- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I love the convenience and overall selection of the boots and heels on the site. There are so many unique styles and the sizing has generally been spot on. I frequently am asked where I found a certain heel or boot and I am very happy to share my positive experience.
Date of experience: November 6, 2022
My order was misshipped to an entirely different state and didn't make it to me in time for my Birthday party. Due to this I had to find new shoes and another outfit last minute. My funds were refunded and 1 pair was shipped after the fact. Overall I haven't worn the shoes so my review is service based only.
Date of experience: June 17, 2022
Hello Bridgette,
Thank you for taking the time to provide feedback. Your feedback on the missing package is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
The shoes always fit, they last, they are beautiful
Date of experience: August 8, 2024
True to size, I wear 6, perfect fit, comfortable, good look, love all of them
Date of experience: June 20, 2022
Everything arrived in great condition. I do wish the App was still useable instead of having to go to the website, when paying its a bit of a shock when you end up having to pay more than the original total price when the Canadian currency is factored in and it coming from the states instead of Ontario or wherever in Canada it used to ship from adds to a longer wait time…but very happy with the 2 pairs of Boots and sunglasses except one of the little "gems" has fallen out of the sunglasses when they arrived.
Date of experience: February 2, 2023
Hello Colleen,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
If you are a vip and have credits you are not afforded the option to apply the credits if there is a sale. It makes no sense when ultimately the credits should be the same as cash. I cancelled after 2 months.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Hello Kayla,
Thank you for sharing your feedback about our VIP Credits. We hear you and we strive to provide a variety of styles in our website. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
Order some shoes and got them in where they where a size too big. Went online to try to fix my issue, but for returns, you have to call. Ever time I called, I never got to speak to anyone or I got hung up on.
Date of experience: June 1, 2020
Hello Kyra,
We're sorry to hear that you had a hard time processing a return. We will be contacting you within 24-48 hours to assist you further.
Best,
Dean
If you people would read the fine print you may know that they would take $39.95 out of your account. It says that clearly in the contract so, if you had a brain and you could read. Don't be bashing on the side because you're stupid.
Date of experience: December 12, 2015
Love to shop at Shoe Dazzle, all the shoes and clothes are perfect fit! I been a customer for over 5 years now and most of my shoes are from them!. Great products, great service. I definitely recommend this site for clothes, shoes and bags purchase.
Date of experience: April 9, 2018
Hello Yoly,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy
I love that there are so many shoes! Many of them I adore, some are not to my taste but there is truly something for every style! PLUS the convenience of online shopping and so far the fit and style recs have been right on point!
Date of experience: May 23, 2019
Hello April,
We are pleased that you have chosen our showroom here in Shoedazzle. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
Order was never delivered and a replacement was never sent out
Date of experience: August 8, 2024
I'm so excited to have found shoedazzle, I wear a size 12 and it's very hard for me to find shoes in my size. Shoesdazzle has all the latest fashions and styles in my size. When you place an order it seems like the shoes come the next day. Everything is high quality at a cheap rate which makes my experience with Shoedazzle beautiful and makes me very Happy.
Date of experience: January 5, 2023
Hello Renata,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Very helpful and knowledgeable. So pleasant and patience.
Date of experience: August 8, 2024
You guys used to carry regular and wide width, then out of nowhere you took away the wide width and replaced it with extra wide width. Sometimes my foot can fit a regular, but a majority of the time I need a wide width which you do not seem to off anymore. The extra wide width falls off my foot. I almost can't shop on your site for cute shoes.
Date of experience: June 16, 2022
Hello Courtney,
Thank you for taking the time to provide feedback. Your feedback on our website and selections is essential to us and we want to address it as soon as possible. Our Member Services team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I feel like the website needs updated shoes and accessories. Also, when a person should be emailed or notified for reminders before its to late to skip a month. If you are late you should be able to redeem if after so many days of the deadline or get a credit for it.
