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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.5 stars from 7,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.4%
Positive
552
Neutral
32
Negative
273
View ratings trends
168
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How would you rate Shoedazzle?
Top Positive Review

“Items arrived on time & shopping was easy”

Rhonda A.
12/6/24

Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.

Date of experience: 11/26/24
See positive reviews
Top Critical Review

“Ridiculous”

Taco B.
12/18/24

Idk what the problem is but this place is very disorganized and uneducated. I returned shoes weeks ago in exchange for size and waited patiently until now since I see it's still on hold. Now they are asking for proof that it was returned! After I confirmed the return was received I threw away the receipt. So I guess they do t know what to do now since they can't fond the "happy return" that's turned out to be sad and frustrating!

Date of experience: 12/8/24
See critical reviews

Reviews (7,975)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user donnas3082
California
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Items purchased looked great online but once I saw in person and tried on they didn't work for me. This is just my opinion. It may work for someone else. I appreciate your return policy. I hope to see my refund show soon.

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Donna,

Thank you for sharing your experience with the item you have purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user althab1
Arizona
3 reviews
2 helpful votes
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November 25th, 2021

There are so many shoe options in this online store for every budget and taste! I ordered several pairs of shoes for myself in the summer, only one did not fit. Too narrow for my legs! Overall, I am happy with the purchase!

Service
Quality

Date of experience: November 25, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Altha,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user emilys1286
New Mexico
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

I think I only kept a few pairs of shoes from my many attempts. Most shoes did not at all fit properly and were all slightly smaller than the actual size. They are way overpriced for cheap shoes and it was difficult to find where to unsubscribe.

Service
Value
Shipping
Returns
Quality

Date of experience: June 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Emily,

Thank you for writing a review and sharing your experience with the product you purchased and your membership. We take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user nataliaj62
Florida
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

While I am all for diversity in our communities and life. There is a must that the customer and agent relationship be understood. You can't hire people who don't speak perfect English just for cheap labor. Having the customer agent understand simple request was difficult. And the whole process was frustrating. I've been with Shoe Dazzle and JusFab since 2018 and in that instance I canceled my membership, all of my perks and points gone down the drain because I was dealing with someone who could not understand a simple request. FURTHERMORE I REFUSE TO RECOMMEND THIS COMPANY AND I WILL NEVER PURCHASE EVER AGAIN.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Natalia,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.

Best,
Zeth

Thumbnail of user kennitad
Indiana
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

Love this site everything comes nicely packaged and just as described in the picture. Sizing is accurate with every pair I have received. I also enjoy that if I make a purchase within the first 5 days of the month I am not charged the membership fee.

Date of experience: September 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Kennita,

Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!

Best,
Tina

Thumbnail of user jordanl19
Vermont
1 review
3 helpful votes
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October 10th, 2015

I got a pair of boots from here, it took 8 days! I love my boots, definitely worth the price I paid. My sister also ordered 8 items from this site and she was happy with 4 of them. The others looked cheap. Took less than 2 weeks for her to receive her purchases. It depends what you get. Some look amazing some just look cheap. Never had a problem putting my account on hold or any hidden fees. I'm a happy customer and I will be shopping this site for more.

Date of experience: October 10, 2015

Thumbnail of user wendyh54
Michigan
1 review
5 helpful votes
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November 14th, 2015

The website is pretty clear that it's a shoe club. You are billed every month but you are given the option of skipping the month and you won't be charged. You can also cancel membership at any time. I think most of the people complaining are not reading what they are signing up for. I gave it 3 stars because I do agree some of the quality is not the greatest although I have been able to score some good stuff. I always take advantage of the clearance sale items to get best deal.

Date of experience: November 14, 2015

Thumbnail of user susans206
Australia
1 review
7 helpful votes
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March 13th, 2016

I am incredibly angry with shoe dazzle yet again. They are a terrible company that makes operating with them difficult and extremely unpleasant. It is taking everything in my being not to release a string of curse words in this review. Do not sign up for a vip membership for shoedazzle, they make it so difficult to cancel. If you want to skip paying for the month there is only a small window to do so, if you miss it your credit card will be charged! Terrible company that clearly does not care about the customer.

Date of experience: March 13, 2016

Thumbnail of user arnesiam
California
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

My dress was reasonably priced, I like the stretchy, comfortable feel of the material on my skin, and the shipping was fast and superb which is a PLUS for me. Is why I feel like a valued customer!

Thanks Shoedazzle.
Arnesia Murphy
Bakersfield, California

Date of experience: March 21, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Arnesia,

Glad to know that you love the items you got from us! We always want to create great products for our valued members like you! Hope to hear more from you!

Best,
Allison

Thumbnail of user rossanaz
Washington
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

I love how organized the Shoedazzle website is. Filtering by size, heel height, color... the choices are endless and easy to adore and make selections. It's a fashion-lover's dream closet, bringing beautiful pieces home. Shoedazzle is an excellent place to spend or save to your Wish List.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Rossana,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!

