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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    344
  • Value
    356
  • Shipping
    361
  • Quality
    346

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.4%
Positive
555
Neutral
32
Negative
275
View ratings trends
167
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How would you rate Shoedazzle?
Top Positive Review

“Size to small.”

NiNi B.
11/21/24

It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.

Date of experience: 11/11/24
See positive reviews
Top Critical Review

“Too much time wasted”

Betty V.
12/3/24

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Date of experience: 11/23/24
See critical reviews

Reviews (7,974)

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Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user michelec779
Maryland
2 reviews
0 helpful votes
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December 8th, 2022
Verified purchase

My orders always come in a short period of time. Usually within a week of ordering. If I need to return or exchange an item they make it such an easy process no hassles at all. I love the sales and I get great deals using my points and credits. I've been a satisfied customer for a few years now about three years.

Date of experience: December 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Michele,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user layneg10
New York
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I purchased ankle boots with a credit i wanted to clean up. The pictures were kind of "meh," and there were no more in my go to colors. Oh well, my life is pretty casual, now. They came and i haven't gone out without them, if i'm going casual. I love them: they look great and match any outfit based on jeans, they're comfy, and i get compliments from random people all the time.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Layne,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user giannad6
Vermont
2 reviews
0 helpful votes
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June 12th, 2020
Verified purchase

Just trying to contact those in customer service is ridiculous. Their automatic generated responses are enough to make you cancel your subscription. And don't get me going on talking to someone you can understand!

Date of experience: May 6, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Gianna,

Thank you for making a review. We are sad to hear that you had an unpleasant experience with us. Your feedback is essential to us. We will email you shortly.

Best,
Clark

Thumbnail of user anastassiias
California
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

Overall very satisfied with the purchase, interesting models, fairly quick replacement. But the delivery itself is about 2 weeks, it's still a long time. Out of three pairs, I kept 2 for myself, bought on a promotion, most likely I would not buy for the full price.

Date of experience: August 24, 2023

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Anastassiia,

We're glad you’re enjoying our products! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would like to discuss further our pricing and promos. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user helenj611
India
6 reviews
1 helpful vote
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December 10th, 2021

ShoeDazzle has been a pleasant experience for me. My initial experience with them was acceptable; the shoes didn't really fit me well, but the handbags were always of high quality, especially if cared for properly. I don't buy here very frequently, but when I do, it's mostly for handbags; however, now that I know what size to get while shopping for clothes, I'll attempt to become a regular.

Date of experience: December 9, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Helen,

Awesome! Thank you! We always want to create unique designs for our valued members like you! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user caroles490
Oregon
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I was able to pick out 1 pair of slippers and 2 pair of booties. I only ended up paying a little over $6. That includes shipping. I have always loved SHOEDAZZLE. I'd actually first started with them just after they started in 2009.

Date of experience: February 16, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Carole,

We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!

Best,
Lia

Thumbnail of user mariac2922
Canada
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Customer service is horrible. Tried to do an exchange/return forever now and it's still not complete. Contacted customer service who did not care at all. Prices are not good enough to keep me around. I recommend saving your money or just going somewhere else.

Service
Value
Shipping
Returns
Quality

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Maria,

Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.  

Best,
Renz

Thumbnail of user vanessad146
Florida
1 review
13 helpful votes
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May 1st, 2020
Verified purchase

So many great options/styles available in both shoes and clothing along with accessories, too! Their support is super helpful and fast. I love how great their social media team is as well. All around great customer support. The products are always great quality and reasonable priced. I have a huuuuge shoedazzle collection that just keeps growing. Hubby isn't complaining!

Service
Value
Shipping
Returns
Quality

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Vanessa,

Wow! We are overwhelmed to hear this wonderful feedback! Thank you for putting your effort into sharing your positive experience with our products and services. We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user cynthiad1354
Georgia
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

I've ordered from Shoe Dazzle several times. I usually read the reviews of styles I'm interested in to adjust my sizing if needed. I have enjoyed the shoes I've ordered over the past 3 years. Shipping is always quick and everything arrives perfectly packaged.