Date of experience: September 1, 2020
Hello Garee-Lynn,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
Do not buy from here- This entire site is a scam. Please be warned if you buy one pair of shoes, they automatically add you to their "membership list" WITHOUT asking and proceed to take 40 dollars out of your account every month. Also, the shoes I received were old and the laces were frayed.
Date of experience: December 15, 2018
Hello Julia,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Shoedazzle. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I have repeatedly gotten shoes that were too big or too small and have never gotten a fair return. I have ordered clothes that were a size 2, when I ordered a size 24. Although the tag said it was a size 24, so that brings up questions. I have canceled for the month under VIP, yet I was charged anyway. I started taking pictures of my cancelation, and it didn't help. Nothing made me madder than having someone on the other end tell me they would take care of it THIS time, when it was the error of Shoe Dazzle. I've bought some cute shoes (hence the 2 stars), but the business is pretty shoddy.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Stephanie,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered an article of clothing in plus size and received a size 0-2. It still had plus size on tag, so I had to measure waist. Ridiculous and obviously poor oversight.
Date of experience: October 1, 2023
I went there looking for a specific shoe. Not only was it on sale! Buuuuuut as always the recommended items stole my heart. Shoe dazzle is the most amazing shoe and clothes haven ever! And the prices are just unbeatable and the quality is superb everytime I open a box I am amazed at what I got for the price. I constantly get compliments from strangers when I'm out and about and I ALWAYS share the name!
Date of experience: June 19, 2022
Hello Katrina,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a fabulous day!
Best,
Allison
I purchased 4 prs of shoes. I was happy about the free shipping until I went to return 3 prs. They charge a restocking fee of $5.95 per shoe. This is a major advertising ripoff!
How is it free shipping and returns if I'm charged $5.95 per shoe to return.
There are too many other good sites to use a company that sells cheaply made shoes and then charges for returns.
BUYER BEWARE.
Tip for consumers:
DON'T BUY FROM SHOE DAZZLE
Date of experience: September 30, 2014
I really love the shoes and the fact that I was able to purchase them at a discount being a VIP member made it even better. The shoe fit perfectly and having a large foot makes it difficult for me to find the style of shoe in my size. Each time I purchase a shoe it turns out to be the right choice.
Date of experience: April 21, 2023
Hello Denise,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I really like my purchase the shoes are really good and they look very stylish. One thing I have to say though is that my sneakers don't have much padding at the bottom so I had to buy new insoles to have some padding. Otherwise they fit well.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Myrlaine,
We're glad you’re enjoying our products! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Size 8/12 boots in a size 11box, other than that everything has been a great fit. I had to give 2 pair away as I waited too long for send back, straps are too tight. But I do like the shoes and I will be ordering another pair of boots hopefully they will arrive in my size.
Date of experience: July 18, 2022
Hi Erica,
We value our members, and your feedback about the product you receive is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
The shoes are perfect! Neutral colored and right on time for summer! However I must return because they are 2 sizes too small. I'm really a 7 but I got an 8 and it fits like a 6. Can't wait til everyone else returns theirs when they notice the sizing is wrong so I can grab that 9(currently out of stock)! Because these shoes are fire! BLACK CROCODILE BAG is spacey! The vag does not look cheap and I'm in love!
Date of experience: July 6, 2022
Hello Marie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Thank you. Was pleasant + attentive to what I needed.
Date of experience: August 8, 2024
HORRIBLE! They send substandard shoes and then somehow their size doesn't match the regular US sizes and the heels were actually uneven. If there were some stars lesser than 1 I would have given them that. On top of that you can never reach their clinet service number
Date of experience: July 31, 2012
The sweats and sweat outfits are cute but fit funny, too long in the crotch area. The dress clothes are very cheap material and low quality on the seamstress detail. They do not look like the pictures in the advertisement and there are defects in the fit such as seams sown crooked, buttons almost falling off, very cheap quality over all.
Date of experience: February 27, 2023
Hello Michelle,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Diana,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad