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Shoedazzle has a rating of 3.7 stars from 7,973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
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It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
I didn't receive my entire order, and I tried to do the chat to resolve the issue. The chat disconnected me and reconnected me with someone new 3 times. I finally just called them, and they sent me a new shipment with the missing items. They said it may take up to 2 weeks to receive. Happy I am still getting the items I ordered, a little disappointed that it will take longer. As well as the chat service is not easy to use.
Date of experience: November 8, 2024
The brown booties that I ordered are way too loose on my heels, as a result they slip in up and down when I walk. Very uncomfortable! The cream boots are very pretty but I can't walk in them, they are much too high and very uncomfortable.
Products used:
Shoes
Date of experience: November 11, 2024
I have been a VIP member at Shoe Dazzle for 4 years. I like that I have the option to skip as many months (monthly fee) without penalty. When I have any issues, their customer service team is top notch. The only downside is selection. Their shoe/clothing selection stay the same for nearly 6 months to a year. It would be nice to have a broader range of items to pick from when the monthly fee is nearly $50
Date of experience: August 24, 2024
Extremely slow shipping, pretty good prices. Lots of emails to review products but still a few days away from getting shoes, which makes me extra annoyed about the slow shipping. Maybe send the emails a month after the shoes, since that's how long the shoes take to get to the customer.
Date of experience: September 9, 2024
Unfortunately I have not yet received my order. Tracking has not be updated since November 11th, it is now November 20th. Have ordered in the past and always been happy with product. Will do another review if/when I receive my package and/or at least updated tracking
Date of experience: November 20, 2024
I was very happy with how fast the shipping was, and also excited on the quality of the shoes. I had immediate purpose for these particular shoes and let me tell you I had so many compliments and questions about the shoes. So I am very happy I chose shoe dazzle for my shoe fashion.
Date of experience: October 23, 2024
Been I'll VIP member for quite a long time. My shoe size is 12. They never have enough in that size or a wide variety in that size and the options do not change often enough. I have seen no updated styles in my size as well. I actually want to delete my account.
Date of experience: August 21, 2024
I ordered & received the wrong order & in order to get what I ordered, I now have to print out return label. I don't have access to printer. Nothing was offered to compensate for blatant inconvenience
Date of experience: November 25, 2024
I have been a customer of shoe dazzle for many years. In fact, my shoe closet is filled with numerous shoedazzle heels, sandals, and flats. It's always fun to order and receive my shoes BUT lately I have been left disappointed when browsing the site. The shoe designs don't excite me anymore. It doesn't make me want to buy much anymore. After receiving my last order I realized that the shoes aren't the quality I've had in the past from them. The shoes are made cheaper and they have the cheap shoe smell but the monthly price has increased to almost fifty dollars it is disappointing because it was once my go to shoe site. I may have to end my relationship soon. It doesn't make sense to pay monthly for something that isn't doing it for me.
Date of experience: August 20, 2024
I ordered my package on August 2nd, clicked standard business shipping, tell me why it's taken over 20 days for my package to get delivered. Canceled my membership will not be ordering from this company again.
Date of experience: August 20, 2024
Used to love the membership concept. If I forgot to skip a month and was charged the credit held a real dollar value. You could buy multiple clearance items to total the value of the credit. Now you have choose between paying more money to receive the discounted price or use a 49.95 "credit"for 1.or 2 items that frankly most of the items are not worth half the 49.95. Additionally the "member included free shipping" is a joke. I could drive across the country and back. Placed my order on 8/7 still waiting for arrival says expected between 22nd and 25th. 3 weeks for delivery? I have been a member for over 5 years but will be cancelling once my items arrive.
Date of experience: August 20, 2024
I had a great experience with my purchase and product (boots) from Shoedazzle. The website purchase was easy and the shipping was timely. The boot is beautiful snd fits perfectly. I would recommend this store.
Date of experience: November 9, 2024
Order placed 2 weeks ago. Received part of order shortly after and never received the rest although the delivery date has passed. No new delivery date received from merchant or carrier either. Ordered 3 pair of shoes and received 0 to date.
Date of experience: August 24, 2024
I was extremely excited initially, however my purchase took longer than expected to arrive and the event that I needed my purchase for has passed. I had to purchase an alternative to what I purchased from Shoe Dazzle.
Date of experience: August 23, 2024
This is the second time I've placed an order that just continues to sit and wait for USPS to receive the item. I tried to talk to the customer service chat, but had to wait several minutes for someone to connect, in that time my phone screen locked, obviously. And then the person told me I wasn't responding, and they ended the chat without ever even answering my question about my missing order.
Date of experience: August 21, 2024
I went on the website just looking and find some shoes. I put in the shopping chart, put in my information and purchased the shoes. I received them about 7 days later. I was very satisfied with the purchase.
Date of experience: August 26, 2024
I have ordered shoes, boots, sandals, and booties from ShoeDazzle and everything I've ordered has been true to size and very comfortable. They have a huge selection for everyone to choose from. I suggestthat you become a VIP for extra discounts.
Date of experience: October 10, 2024
The boots are bomb and I love them. Good quality and fit. The bag is great but for light travel. My only complaint was the shipping. I got my package early and wasn't home, thankfully my neighbor got it for me.
Date of experience: November 8, 2024
I do not like the new way I have to use my credits to purchase (for example if the shoe is originally prized at $39.99 and one shoe credit it $59.99 I'm over charged for said shoe, not to mention if it's on sale.), and I'm not a fan of the shoe selections as of recent, and soon as I use my final credits I will cancel my shoe dazzle account.
Date of experience: August 22, 2024
If you have any hesitation in becoming a ShoeDazzle VIP reward member or keeping your monthly vip account, you should not!
ShoeDazzle is an outstanding company, that truly has stood the test of time with their continuous styling and passion to satisfying their vip and new customers needs, wants & our constructive feedback. Their customer consultants and service is unmatched with any competitors, they deserve to stay at the top of manufacturing elite in both high end and budget friendly buying. ShoeDazzle enable their buyers to stay in current style, trends and fashion without breaking their bank, through their seasonal sales & markdowns, rewards, perks and points incentives!
Thank you sincerely to the entire ShoeDazzle team and corporation as a whole, for caring about the consumers needs, the economy and for valuing your customers.
You too are valued!
Satisfied Onyx VIP member since 11-5-2014
Date of experience: August 8, 2024
The VIP subscription option felt like a rip off when it was all said and done. The items I received were ok quality but not worth the price when you add up the amount spent on the monthly subscription
Date of experience: August 11, 2024
I had to wait 3 weeks after sending back to get refund and that included the week spent emailing back and forth with someone about my return, Happy returns is not so happy. So my refund should of been $21.47 which is what I paid and they only refunded $14.50, rip off.
Date of experience: August 7, 2024
Timely delivery, acceptable. However, my usual shoe size did not fit, too tight, so I had to re-order in a bigger size. Because they are pointy toe, I went from 8 to 8.5 and hopefully they fit.
Date of experience: April 13, 2023
Very disappointed in this. I looked forward to my shoes I never received, then when I called they said they would cancel and I'd see my money back in my bank in 24 hours. I haven't seen it and it's been 4 days.
Date of experience: August 14, 2024
They charge you 49.99 a month for membership and you can't use your monthly credit for sal price values. Seems like a class action lawsuit should be stated as these are cash dollars taken from your account but can't be applied as such
Date of experience: August 8, 2024
I think it is illegal for them to have credits expire. Credits are actual cash dollars that are paid. They do not allow you to use credits on sale items. I have credits I am trying to use and can't seem to because they won't apply to the sale. I am considering brining a class action suit.
Date of experience: June 21, 2024
I bought onece for 13.99 and someone keeps breaking in to my Pay Pal account reputedly since then. It is impossible to reach anyone in the phone because they want you to waite 30 min before response. Pay Pal refuses to recognize this as a false transaction because I made one purchase in the past, it is a mess. I will never buy from this company again!
Date of experience: August 11, 2024
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