Date of experience: July 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Cynthia,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user katelynl32
Canada
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

The quality of the shoes are okay but honestly for the prices they should be better. Unfortunately do get them at a lower cost you need to sign up for their vip membership which is a subscription service that charges you each month regardless if something is bought. If nothing is bought then you get credit that goes towards your next purchase. And to cancel your subscription you have to call rather then just cancelling online. I feel this is how they rope people in. I also have difficulty finding shoes I like because they are ALWAYS sold out or your purchase just won't go through.

Date of experience: October 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Katelym,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Thumbnail of user daydriand
Virginia
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I plan to discontinue my VIP membership. I'm not happy with ANY of the shoes I have purchase in the last few months which is why I have not written any reviews. These shoes were not made for full figured women. Even the wide width shoes are very uncomfortable.
No since in wasting money on shoes i'll probably never wear again. Each pair I purchased I ended up giving to a charity. I figured a person in need would appreciate them more than I would. The quality has gone down a lot since ShoeDazzle was first opened and I am not happy.
Time to discontinue the membership.

Date of experience: September 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Daydrian,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user jennak130
Canada
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Shoe Dazzle offers unique shoes that you will not find anywhere else in store, which is what I like best. The shoes are reasonably priced, good quality, and come quickly. The return policy is great and you never have difficulty with stock, as they always have an abundance.

Date of experience: March 21, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Jenna,

We're thrilled to hear you had a positive shopping experience with us! We make every effort to provide unique styles and quality products at an affordable price! Hope to hear more from you!

Best,
Allison

Thumbnail of user keschiat
Illinois
1 review
0 helpful votes
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January 3rd, 2022
Verified purchase

I would have never bought from this company if I knew their little gimmicks and I recommend no one else does. I should be able to opt into a program by selecting to being in it. Not by ordering something and on a small card they tell you about it and automatically put you in it. If like me you dont usually look at those things and just throw them away you get screwed out of $40 a month for nothing. Still dont understand it. This is the worst thing I've had to deal with from an online company. I will not buy again nor will I recommend this to anyone. No one should be taken advantage of like this. Beware if you do buy

Date of experience: January 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Keschia,

We appreciate your feedback on our VIP program! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user tirthog
Texas
1 review
6 helpful votes
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January 14th, 2018

Cause once to buy a pair of shoes you are unaware that you will constantly be charged $40 every month. Till you figure out that you need to cancel your membership. Oh btw thats hard to do as well. Their call center number does not work and neither does their chat service... Let me know if there is a better way to cancel this service and get a refund... I am still searching...

Date of experience: January 11, 2018

Thumbnail of user sherrye11
Sherry E. – Shoedazzle Rep

Hello Tirtho,

We are saddened to know that you are thinking of going away. Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user telenah
Georgia
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Very pleased with all of my purchases I have nothing but good things to say about shoe dazzle I will always be a valued and loyal customer thanks for all that u do to provide me with fabulous merchandise

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Telena,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user typicalc
Texas
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I like the company. The associates are very customer friendly. They do have a pretty good selection of products. And the company is reputable. I only wish they had more variety, broader sizes, and you didn't have to get on each month to skip, if not wanting to get something, being charged. Other than that good review from me. Note: I only give 4 star reviews cause there is always room for improvement.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nathan,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our selection and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user annea88
Kansas
1 review
0 helpful votes
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May 23rd, 2019
Verified purchase

The products are decent. They have no sole so my feet end up hurting, but I love the styles! When I need customer service, they're excruciatingly helpful and they're available anytime! However, I hate the fine print on their deals. I can't combine any deals, or they're only valid over a certain dollar amount, etc.

Date of experience: May 21, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Anne,

We would like to sincerely thank you for notifying us about your experience with Shoedazzle. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user livf
Canada
6 reviews
18 helpful votes
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August 1st, 2011

ShoeDazzle.com is a decent site. The Customer Service team is phenomenal. The shoes come from designers for Shoe Dazzle and other brands like Chinese Laundry and Micheal Antonio. I love both of those brands so being able to purchase them for $39.95 is great. I have not purchased any jewelry or purses, I won't spend almost $40.00 CAN on junk jewelry but that is just IMO.
I will say that if you are going to be buying shoes do your own research on the sizing. Read the individual reviews of all shoes because according to their marketing team every shoe is true to size, which I have not found to be correct. Also if you are purchasing in Canada, you won't want to return them because the cost of shipping makes the shoes far more expensive than they are worth.

