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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.6 stars from 7,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.3%
Positive
555
Neutral
32
Negative
276
View ratings trends
168
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How would you rate Shoedazzle?
Top Positive Review

“Snow shoes”

Cathy G.
12/19/24

Excellent looks and fits like a glove. I went on a little 2 mile hike in the Sonoma mountains walked through wet grass and crossed a couple of overflowing creeks without any moisture. These shoes fit the bill, totally dry feet. 5 stars rated I will be using these shoes throughout the entire winter

Date of experience: 12/9/24
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Top Critical Review

“Too much time wasted”

Betty V.
12/3/24

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Date of experience: 11/23/24
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Reviews (7,975)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user linneag
Washington
1 review
6 helpful votes
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August 24th, 2015

I ordered a purse and some shoes last Wednesday and I got an email two days later that my order had shipped. I tried tracking it but the number didn't exist on any shipping company. I called and I found out that I won't get my stuff till the end of August. Never again will I buy anything from them.

Date of experience: August 24, 2015

Thumbnail of user carrieb26
Alabama
1 review
0 helpful votes
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August 7th, 2013

I use to be a faithful customer to Shoedazzle, but since they have changed the way they do things, I am no longer. Before the change they had some cute and unique styles for everyone. Now, I think about the only women that can wear their shoes are either dancing on a pole or working a corner. They have also went up on their prices and added the 9.95 a month charge. Justfab charges a 39.95 a month unless you hit skip before the 5th. Their styles are a lot more wearable. And they have something for everyone! Gonna stick with them!

Date of experience: August 7, 2013

Thumbnail of user dinag90
Canada
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I purchased a pair of fuzzies, VERY interesting color and style! I am very impressed with the sales! I do however, think that the selection is getting a bit less, nonetheless I had a great shopping experience, and it's not my first time, because I've been a fan for awhile. Great customer service, and speedy shipping! Thanks to JustFab :) A++++

Date of experience: November 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Dina,

We value the comments you made about the options we have. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user aliciaa427
Nevada
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

Called them to check on my return they said computers were down and due to inconvenience they had offers I said no and their response was you don't have to purchase anything but you just have to listen to advertisement you will get a $100 Walmart card free never got card but did get enrolled into 3 programs that tried to automatically charge me BIG FRAUD!

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 1, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Alicia,

Thanks for sending your review! Your feedback about the status of your returns or exchanges is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user cathyp232
Maryland
2 reviews
0 helpful votes
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November 26th, 2022
Verified purchase

Hello Shoedazzle!
Wow, the 4 pairs of boots I purchased are just as sexy and comfortable as I suspected them to be. They came on time and the best part is that they were inexpensive! Ladies, be sure to sign up for VIP. You will save lots. I did! Matter of fact I will shop for Christmas Gifts for family members.
Happy Holidays!
Cathy K.

Date of experience: November 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Cathy,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user susans5519
Georgia
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I ordered for Christmas and not having to pay all at once helped ease the cost of my purchase. Its like a lay away plan. I will continue with shoe dazzle. With so many birthdays and holidays, the prices are to good to pass up and spreading cost out is awesome.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Susan,

We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!

Best,
Mary

Thumbnail of user elizabeths1762
Georgia
1 review
0 helpful votes
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May 1st, 2021
Verified purchase

I waited over a month for my shoes to arrive and missed wearing them for a special event. I contacted the company many times. They finally arrived after 6 weeks and the product quality was great. I never received an apology nor incentive to give them another try. Disappointed in that.

Date of experience: May 1, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Elizabeth,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you for further assistance.

Best,
Dean

Thumbnail of user cierraw8
California
1 review
10 helpful votes
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June 12th, 2020
Verified purchase

The heels that I purchased were fine (a bit too tall for me to actually walk in them), but I really wish there were way more options for heels/wedges that are 2 inches or less. I had surgery on my feet years ago and my toes can't handle anything more than 2 inches because of decreased range of motion. The only options available for that height are limited and not very stylish.

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Cierra,

We thank you for your time to write a review. We are sorry to hear that you are not pleased with our selections. We value your feedback and we'd like to make it up to you. Our Member Services team will be contacting you shortly to assist you further.

Best Regards,
Nelle

Thumbnail of user terryl31
Illinois
2 reviews
1 helpful vote
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December 30th, 2013

Cheap product. Horrid customer service. Returns next to impossible. Charge a restocking fee, and keep trying to push store credit. After one half an hour FINALLY got a refund. Zappos much faster with better customer service.

Date of experience: December 30, 2013

Thumbnail of user kiarac58
Illinois
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

The shoes were so cute and very comfortable. I wore them 3 hours and not an ounce of pain. Didn't notice any fogging. There earrings I got were definitely statement pieces and well made! I was so happy and complimented many times at the event!

Service
Value
Shipping
Quality

Date of experience: March 6, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Kiara,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user mimir3
California
1 review
2 helpful votes
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January 4th, 2017

This Seller is one more of a handful of relatively new Sellers, such as Wish, Rosegal, etc... which are all scams and rip-offs! My Credit Card Co. Credited back all of their charges... I'm one of the few lucky ones! The only thing they do well is ripping off customers, and charging credit cards!

Date of experience: January 4, 2017

Thumbnail of user danam368
New York
1 review
0 helpful votes
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August 7th, 2020

They have a wonderful deceiving "first time customer deal". A countdown begins and you are told you have an hour to purchase shoes at a discounted rate. Dont get to excited like I did and skip over the fine print. Read the fine print because that's bull. After the first purchase you are automatically SOMEHOW allowing them to charge your card $39.95 every month for a bogus "vip" membership. I say some how, because I DID not give consent to have my card charged every month. Now if you fell for it like me, hopefully within the second month of being charged you realize what's going on. I called the company to cancel the membership and was even given one payment back. Just randomly checked my bank statements to find out my card was charged again today. I'll be calling my bank tomorrow to change my card.

Date of experience: July 8, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Dana,

Thank you for sharing your feedback regarding your experience. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user annr615
Ohio
3 reviews
0 helpful votes
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January 19th, 2022
Verified purchase

Shoe Dazzle is awesome! There is something for every style. It provides the modern individual with looks that compare to over priced products that are affordable and yet looks just as good! It's the new sexy...

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Adrianne,

We appreciate your feedback regarding our styles on our website. We love being able to provide the service that our members seek. We appreciate the time you spent
in sharing your experience!

Best,
Mary

Thumbnail of user cherim176
South Carolina
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

I ordered 3 pairs of shoes from one of their great sakes. Two of the items were perfect. They were exactly what I wanted. The third pair was damaged and it was so disappointing. Not sure who inspected the item prior to shipment but it definitely should have been something that was looked at.

Date of experience: March 14, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello SheNikka,

Thank you for bringing this to our attention. Your feedback about the items you received from us will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user lynnettee13
Texas
1 review
0 helpful votes
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May 21st, 2023
Verified purchase

I've been with Shoe Dazzle for a couple of years now. I'm very pleased with shopping with them. Everything I've order always fits perfect, I have not had to return anything. Packages always arrive on time.

Date of experience: May 21, 2023

Thumbnail of user lizv331
Delaware
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Unsatisfied with shoe dazzle. Ordered my friend 2 pairs of boots for Christmas. I received an email saying my items were being processed for a return. I was confused because I was waiting for my order. Never did I process a return so I called customer service. Got told it was due to inventory issues blah blah blah. You know excuses. Definitely something on their end. Sadly I had to go to the store last minute to pick out a present for my friend. I have had JUSTFAB for years now and I never had an issue with them so I thought shoedazzle would be the same experience but big no.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lizeth,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user danielles5
Canada
9 reviews
33 helpful votes
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September 21st, 2011

I just had my first ever shoedazzle.com experience. Of course I did my research FIRST, read the reviews on here, and other sites alike... found out the pros and cons, and after a month or so of that decided to join the Shoe club!

