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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
558
Neutral
33
Negative
284
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,994)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user kendrad6
Nebraska
2 reviews
0 helpful votes
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January 18th, 2021

My shoes came n like 2or3 days and all 3 pair fit perfect! I truly will be a loyal customer! I support and recommend these shoes ladies! I was afraid of the fit, but they were great! If u get a pointed heel get a half size up! Good Luck!

Date of experience: June 28, 2016

Thumbnail of user lisam3942
New Jersey
1 review
0 helpful votes
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January 23rd, 2022
Verified purchase

I ordered shoes in the wrong size. I called to return all 4 pair in the order for a half size smaller. The agent assured me she handled it and sent me a return label. I returned the shoes and a month later had not received the new box. Called and was told that the agent noted that I only wanted one of four pairs exchanged AND that I did not want a refund for the other three. NOT EVEN CLOSE. So now I had to reorder the shoes and find they were no longer available in my size because of the error of that agent. Took almost another week to receive new order that was not truly what I wanted and now don't have the shoe for the event I was planning on wearing them to. Then I cancelled the plan but still got charged for the next months subscription. Very bad customer service.

Date of experience: January 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lisa,

We hear you! We are sorry you had a frustrating experience recently. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user crystalg193
Nevada
1 review
1 helpful vote
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October 7th, 2019
Verified purchase

Just like shoedazzle a lot but when you want a refund on something, they either don't refund, or refund takes forever to get back to you, this is the only thing wrong. One other thing, some of the items do not look anything like the item you see online. That's a disappointment.

Date of experience: October 4, 2019

Thumbnail of user nellep
Nelle P. – Shoedazzle Rep

Hello Crystal,

Thank you for writing a review! We will use your feedback to improve our products and services to serve you better in the future. Our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Nelle

Thumbnail of user chelseah238
Illinois
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

I thought for 10$ they were going to be boogie. But it was quite the opposite. They are so fuzzy abd warm on the inside with fur everywhere and they are warmer than my uggs and cuter even.They are now my favorite boots for everything. Super satisfied customer. I've told all my friends.

Date of experience: January 10, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Chelsea,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user corit6
Indiana
2 reviews
0 helpful votes
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June 12th, 2020
Verified purchase

I have been wearing heels for almost 30 years. The Last 6 pair i have bought from Shoe Dazzle have been beautiful but have had a had a hard piece of plastic or metal down the inside middle of each shoe. Causing them to be unbearable. I am very SAD about this

Date of experience: April 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Cori,

Thank you for sharing your feedback! We are sorry to hear if you are uncomfortable with your heels. We value your feedback and we'd like to make it up to you. Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Thumbnail of user kishorep4
India
1 review
1 helpful vote
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November 25th, 2018

They are ripping of the my credit credit card 39.99 twice a month saying i have taken 2 memberships i am still calling them for refund but no initiative from the company they are fraud i will take them to court some one has to stop them!

Date of experience: November 23, 2018

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Kishore,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Shoedazzle! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user kamryns10
GB
3 reviews
1 helpful vote
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July 18th, 2023

I was a bit bummed I didn't see these in time to get the white version however I still really love these boots especially for fall and winter as I wear a lot of black leggings, pants and tights so these give a great balance while adding an extra bit of warmth up most of my legs. The first day I wore them I got complements from a few strangers which was so wonderful since I absolutely love these boots. Hope to see them again in more colors

Date of experience: July 18, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Kamryn,

Thank you for taking the time to write a review! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!

Best regards,
Chad

Thumbnail of user ingridj38
Canada
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

I was spoken to by a very friendly, "warm" young man who was a pleasure to talk to from the moment he said hello!
He resolved my issues so quickly and offered help- did not make me feel like i was annoying (like some companies do) and i felt he wanted the best for me! I was expecting a huge, long process that would be not-fun BUT he was a JOY to talk to and is a fabulous representative for shoe dazzle!

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Ingrid,

We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!

Best,
Jane

Thumbnail of user zobeidac1
California
2 reviews
0 helpful votes
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February 8th, 2023
Verified purchase

I have been shopping with Shoedazzle for quite some time now and this is the only place I buy shoes now. It's very convenient and easy to shop for the latest trends all from the comfort of your home. Plus the fast shipping is a plus! Will definitely continue shopping with you!

Date of experience: February 8, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Zobeida,

We are glad you are enjoying our products and shipping process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user melindam533
New Jersey
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

I never like to return to any company. Seems to always be an hassle. I have even purchased from companies and the tell me the never got my return so there for no refund. Money wasted. Shoedazzle made it really simple to return. Free return. Thank you.

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Melinda,

Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user marilyna339
Texas
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I was so happy with my recent purchase. Ordered the beautiful orange dress with gold link change on the collar, three pair of bling sandals and a beautiful blue bag with large gold change. Perfect fit. I love everything! Can't wait to get dress and step out.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Marilyn,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Thumbnail of user cheryll1137
Canada
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

I honestly love this boots sexy yet stylish and comfortable…. You're able to dress down and dress up in this boots. Love it.I've worn it everyday since I received it. I'm tempted to purchase another pair..

Date of experience: November 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Cheryl,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user renodag
District of Columbia
1 review
4 helpful votes
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March 21st, 2015

Shoedazzle, My first time ordering three pairs of shoes, excellent price for VIP customers only I received my shoes in two days and was very PLEASED with my order. Will order again. Didn't have to pay the initial 40.00 up front, they will bill the month after, and if you decide to cancel you can.

Date of experience: March 21, 2015

Thumbnail of user ashleya218
Idaho
1 review
1 helpful vote
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March 14th, 2019
Verified purchase

Ive always liked how their shoes look and feel, they are made with good materials. But at the same time, every single shoe/boot ive ever gotten from them has been way off in sizing. And this last time, i ordered a size and a half up from my normal size, and they still are too small! But the other pair in my order (ordered same size, both pairs) is a smidge too big! I just can't believe how wrong the sizing is. That is the reason I won't be buying anymore. And it's like that with justFab too, and it's been like this for a long time. Cute shoes, well made, bad sizing. I'm sorry shoe dazzle, but it's sadly true.

Date of experience: March 9, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Ashley,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user mobinay1
Canada
1 review
0 helpful votes
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July 17th, 2022
Verified purchase

I really liked my heels and they look absolutely stunning. The price was also cheap and I know if I was purchasing my heels from another website it would be very expensive. But the price blowed my mind. I'd recommend it to people. They are very good. The only problem I had was that it took them too long to deliver my purchase which is fine tho.

Date of experience: July 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Mobina,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user ashleyc1045
New Jersey
1 review
0 helpful votes
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November 24th, 2021

This business is THE WORST! Take your money, charge you multiple times and don't even send the product and say they have no record of anything yet it's all in my bank statements and confirmation emails! Never will I ever order from here ever again!

Date of experience: November 24, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Ashley,

We appreciate your feedback on our promotions! We've sent you a request to www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user arielp78
Canada
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

I ordered pants in an XXL. But they are definitely not that size. I still fit into the pants but they are very tight. This is unusual because usually I always order an XXL. Honestly, the subscription service is not that great. The items quality have never been that extravagant. And you were forced to use your entire credit on 1 item. I don't think anyone item on that website is worth $50 Canadian.

Date of experience: January 9, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Ariel,

Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user gabrielaa11
Florida
2 reviews
3 helpful votes
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May 2nd, 2017

I made a purchase of 4 shoes and I received the wrong one for one of them. Fine no issue. I called customer service and they told me they couldn't assure I will be getting the right ones, and on top of that to return it I lost $20. They said that it was a warehouse issue, i just think it is unfair how the customers pay for their mistakes. Right away cancelled my membership and returned all shoes. Safe to say I will NOT be purchasing again from these people.

Date of experience: May 2, 2017

Thumbnail of user samarb
Samar B. – Shoedazzle Rep

Hello Gabriela,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

Best,

Samar

Thumbnail of user fatishah
North Carolina
2 reviews
4 helpful votes
  • Send Message
August 8th, 2013

It's great. The people who rate it badly DO NOT know how to use it. PAY ATTENTION when signing up! You have to read what you are signing up for, people. Otherwise, you will be charged and not know how to use it. However, I use it and don't get charged unless I actually order something. In other words, be smart. It's not a scam, they're just doing what all companies do... trying to get your money.

Date of experience: August 8, 2013

Thumbnail of user anthonyn119
Illinois
2 reviews
0 helpful votes
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January 5th, 2022
Verified purchase

I had a shoe thief steal my package (not shoe dazzles fault) but the hoops they made me jump through to get my shoes so much drama, not correct info, and a lot of back and forth! The shoes were so so, nothing special about any of them, they were ok! But when I seen the price go way down, just 10 days after ordering my shoes, so upsetting (I was still waiting for my shoes to arrive). Never again will I purchase shoes from here!

Date of experience: January 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Leslie,

We apologize for what sounds like a very frustrating experience regarding your order! Our Member Services team will get in touch with you within 48 hours for further assistance.

Best,
Zeth

Thumbnail of user jasmynf8
Florida
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

None of the shoes I purchase are comfortable. But the bag I got was really nice

Date of experience: August 8, 2024

Thumbnail of user lindap2
Ohio
1 review
9 helpful votes
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January 29th, 2010

Shoedazzle.com is a borderline scam. They are supposed to choose 5 pairs of shoes per month that you can pick from. The shoes are very high fashion and would appeal to a very limited range of people and probably only people who were fans of Kim Kardashian. They have nothing to choose and at this point I am going into month 3 and still have the same 5 pairs of shoes coming in multiple emails. They refuse to refund a $479. Gift card given to me for Christmas and give me no choice. They have stolen my Christmas present. BEWARE of Shoedazzle!

Date of experience: January 29, 2010

Thumbnail of user brittanyc558
Maryland
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

I legitimately have a closet FULL of shoes from shoedazzle. I've rarely ever had issues with my order (maybe 1-2 out of over 30 orders) and when I did, it was trying to get my credit to apply to the purchase. The shipping is always quick. The shoes are never damaged and the customer support reps are truly great to work with. I'm a sale vulture hahahaha so I get all the deals on all the sales and trust me, there are a LOT of sales.

Date of experience: July 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Brittany,

We are glad you are enjoying our products and promos! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user ayannah3
TT
1 review
0 helpful votes
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September 17th, 2019
Verified purchase

Stylish shoes has been made more accessible to me at an affordable price. I am grateful to the founder of this business and I'm hopeful that they can keep giving quality products and quality service at an affordable price. The variety never ceases to amaze me. The quality is top of standard this is a great business concept and it has changed the way I look at shoes.

Date of experience: September 14, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Ayanna,

We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

XO,
Ivy

Thumbnail of user jessicaa76
Florida
1 review
3 helpful votes
  • Send Message
March 8th, 2016

Good luck trying to return anything! Their customer service is horrible they speak little to no English. I tried to return 5 pairs of shoes out of the 32 I have purchased from them as they did not fit properly. At $45 a piece I was told I am only able to return two of them! What good are shoes that don't fit properly. They are all in their original packaging and never worn. After I return the two I will be canceling my monthly subscription.

Date of experience: March 8, 2016

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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