022
Hello Alicia,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Sarah,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth