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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
558
Neutral
33
Negative
284
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,994)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user nordiam2
New Jersey
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

I have ordered several shoes from shoedazzle and they never fail. I received my items on time in great condition, and the perfect fit. This is my go to for every occasion. I bought this as a gift for a friend and it fitted. Perfectly.

Date of experience: August 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nordia,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user melissam1364
Texas
2 reviews
0 helpful votes
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September 19th, 2022
Verified purchase

I love ShoeDazzle. I have been an avid shopper there for a few years now. I love the quality and the price and the fast shipping. My only recommendation would be to update the website so that when you click on item you want to look at, then go back to the main browsing screen, that it takes you back to where you left off, and not all the way to the top of the list and you have to find your place again - that is quite annoying :/

Date of experience: September 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Melissa,

Thank you for taking the time to write a review on the products and services we offer! We'd be delighted to help you further with your concern about the website. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user yolandas295
Virginia
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

Just a few words of acknowledgment to have experience simply outstanding customer service. I was greeted with a very pleasant voice who wanted to know how can I be help. With the knowledge, caring, professional service I received, I am extremely satisfied.

Date of experience: August 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Yolanda,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Thumbnail of user tiffanyy88
Indiana
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

My daughter and I both ordered a pair of boots. One pair was 2 different sizes and one pair was the wrong size. So I called and they expected me 2 send them back, wait a week for processing, then wait for them to ship back to me and hope this time they got it right. When the post office is at least 15 miles from my house! The point in shopping online is to not have to drive. It's supposed to be convenient!

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tiffany,

It is with great regret that we received your feedback regarding the items that you've got. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user samv50
Illinois
1 review
1 helpful vote
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June 20th, 2019

Stay away from ShoeDazzle! Their checkout system will trick you into a "membership" without your knowledge and consent. You will end up paying monthly subscription $39.95 for YEARS without knowing! - This is what happened to me...
I have newer subscribed to any membership and never agreed to any monthly payments.
Stay away from ShoeDazzle scam!

Date of experience: June 16, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Sam,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user samanthad455
Michigan
1 review
0 helpful votes
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March 1st, 2022
Verified purchase

I ordered once from them and not even a month later I had a second charge come out of my bank and they signed me up for the vip subscription that I never authorized and refused to give me my money back

Date of experience: March 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Samantha,

We appreciate your feedback on our VIP program! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user janicec1289
Michigan
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Perfect -- Love the perks -- The only thing I am missing is a flat leather/man made boot with no heel. I want the boot to cover my knees.

I purchased a pair before the pandemic and haven't found another one like it since.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Janice,

Thank you for sharing your feedback on the style availability of our products! We always like to know what our members are thinking so we know where to improve.  Our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user kaylab165
Pennsylvania
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

Been shopping at Shoedazzel for years! Love their style and colors of shoes! My closet is full of pink boxes! The deals make it way too easy to keep buying shoes! My 18 yr old is also starting to get her pink box collection.

Service
Value
Shipping
Quality

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Kayla,

Thank you for your compliment! We are glad that you are satisfied with the styles we have in Shoedazzle. Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.

Best,
Nelle

Thumbnail of user leilanc
Arizona
1 review
8 helpful votes
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May 1st, 2020
Verified purchase

I had a great experience *******@Shoedazzle my heels always arrived right on time and super quick shipping! The size always is a great fit! Plus, they have new heels every month there's always new options so worth getting your heels from ShoeDazzle

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Leilan,

Amazing! Thank you for sharing your great experience with Shoedazzle! We're happy to hear that your order comes quickly! We aim to provide you with products that are not just best in style but with great fit and quality. We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user daneilles2
Michigan
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

The boot is really cute, I got wide calf didn't need to (to wide). I ordered my size and it's to big, so order down an half size. Don't like the zipper placement (half zip) makes the boot fit and look weird, should have been either a full zip or pull on. Going to return/exchange.

Date of experience: November 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Daneille,

Thank you for sharing your experience with the size of the boots you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user oliviar526
Texas
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I do want to start by saying I don't think this was shoe dazzles fault….Fedex actually. I never received my shoes! They were transferred back to the warehouse, had to file a claim and then was told I would receive them…still nothing.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Olivia,

We appreciate the feedback you shared regarding your purchase. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

Thumbnail of user sherront8
North Carolina
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

The experience with JustFab and Shoe Dazzle is always good. However, twice I have gotten a pair of boots and they have been USED, or WORN! I don't understand, how this happens. When I make a purchase I get at least 6-8 pairs on a order and one pair of shoes or a pair of boots is always used! My question is WHY?! This is not a good look, and I really like both of the companies

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 18, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Sherron,

We apologize for what sounds like a very frustrating experience! We're sad to know that you received some shoes that have been already used. We really appreciate you making us aware of the situation. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.

Best,
Zeth

Thumbnail of user lorrim34
California
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

These boots are a great purchase. Made from quality materials, I expect them to last a long time. The colors are exactly as I hoped they expected. I have several other purchases from long ago that are still going strong and just as fashionable today as they were about ten years ago. I love Shoedazzle

Date of experience: December 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lorri,

Thank you so much for loving our brand! We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user brandil216
Missouri
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

I placed my very first order and was notified that I would receive it on 2/2/23. I didn't receive it and I checked the tracking number and was advised that there's a delay due to my package being routed incorrectly however, there is not a new delivery date provided and I don't have faith that I will even receive my order. This isn't a good experience for my first time purchasing and therefore will most likely keep me from subscribing for the monthly service you provide.