My first experience was a great one! I picked my shoes, they shipped within 24 hours, it took about 10 days to get to me in Canada, but The shipping cost on the parcel said it was 28$ to ship it to me, and I only paid 9$ so I'm even more thrilled on that

The packaging of my new shoes were awesome! This will make storing all my shoes so much easier and more organized, I love the pink shoedazzle box, the dust bag for my shoes (though I believe you should have two dust bags, 1 per shoe... but zero complaints, true to size, though not chanel quality, I'm thrilled with my shoes, and I can't wait for next months collection!

Date of experience: September 21, 2011

Thumbnail of user keyaf2
Texas
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

Ultimately, not a great experience. The shoe selection is questionable, not worth the price personally. It takes about a month, approximately 24 days, for a delivery. The company ships through FedEx, who often delays package delivery. If they didn't take so long to come in and if the company had a larger selection of diversity in styles, the company would have better feedback from me.

Date of experience: October 1, 2023

Thumbnail of user bernardl13
Pennsylvania
1 review
12 helpful votes
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October 15th, 2014

If there was no star; I would give them that! This company is beyond horrible; don't do anything with VIP promotions; straight ripe off! And their shoes looks good on the internet, but horrible upon arrival. I will never do business with this company.

Tip for consumers:
DON'T BUY FROM THIS COMPANY

Service
Value
Shipping
Returns
Quality

Date of experience: October 15, 2014

Thumbnail of user chantellab
Michigan
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

I love Shoedazzle. They customer service associates are always pleasant and ready to assist!
Awesome deals and really cute booties and heels!
I've purchased all types of fashion from Shoedazzle and I'm yet to be dissatisfied.
I've been a member for over 7 years.

Date of experience: July 2, 2019

Thumbnail of user tort7
Maryland
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Shoe dazzle needs a better variety and bigger quantity of shoes for people with bigger wider feet. You've made progress but still are missing it. I'm a VIP I've been here for years. I'm often disappointed that shoes in my size are not accommodating.

Date of experience: March 21, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Victoria,

Thank you for the feedback about your experience with the products we offer. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user tiffanid6
Georgia
1 review
0 helpful votes
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November 24th, 2019

I ordered a pair of boots and was never told that they were automatically signing me up for a vip membership and charging me 39.95 a month! The boots I ordered were a taupe colored bootie with a small heel. My first and only order came in today... they sent me a black bootie with the biggest, skinniest hooker hell you ever seen! Now I'm in the process of trying to get a refund or get the booties I actually purchased! If this doesn't happen, y'all will be paying my doctor bills when I break my neck trying to walk in these awful ugly hooker boots y'all decided amongst yourselves to send me!

Date of experience: November 21, 2019

Thumbnail of user kathleenb1990
Canada
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

The fluctuations in pricing and availability makes it difficult to purchase at the best price. It changes daily. Very rarely do they have the sizes when items go on sale
Customer service can be difficult or awesome... No consistency. Completely depends on the rep.

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Kathleen,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user angelah23
Florida
1 review
1 helpful vote
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October 29th, 2013

Really poor customer service. Basically said sorry but you will get the shoe when you get them after being lied to. Rep promised expedited shipping and when I called back to get tracking number he did not do it correctly.

Date of experience: October 29, 2013

Thumbnail of user caseyn5
Delaware
1 review
10 helpful votes
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February 3rd, 2015

Site is such a scam. Is not clear at a lot about their VIP membership. VIP membership claims that you get a huge percentages off plus free shipping and an additional percentage off first order if you just give email address and other information. They do not tell you how you will be charged 40 dollars EVERY month (even without purchasing anything). They are not clear and just trying to trick people. Will not order from them again.

Tip for consumers:
DO NOT SIGN UP TO BE A VIP MEMBER

Date of experience: February 3, 2015

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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