Best,
Renz

Thumbnail of user fumikos
Minnesota
4 reviews
0 helpful votes
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August 11th, 2022
Verified purchase

I love shopping at Shoedazzle because the variety of shoes, clothing and accessories offered has something for everyone, including women with wide feet and wide calves, or plus size clothing for us big girls. I remember when I first shopped here, there were none of those things, so Shoedazzle is becoming more inclusive which is great. I especially love the sales that are held multiple times throughout the year because at times my budget won't allow for full price, and there is always something I can afford. I look forward to shopping more and seeing what is new coming for Fall and Winter.

Date of experience: August 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Fumiko,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user margoc66
Oregon
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

I joined in 2012 and at some point over the last 18 months they raised the monthly membership from $9.95 to almost $40! I do not want that, so I am using all my credits so that I can cancel without losing money. The quality has gone downhill on the products with cheap material.

Date of experience: December 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Margo,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and credit system. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user emilyg1105
Canada
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

Always comes as Expected for Arrival and Proper UPDATES on Current Location as well as when it has Arrived in Local Country/City,Province,State, Etc or IF Unexpected Delays occur but DOESN'T leave you "hanging" with Zero updates!

- Shoes are always made Good, Great in accurate size and width also super cute and stylez for all

Date of experience: April 6, 2023

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Emily,

We are glad you are enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user racquelb24
Canada
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

Delivery was ok on right time' shoes/boots are amazing. Definitely I'm going to buy again, the only thing is confusing is my total pay was only $45.00 cad but they deduct on my card is $61.00 cad i dont know if that 45$ is converted into US$ i tried to email them but it automated answering machine then direct me to this site still nothing…

Date of experience: December 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Racquel,

We appreciate the feedback you shared regarding the amount of your order. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

Thumbnail of user lisam5067
Michigan
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I ordered size 9 and received a size 5.5!
This occurred around Christmas time, so
Inconvenient. A pair of fashion boots needed for
The festivities, to late!

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lisa,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user dianeb2638
Tennessee
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

The boots were of good quality and didn't hurt my feet at all. Very stylish and unique. I've made two additional purchases since receiving my first pair.

Date of experience: February 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Diane,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user savannahg75
Ohio
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

I ordered three pairs of shoes from ShoeDazzle and I absolutely am in love! Everything came within a week and was in great condition, including the boxes being undamaged. 10/10 would order again!

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Savannah,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user daphnek25
New Jersey
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Despite being pointy, these shoes are reasonably comfortable. The color is great and a great pop of style to my wardrobe and accessory collection. I love it!

Date of experience: February 20, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Daphne,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user shannonp575
Minnesota
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

My experience with shoedazzle was excellent, shipping was free so I'm not sad about the three week wait time. My shoes are absolutely incredible, and very sexy:-)

Date of experience: March 21, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Shannon,

Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!

Best,
Allison

Thumbnail of user avrilg10
TT
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

I utilized my 8 credits only to know my package split in 2 which caused my shipping to be almost $200us altogether, and cost of items almost $350us. Unacceptable. If i could have returned everything, i would. Honestly my other credit from Justfab, i will utilize and deacctivate. It isnt worth it

Date of experience: March 21, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Avril,

Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user isaacj96
Florida
1 review
0 helpful votes
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July 11th, 2022

Thanks shoe dazzle, for taking an unauthorized $49.99 from my account, on a Sunday. Your a bunch of thieves, and have made a potential forever customer who's wife, likes your shoes, never return again. It's a pure shame...

Date of experience: July 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Isaac,

Thank you for writing a review! Your feedback about the charges is important to us, and we would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.

Best,
Renz

Thumbnail of user brem7
Colorado
1 review
0 helpful votes
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December 29th, 2018

One of the employees named Chad did an excellent job on helping me delete the VIP account I must have accidentally signed up for. The products I ordered are amazing. I will be doing more shopping with shoedazzle.

Date of experience: December 27, 2018

Thumbnail of user eleonoras4
Pennsylvania
1 review
1 helpful vote
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April 11th, 2018
Verified purchase

Good quality of shoes and great prices at sales. Very nice design. Good customer attention. Not very clear the rules about how to use the points you accumulate in a period of time. Sometimes they change that without telling us, but besides that, the service is very good. I wish we could have more time than only 5 days to skip the month.

Date of experience: April 9, 2018

Thumbnail of user sherrye11
Sherry E. – Shoedazzle Rep

Hello Eleonora,

We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review!

Best,
Sherry

Thumbnail of user ca22239
Virginia
1 review
2 helpful votes
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June 10th, 2017

They charge you every month and only sell a limited variety of extremely high heeled shoes... who wants to stand on sticks? Plus they have almost always run out of stock. Dresses and bags are not even worth the prices. So basically they take your money month after month with nothing much to offer you to buy.

Date of experience: June 8, 2017

Thumbnail of user samarb
Samar B. – Shoedazzle Rep

Hello C A,

We’re sorry to hear about your recent experience with ShoeDazzle and we would love the opportunity to make it up to you. A member of member service will contact you shortly.

Best,

Samar

Thumbnail of user jazmynh3
Pennsylvania
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

I paid for two day shipping and it took 4 days. Shoes did not fit properly either. I felt like the whole process was very dishonest and not at all courteous to me. I will never spend my money with this company again.
You will see a reply below where the company is pretending like my poor review bothers them and they are supposed to be contacting me immediately after sending that reply. That was a lie to make it look like they actually care.

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jazmyn,

It is with great regret that we received your feedback regarding our shipping policy. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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