Date of experience: February 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Brandi,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user chavs
Minnesota
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

I use to like shopping here. But now the shoe selection and styles of shoes are very regular there shoes that you can get from anywhere. Not to mention they are the same old shoes every year. Even though it says what's new, the new stuff looks similar to the old stuff. Just very disappointing.

Date of experience: October 1, 2023

Thumbnail of user amberf405
Austria
3 reviews
0 helpful votes
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October 13th, 2022

My experience with the design team and the business manager assigned to me was fabulous! I was so happy to get my order out and received it. Thanks again. Will be sure to use your company for other orders in the further.

Date of experience: October 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Amber,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user jadeb65
Nevada
1 review
0 helpful votes
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October 4th, 2020
Verified purchase

While I absolutely love my sandals and heels, due to me having thicker calves, I am unable to fit the over-the-knee and thigh-high boots. Is it possible to get a plus size version or widen the calf size capacity a little more?

Date of experience: October 4, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Jade,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user aidad35
Canada
1 review
0 helpful votes
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December 12th, 2022

It's all scam. Please don't buy anything from them. I bought a pair of shoes last month for $11, sent me a receipt in email, but they charged me $28 in my bank account. Now, this month without purchasing anything, it charged me again for $70. Please please don't get your card information to them.

Date of experience: December 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Aida,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.

Best,
Renz

Thumbnail of user christinas1260
Ohio
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

ShoeDazzle has some beautiful shoes. The sizing is hit or miss. Sometimes they fit perfectly and other times the fit is terribly off, even though you are buying the same size. Other than that, its a good buy and returns are easy.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Christina,

Thank you for taking the time to provide us with feedback on our size and fit. Your review is extremely valuable to us, and we will respond as soon as possible. Our Member Services Team will get back to you as soon as possible.

Best,
Clark

Thumbnail of user judiw17
Illinois
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

In the last few months I have received a pair of sneakers (which were too tight but I was able to exchange them). However, I also ordered boots that we so undersized I cannot get my foot into them and I was not able to return them, so here they sit. Then I ordered 3 pairs of sandals all of which either hurt my foot where the zippers were sewn in or across the top of my foot and one was too small. I was not able to return any of them. So I have all these items I cannot where but cannot return for even store credit. I have no one to give them to and I have lost all the money. I don't understand why all of the sudden shoes are not returnable? I may need to cancel my membership which is sad since I have been buying from you for almost 5 years now. Please look into this for me and I am sure for others in the same situation.

Date of experience: April 7, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hi Judi,

Thanks for your effort in writing a review! We are sad about the negative experience you had with purchase. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user rasheedahw3
Arizona
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

When I first started using Shoedazzle I was in love. The tyles, the quality, the durability. It was all up to standards. I took a break and lost all my points. Of-course not too happy about that but I understand. Then Once I start back buying your shoes the quality is tragic. My first order had 3 pairs of boots which one pair the heel broke off within the first 3 weeks of wearing them (no I didn't wear them every day) and then the other pair fit super small and made my feet go completely numb in my size. I sent it back to get a size bigger and it comes back with the zipper completely broken off. Then I try to send those bac k and all of a sudden, the boot is out of stock, and I'm basically stuck with it. I even gave another try and got some loafers from you all and even they are not uncomfortable. I'll be ending my membership soon.

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Rasheedah,

It is with great regret that we received your feedback regarding the items that you got. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Thumbnail of user laurenp648
California
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

My niece loved my sneakers and asked where I got them and I immediately went online and bought them and they arrived super quick. She sent me a text saying they were her new favorite shoes. I need to buy doubles because I have worn my down. I LOVE wedge sneakers.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lauren,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user angelab568
Ohio
2 reviews
0 helpful votes
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November 4th, 2019
Verified purchase

These are super cute. And true to the size! These are very nice looking with fitted jeans. I would definitely recommend shoe dazzle to my friends, this is my 8th purchase from here, and I've been please all eight times!

Date of experience: November 1, 2019

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Angela,

Thanks for taking the time to share your wonderful feedback with Shoedazzle. We take pride in giving the best quality of products and services for our dear members, and we're overjoyed to receive your compliments and appreciation.

XO,
Dean

Thumbnail of user stephaniew1844
Virginia
2 reviews
0 helpful votes
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March 21st, 2023
Verified purchase

I am not sure what happened to this site but my recent purchase I was very dissatisfied. The boots I ordered creased and became misshapen within a hour of wear. Wouldn't stay up my leg and overall are just ugly and cheap quality. I have been a member since 08' and I think it's time to finally cancel. I have ordered so much stuff within the years but the last 5 or so, you guys have gone down.Sorry guys I'm going to cancel soon

Date of experience: March 21, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Stephanie,

Thank you for providing feedback about your experience with the product quality. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user mp144
Nevada
2 reviews
3 helpful votes
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December 31st, 2017

Shoes never fit and return policy only allows some of the shoes to be returned. I returned one pair for a credit of $9.99 which was less than I paid. When I tried to use the store credit, the promotional costs were increased to full retail prices. I would have given them zero stars if allowed. I paid for three pair of boots and have nothing to show for it.

Date of experience: December 28, 2017

Thumbnail of user sherrye11
Sherry E. – Shoedazzle Rep

Hello Melinda,

We deeply value your relationship with Shoedazzle and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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