• Bookmark

    Shoedazzle

Shoedazzle

Write a Review

Overview

Shoedazzle has a rating of 3.7 stars from 7,973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    344
  • Value
    356
  • Shipping
    361
  • Quality
    346

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.5%
Positive
555
Neutral
32
Negative
274
View ratings trends
166
See all photos
How would you rate Shoedazzle?
Top Positive Review

“Size to small.”

NiNi B.
11/21/24

It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.

Date of experience: 11/11/24
See positive reviews
Top Critical Review

“Too much time wasted”

Betty V.
12/3/24

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Date of experience: 11/23/24
See critical reviews

Reviews (7,973)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user rebekav2
New York
1 review
0 helpful votes
  • Send Message
November 1st, 2024
Verified purchase

No one could tell me what was going on and when I gave my order number to see what's going on with a package I never received because they sent me a refund email and yet I have yet to receive any refund they just continue to tell me they don't have an order number in that number.

Date of experience: October 22, 2024

Thumbnail of user shaleenb5
Canada
1 review
0 helpful votes
  • Send Message
December 2nd, 2024
Verified purchase

I ordered the sable flat boots from Shoe Dazzle and the delivery was quick and oh talking about the quality it was just top notch. The boots fit me perfectly and I absolutely love it so muchh it looks bomb and I can't wait to get another pair of shoes. Thank youu.

Date of experience: November 22, 2024

Thumbnail of user trishr124
New Jersey
1 review
0 helpful votes
  • Send Message
August 18th, 2024
Verified purchase

I did not like the quality of the top I purchased, and it also ran somewhat large. I reached out to customer service because I saw that you cannot return without original packaging and tags, and I was never connected to an agent. Very unprofessional.

Date of experience: August 8, 2024

Thumbnail of user rhondas1514
Minnesota
1 review
0 helpful votes
  • Send Message
November 21st, 2024
Verified purchase

My order was returned because 1 item wasn't available I didn't get any notification about my order status I called and they resent my order and I chose a new pair of boots and mot sure they coming. I still haven't got an update on my ordr

Date of experience: November 11, 2024

Thumbnail of user ivyc145
New Jersey
1 review
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase

Out of the 5 pairs of shoes I bought. Maybe 1 pair fits comfortably. I'm very disappointed in the Caite heel boot, the boot barely fits over my calve - not how I invisioned the look at all.
I'm size 11.

Date of experience: November 8, 2024

Thumbnail of user barbarar2984
New Jersey
1 review
0 helpful votes
  • Send Message
August 18th, 2024
Verified purchase

I have many credits on Shoedazzle and just fab as I forget to skip the month often. I was accustomed to buying several pairs a month but in the last year the selection is less than exciting and difficult to buy anything. What happened?

Date of experience: August 8, 2024

Thumbnail of user jacqueliner1005
New Jersey
1 review
0 helpful votes
  • Send Message
August 19th, 2024
Verified purchase

I've been a member of Shoe Dazzle for quite some time. I must say I truly enjoy all my purchases. The bundles are my favorite. I take a break for a few months and then I get to choose a nice surprise.

Date of experience: August 9, 2024

Thumbnail of user tammiet75
Florida
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

Shoes are beautiful and all women loves to rock a cute shoe. So my advice would be is to give more options for size 10 and above. And PLEASE for the wider sizes also. More 10W, 11W, 12W. Please and thank you

Value
Shipping
Returns
Quality

Date of experience: September 5, 2024

Thumbnail of user amyp2054
Washington
1 review
0 helpful votes
  • Send Message
August 18th, 2024
Verified purchase

I have been purchasing shoes and accessories from Shoedazzle for years. Well, I would never say they were really high quality, In the last year and a half the quality seems to have gone down to the point where I feel like i'm wearing cardboard shoes, and none of the clothes have a standardized sizing system anymore. I can order two things in the exact same size and one of them won't go over my hips, and the other one looks like it should belong to a person three sizes bigger than me. My last order I bought four things and returned two of them. The other two are bags, and they're just okay. (They are certainly not worth what I paid for the VIP credit, but Inam tired of returning things.) I am frankly, really tired of being disappointed. I am done as soon as I find a way use the credits I wish I did not have.

Date of experience: August 8, 2024

Thumbnail of user rachelg1325
Maryland
1 review
0 helpful votes
  • Send Message
August 19th, 2024
Verified purchase

Ordering is easy but there's a delay (this time it was several days) before I receive a notification that my shoes were shipping. I didn't even receive a confirmation email that my order had even been received. I had to go to the website and track the status that way.

Date of experience: August 9, 2024

Thumbnail of user kimberlyc2493
North Carolina
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

Love getting so many stylish shoes at such a great price! I haven't found a place to compare. I've been shopping here for years and probably always will.

Date of experience: October 10, 2024

Thumbnail of user nutell
Texas
1 review
0 helpful votes
  • Send Message
November 21st, 2024
Verified purchase

My experience is I'm pass satisfied, im ecstatic I love my items.I'm about to get some soon. Thanks Shoe Dazzle. You have won a customer 😁😁😁 keep up the great work okay.

Date of experience: November 11, 2024

Thumbnail of user samp1729
Oregon
1 review
0 helpful votes
  • Send Message
November 23rd, 2024
Verified purchase

The shoes i received both feel very non ergonomic, like they were made by a an outdated factory machine. They look cute, tho. So if you want cheap shoes with the appearance of style, go for it.

Date of experience: November 13, 2024

Thumbnail of user elizabethe1215
Florida
2 reviews
0 helpful votes
  • Send Message
December 19th, 2024
Verified purchase

Beautiful white clogs for the yard and walking my dogs. Very happy with them. So pretty. Almost too pretty to wear. I loved putting the charms on. Thank you.

Date of experience: December 9, 2024

Thumbnail of user pamelaj1539
California
2 reviews
0 helpful votes
  • Send Message
October 23rd, 2024
Verified purchase

I have not purchased shoes in awhile but happy I returned. Love the shoes. Great color. Comfortable fit, can wear all day. Will probably purchase another pair.

Date of experience: October 13, 2024

Thumbnail of user ayannag14
Michigan
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

I ordered two pairs of shoes and two waist chains.

Both of the waist chains were broken!

And one of the pair of shoes I bought just had this awkward style and did not even look close to as cute as it did online.

I'll be sending everything back soon.

Quality

Date of experience: August 7, 2024

Thumbnail of user assatab1
Virginia
1 review
0 helpful votes
  • Send Message
December 6th, 2024
Verified purchase

Great experience. Shipping was a little delayed but not their fault. All my shoes fit. No complaints. I went up a size and glad I did. I will definitely order again.

Date of experience: November 26, 2024

Thumbnail of user susiem347
North Carolina
1 review
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase

I ordered my boots on Oct.20 and still haven't received it. There's been no update or anything for it. I'm really not to happy right now especially the no update part.

Date of experience: November 8, 2024

Thumbnail of user barbaraj2010
New York
1 review
0 helpful votes
  • Send Message
August 22nd, 2024
Verified purchase

I have yet to receive my order which was ordered July 18. Says it was shipping from California. I tracked it again and reached out to Shoedazzle and they said if I hadn't received it to get in touch again. I got in touch and I still have not received my items. I am not pleased about that. The items are for summer use and the summer is soon to be over. I used two membership credits and an additional payment to pay for the order. It's been 26 days. Where is my order?

Service
Value
Shipping

Date of experience: August 12, 2024

Thumbnail of user heatherr1396
New York
1 review
0 helpful votes
  • Send Message
August 18th, 2024
Verified purchase

I have ordered from.a variety of online sites and a lot of the fast fashion clothes feel like they really were meant to last just a season. I have been really happy with both the boots and the clothes I've gotten from Shoedazzle. The clothes are comfortable and look like they were made somewhere that actually cares about their quality. The shoes hold up and are just as good as they look on the site. I wasn't sure about the subscription because a lot of what's on the site isn't my style, but I have loved the pieces I've gotten.

Date of experience: August 8, 2024

Thumbnail of user nicoles2731
New Jersey
1 review
0 helpful votes
  • Send Message
August 21st, 2024
Verified purchase

I received the wrong color sneaker, black instead aid blush. The jeans I ordered a size 24, I received the correct size, I have orders jeans in the same size from here before, but this pair was not a good fit! Way too big.

Date of experience: August 11, 2024

Thumbnail of user shebaf1
Washington
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

I have been pleased with 90% of my orders, I wear 11 - 12 so the only thing is when the wide is unavailable 😩 I've only had to return shoes for not fitting, but the boots always come thru

Date of experience: October 11, 2024

Thumbnail of user sarahc3114
Illinois
1 review
0 helpful votes
  • Send Message
October 22nd, 2024
Verified purchase

The issue I have is that I have not received my order yet. Normally it's really fast shipping with previous orders but this has been the longest I've waited for my shoes from here.

Date of experience: October 12, 2024

Thumbnail of user annikah31
New York
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

I received an email last Friday that my order would be delivered the next day, but it wasn't and tracking hasn't been updated since Monday. ShoeDazzle customer service was unable to help and OnTrac said someone would respond in a minimum of two business days. I AM BEYOND PISSED OFF!

Date of experience: October 9, 2024

Thumbnail of user antawoniac
Arizona
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

They are obsessive I don't understand the additional fees being charged when making a purchase and if the reason is because it coming from over seas perhaps get with Temu and SHEIN and figure out another way.

Date of experience: October 11, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Shoedazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Shoedazzle?