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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
558
Neutral
33
Negative
284
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,994)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user terryj748
South Carolina
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

Shoedazzle is the best! Their selection of shoes and boots is extensive and prices are reasonable. After placing my first order,at a amazing deal,I received my boots a lot sooner than I thought I would.I think I'm a lifetime customer now!

Date of experience: January 9, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Terry,

We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user kryztynag
California
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

Ordering these shoes was very easy. I received extremely fast with no problems with my order, and the price was amazing. I would never be able to get such cute shoes of this quality for even half of what I paid at other businesses. Great service, great quality, and great prices. I am extremely satisfied with my purchase and experience with shoedazzle.

Date of experience: September 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Kryztyna,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user wendyl742
TT
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

My boots nor the shoes fit ‍ this is the 2nd disappointing order. My feet haven't grown. Is it that Just Fab and Shoe Dazzle have different size guides? Are these available in a wide width or a size 12?

Date of experience: April 8, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Wendy,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user erinb754
Florida
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

I would not advise anyone to buy anything from shoe dazzle. The materials are extremely cheap and hard. They look cheap and they feel cheap. I wish I could get a refund. This was an absolute waste of money and time.

Date of experience: March 21, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Erin,

Thank you for sharing your experience with product quality. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user vickiea94
Illinois
2 reviews
10 helpful votes
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July 31st, 2020
Verified purchase

I purchased one pair of shoes and did not know I joined in which I am automatically being charged a monthly membership. I was quite shocked when two months went by and my credit card was charged a fee. I think this is dishonest and trickery. I am requesting a full refund of the charges and my name taken off of everything.

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Vickie,

Thank you for writing a review regarding how the VIP Membership works. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Thumbnail of user mackenzier17
Utah
1 review
16 helpful votes
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June 12th, 2020

The shoes were fine quality, but I cancelled my VIP account in January of 2018. I just went to my bank and they told me I've been charged $39.99 every single month since then. I cannot get ahold of anyone over the phone or the instant messaging, so I hope posting this can get someone's attention. Again. The shoes were fine, I just don't need to get so many and I would really appreciate help in terms of a refund.

Date of experience: May 12, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Mackenzie,

Thanks that you like the quality of our shoes! We are sorry to hear about your negative experience with us. We always strive to improve our services and feedback like this from members are very much appreciated. Our Member Services team will email you shortly to assist you.

Best,
Chad

Thumbnail of user alexandrat178
North Carolina
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I had to cancel my membership after many years because I continue to get charged even after skipping the month by the 5th. I receive confirmation emails I have skipped the month and then 2 to 3 weeks later, I see a new charge on my bank account. After this happening 4 or 5 times, I had enough.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Alexandra,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Thumbnail of user jonig44
Nebraska
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

I always order a size 8. Sometimes the shoes fit perfectly and other times they are small and feel 1/2 off. To be honest besides being super cute I don't know why I keep ordering the shoes. They are never comfortable.

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Joni,

Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about the sizes of our products. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user vanial7
New York
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I've been buying shoes with shoe dazzle for years. Recently when I purchase my original size (11) the shoes runs small. When I order a size up (12) sometimes it runs small, sometimes it's runs big, and sometimes it runs just right. I don't have the time or the energy to keep purchasing shoes that don't fit online, then make returns, it's not fair. Only wish shoe dazzle has a store location especially here in NY. I didn't experience that in the beginning of my membership. And to be honest, I'm thinking of canceling my membership because if I can't buy shoes…what's the point.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Vania,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user aleasiad
Virginia
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

I love the products on shoe dazzle. Started using it from the very beginning but canceled because of life. However, the charging is now out of control. I made a purchase having a monthly credit in place. Because my purchase was not equal to or higher than the credit I was charged separately, while the credit sat idly waiting to be used. That is the craziest and most blatant show of greed I have experienced. I canceled shortly after. Thanks for the great shoes but it's not worth the trouble of becoming a member.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Aleasia,

We appreciate the feedback you shared regarding the VIP program. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user christinaa707
Texas
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

They had a great sale for vip's so I bought a few items. Plain black heels that came as expected and I love, some socks that also came as expected, and a pair of tan flat sandals that are bedazzled. My only complaint is the sandals. Some of the jewels were missing and typically anytime I get a bejeweled shoe from here that's the case. Not a big deal, cause you can only tell up close.

Date of experience: March 24, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Christina,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our sandals. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user patriced124
Nevada
2 reviews
0 helpful votes
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August 18th, 2024
Verified purchase

I am missing a pair of shoes. I ordered two pair and only got one

Date of experience: August 8, 2024

Thumbnail of user brittnil1
Florida
1 review
11 helpful votes
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July 17th, 2016

I decided to try shoedazzle after seeing a commercial with great prices and the perk of getting your first pair for only $9.99. I ordered and on my confirmation I noticed that I was placed into a VIP club where a fee of almost $40 will automatically come out of my bank account unless I make a purchase every month. They do allow you to "skip the month" without the fee coming out, but who is going to remember to do that every month!? I called the number because you can't opt out of VIP via email, and the customer service person said if I opt out my order will be canceled and I'll have to pay the $59.99 price of the shoe. If I'm paying that much I'd rather go to a store and try on the shoe myself! This is awful customer service and a waste of my time shopping and ordering something. Don't be fooled by the cheap prices! There is a catch!

Date of experience: July 17, 2016

Thumbnail of user patriciam648
Arizona
1 review
0 helpful votes
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May 25th, 2019
Verified purchase

I cannot wear anything higher than a 2-inch heel and that is not a problem because the selection of shoes does not disappoint. I can choose from a boot to a sneaker or anklet to a dress shoe. Looking for clothes they have you covered, too.

Date of experience: May 21, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Patricia,

We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!

XO,
Ivy

Thumbnail of user yvetteo46
Massachusetts
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Skipped a few months with no purchase, had accured 3 months 150 credit. Went to website ordered 7-8 sandals with that 150 credit! Felt great I only ended up paying 6 bucks! Now just gotta get some summer gear to go with all of my sandals

Service
Value
Shipping
Quality

Date of experience: May 3, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Yvette,

Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

Thumbnail of user celestep87
Maryland
2 reviews
0 helpful votes
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January 5th, 2023
Verified purchase

I love the shoes I purchased from Shoe Dazzle. The shipping and delivery service was excellent. The condition of both pairs of shoes was in the best shape possible. So, overall, I was.a very satisfied customer. I've worn one pair during the holidays and got lots of compliments. People were asking where I got them from and I told them without hesitation a website called Shoe Dazzle.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Celeste,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user leahp143
Florida
1 review
1 helpful vote
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November 1st, 2020
Verified purchase

The clothes are priced as though they are high quality. I was shocked when I received my order because the clothes looked and felt like they were made from cheap materials. I could have found the same clothes at a cheap clothing store or flea market for a lot less money. I was satisfied with my first order which was shoes but the clothes are cheap feeling.

Date of experience: November 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Leah,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user chellem16
Massachusetts
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

I was looking to reorder some blue boots because I wore out the last Nancy brand i got a few years ago. I couldn't find the same make and decide to go for this one here. These boots are very well made. The material is velvety and comfortable. Glad I bought it.

Products used:
boots

Service
Value
Shipping
Quality

Date of experience: January 9, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Rachelle,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!        

Best,
Renz

Thumbnail of user jailynr1
Washington
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

My first time I wore the booties I had bought, I was in so much pain. The heel part of the boot had part of what I can guess as a screw poking out from the inside some of the shoes on both boots. I ended up having to take off my boots while on my night out and saw that my feet were left so swollen from the screw digging into the heel of my feet.

Value
Quality

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jailyn,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user belindac200
Kentucky
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

I had been a customer for several years, but that went all downhill about a year ago. Shoedazzle charged me for an order that I had clearly skipped for the month. Would not refund money. The straw was when they processed an order, and charged my credit card that I did not make. When I phoned them they then said I had to wait to receive the item then do a return made me mad. And they still did not refund my money. I cancelled my membership and was told would not get my money back because it happened last year. Full of crap.

Date of experience: July 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Belinda,

Thank you for taking the time to leave a review. Your feedback about skipping the month and still getting charged is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user lynna456
New Jersey
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Ordered thigh high boots that fit like a glove. Unfortunately, the color wasn't right for me. I tried to order in another color but my size was sold out in every other color. I'm hoping Shoedazzle gets more in my size as I really want to order one (or maybe two) colors.

Tip for consumers:
Great selection and great value…prepare to upgrade your shoe wardrobe!

Products used:
Boots, thigh high with stiletto heels

Service
Value
Shipping
Returns
Quality

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lynn,

We appreciate the feedback you shared regarding the options we have. Ou'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user tierraj
Florida
1 review
10 helpful votes
  • Send Message
March 7th, 2015

How is it possible that two months ago I cancelled the credit card I used to order the shoes I ordered from ShoeDazzle. Now two months later they have charged my new credit card $39.95? How did they get access to my new credit card number that I have never given them? Please buyers beware. Do not order anything from this company unless you use a prepaid card that can be discarded once it has no money on it. They are not in this business to make money from selling shoes. They are in this business to make money by getting credit card numbers and fraudulently billing them. They are the only company I know who will not allow you to delete your credit card information from their system. Once you put it in it cannot be removed or edited!

Date of experience: March 7, 2015

Thumbnail of user tammyd545
Michigan
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

These sandals are clearly marked sz 5.5, but they are HUGE! The sandals measure 12 inches from heel to toe. My foot is 8 inches from heel to toe. I rated them on the ShoeDazzle website and included a photo next to a pair of size 6 sandals. It's almost comical.

Date of experience: June 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tammy,

Thanks for sending your review! Your feedback product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user danielley7
California
1 review
0 helpful votes
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April 12th, 2018
Verified purchase

After making it all the way through the checkout process I was notified later by email that a brand new pair of shoes suddenly became out of stock. You shouldnt allow customers to purchase products you dont have in stock. I dont care what the process is, its infuriating.

Date of experience: April 10, 2018

Thumbnail of user jessicac1635
Ohio
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

There are so many different designers/makers of your thousands of items that sizes/fits are extremely inconsistent. Quality in many items I order are also lacking. I have liked less than half of what I order for various reasons: size/fit, quality... but I know I'm only 1 unsatisfied customer compared to millions.

Date of experience: October 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jessica,

Thank you for writing a review regarding our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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