Date of experience: August 1, 2011

Thumbnail of user aprilr2
Illinois
5 reviews
9 helpful votes
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May 28th, 2013

If I could give this site zero stars I would! I ordered a pair or shoes from them on 5/1/2013 and received them on 5/9 which I thought was great. Unfortunately the strap on the left sandal was about 2 inches too long! So I printed out an exchange form and sent it back out the same day. It is now 5/28 and havent gotten my shoes back yet. I have emailed them several times and am currently sitting on hold (for an hour now) waiting to talk to someone! Will NEVER order anything from them again!

Date of experience: May 28, 2013

Thumbnail of user nikag2
Pennsylvania
1 review
8 helpful votes
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March 24th, 2016

Member since 2015! Got many pairs of shoes and boots from their site and love them all! For all the people that write the bad review they should have read the fine print! The site states it clear that for VIP service you will be charge $39.95 each mo. But you can skip the months you dont want to purchase things, Stop blaming others for your own lack of understanding!

Date of experience: March 24, 2016

Thumbnail of user tonig7
Texas
1 review
15 helpful votes
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October 15th, 2015

I just received my shoedazzle order and let me tell you it was all better than expected! I LOVE all my shoes. BTW I got 4 heels and 3 pairs of boots for 110$! Super cheap and GREAT quality. I was actually quite shocked at how awesome they really were. I went onto youtube before buying the shoes at the actual video reviews on their shoes and they all looked great. Don't be hesitant about purchasing from here, I actually think they have better deals than justfab.com. I will for sure be purchasing from them very soon. I never write reviews btw so this right here shows just how happy I am! =D
Toni

Date of experience: October 15, 2015

Thumbnail of user diamondp37
Connecticut
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Honestly I love the shoes no complaints there! But most of the sneakers are cut small and not to the sizes advertised which doesn't help the hassle of having to return items and then when I request a new size for exchange I'm told my order will ship soon then tell me days or even weeks later it's no longer available. Makes it difficult for me to want to shop.

Date of experience: July 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Denita,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user svitlanas8
California
1 review
1 helpful vote
  • Send Message
June 16th, 2022
Verified purchase

Hi there! I have a few issues with your store. First of all, I can't return one of the shoes I bought ( flat white sandals) and I don't like them at all. You never showed on pictures what kind insole they have and it turned out to have a very bad quality material that makes feet sweat and slippery. Also you have some hidden option to become your VIP member and you took $49.00 from my credit card. I tried to chat with your customer service, but it took forever and I got disconnected. Your store could be nicer to customers.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Svitlana,

We are sorry that your experience at Shoedazzle didn’t quite match your expectations. Our Member Services Team will get in touch with you right away to help you further. Thanks!

Best,
Renz

Thumbnail of user connies58
Canada
1 review
14 helpful votes
  • Send Message
October 22nd, 2015

This is the worst service I've ever seen. Didn't want to give them any stars but have to in order for your review to go through.
I sent back some shoes because they didn't fit. And I've been waiting for 2 months for my refund. I have proof of delivery and also on my account it says that they did get the products back. Called them 4 times and still nothing. Chat live with them this morning and according to her my account is under investigation. For what? Never ever will I order from them again. I just want what belongs to me. So please be very careful before your decide to join them.

Date of experience: October 22, 2015

Thumbnail of user nicolea72
New York
1 review
3 helpful votes
  • Send Message
July 29th, 2017

I had a charge on my bank account even after i closed out my accounts. I had called to ask about getting refunded and after 40 minutes on the phone explaining that I did not have this account to a person who spoke no English she finally said I should expect the refund in 5 -10 days. Well we are on day 16 and still no refund. Because of the charge it made my account negative and I have had to pay $269.50 $154 is because of ShoeDazzle themselves. DO NOT SIGN UP with these people. They take your money, basically tell you you screwed up, and then tells you have a great day. Oh and there shoes are terrible. Uncomfortable and cheaply made.

Date of experience: July 27, 2017

Thumbnail of user samarb
Samar B. – Shoedazzle Rep

Hello Nicole,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.

Best,

Samar

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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