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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.7 stars from 7,973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    344
  • Value
    356
  • Shipping
    361
  • Quality
    346

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.5%
Positive
555
Neutral
32
Negative
274
View ratings trends
166
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How would you rate Shoedazzle?
Top Positive Review

“Size to small.”

NiNi B.
11/21/24

It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.

Date of experience: 11/11/24
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Top Critical Review

“Too much time wasted”

Betty V.
12/3/24

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Date of experience: 11/23/24
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Reviews (7,973)

Rating

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Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user cherylf270
Tennessee
3 reviews
0 helpful votes
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August 31st, 2024
Verified purchase

I've been a happy customer for 9 yrs. People look to see what shoes I'm wearing. Returns have always been easy. I've recommended SHOE DAZZLE many times.

Date of experience: August 21, 2024

Thumbnail of user davidk5303
New Jersey
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Trying to get more shoes and boots. Nothing is in stock in my partners size. I'm unable to get an answer of when stock will be replentished. It's like one and done. No extended service.

Date of experience: October 12, 2024

Thumbnail of user tiffanyp776
Florida
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

My boots were way too big and I ordered my usual size. The monthly vip charge is pricey for the shoes to be too big and have to do the return process.

Date of experience: November 8, 2024

Thumbnail of user tiffanye256
Puerto Rico
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

Terrible! I received two left shoes! This is the second time I've had to go through the trouble of returning two left shoes or two right shoes. I'm sick of it.

Date of experience: October 13, 2024

Thumbnail of user pritsp1
Canada
1 review
0 helpful votes
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December 5th, 2024
Verified purchase

I ordered shoes and a couple of tops and they arrived in good shape, in a good amount of shipping time and fit well. A good experience and I will order again.

Date of experience: November 25, 2024

Thumbnail of user donnetted12
New Jersey
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

My shopping experience with ShoeDazzle is always great because of the quality, price and vast selections. I will always be a member as long as they are around.

Date of experience: August 8, 2024

Thumbnail of user consuellah4
Washington
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

I love the value and the variety of shoes and boots I have to choose from. The shoes makes wonderful anytime gifts. I have referred many of my friends to shoedazzle!

Date of experience: November 26, 2024

Thumbnail of user dellas74
Arkansas
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I ordered the Blue denim dress it fits perfect, I also added a Jean jacket, the color is a little lighter than expected, but I can make it pop! Love, Love this outfit.

Date of experience: October 10, 2024

Thumbnail of user dawnt649
New York
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

I've ordered shoes from Shoe Dazzle several times over the past few years. The quality seems to be going downhill as some of the shoes (sandal straps) have ripped away from the shoe. One pair of sandals has an uneven sole because of the way they're made and it feels like you're walking on pebbles.

Date of experience: July 12, 2024

Thumbnail of user tammyk338
Alaska
2 reviews
0 helpful votes
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August 21st, 2024
Verified purchase

Everything is easy to order and described well. I enjoyed shopping at Shoedazzle. I love getting compliments on my products from friends and immediately recommend this site to them.

Date of experience: August 11, 2024

Thumbnail of user debin23
Arkansas
3 reviews
1 helpful vote
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October 21st, 2024
Verified purchase

I will never wear these shoes. They don't even follow the shape of a foot. They do look like Birkenstocks in the ad. Not at all in person. I couldn't even take 2 steps wearing them

Products used:
Can’t use the product

Service
Value
Shipping
Returns
Quality

Date of experience: October 9, 2024

Thumbnail of user christinac1821
Mississippi
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

I have been a long-time customer and have always loved the products I've received. However, it's been almost a month since my last order, and I have yet to receive all the items I ordered.

Date of experience: August 25, 2024

Thumbnail of user lauriea361
Canada
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

I knew I had two VIP credits didn't know how to apply it so when I phone customer service, she had to do it for me so that would be the only thing that would make it easier if you could play it yourself

Date of experience: August 20, 2024

Thumbnail of user meganj512
Illinois
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

I tried to return some purchases that didn't work out. They accepted the return on June 14. It is now July 9 and I have not received the refund to my account yet. Their services have been getting worse and worse and it's harder to get in touch with real people to resolve issues. I've been using this service for about a decade but I'm thinking it might be time to close this out

Date of experience: July 9, 2024

Thumbnail of user santannam
Texas
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

I wanted a pair of boots but I was scared they wouldn't fit my calf. Try them on when I got them and they fit like glove! It's always easy to order through shoe dazzle.

Date of experience: August 20, 2024

Thumbnail of user chinyerem2
New York
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

I returned an item and I wasn't given a refund. They said they need more proof this doesn't make sense. Just give me a refund your stealing my money shoedazzle.

Date of experience: August 21, 2024

Thumbnail of user katieh815
North Carolina
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I am asked to put in a retailer when returning a product. I am unsure what that means... I bought directly from shoedazzle. This is ridiculous. I've been waiting on hold for customer service to speak to someone about this issue. Will not be using this site again!

Date of experience: July 10, 2024

Thumbnail of user elvae12
California
2 reviews
0 helpful votes
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August 22nd, 2024
Verified purchase
• Updated review

I usually buy from their different categories: Shoes, clothing, and accessories. I have enjoyed all things I have purchased. The only thing I don't like is dealing with returns.

Date of experience: August 12, 2024

I like that Shoedazzle does things in a timely manner. Phone Reps always nice and helpful.
April 5th, 2024
Verified purchase
• Previous review

I like that Shoedazzle does things in a timely manner. Phone Reps always nice and helpful.

Date of experience: April 5, 2024

Thumbnail of user kristinr359
Pennsylvania
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

You pay $50 for VIP point but the items you choose from are way under $50 plus the $5 shipping and handling so it seems like they are getting over. Not worth it to me.

Date of experience: August 8, 2024

Thumbnail of user lianef13
Illinois
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

These sandals are cheaply made, the buckles come undone & I have them buckled tight but they are so floppy. I only wore them for the first time this week.

Date of experience: August 8, 2024

Thumbnail of user patriciam5573
Minnesota
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Was very satisfied with customer service. Liked the sandals. The heel was just too tall for me to wear. So had to return. Had nothing else I could wear. Heels weren't tall enough.

Date of experience: August 20, 2024

Thumbnail of user kimberlyp941
Pennsylvania
2 reviews
0 helpful votes
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August 19th, 2024
Verified purchase

The experience I had was great. My merchandise arrived when promised. I only have on question, if I wanted to return an item how would I go about it?There was no return label in my package.

Date of experience: August 9, 2024

Thumbnail of user gretam81
District of Columbia
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

My experience with purchasing and receiving the Heeled Sandals was good. The fit is good but I refer a size 10.5 but you do not have that size. A size 11 would have been too big.

Date of experience: August 10, 2024

Thumbnail of user marahm7
Georgia
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I waited two weeks for my first pair which never came dispite my address being correctly written, informeddelievery and even had text going to my phone. Never received it. Post office said they didn't have it. So I was sent the same pair again out of courtesy and THEY WERENT EVEN LIKE I THOUGHT THEYD BE. Toe is extremely pointed and nothing like the picture. So now I'm gonna have to exchange or return for a different pair and wait yet another few weeks. I've waited over a month for this pair and now the cycle continues,

Date of experience: August 28, 2024

Thumbnail of user cheyenneb124
Indiana
1 review
0 helpful votes
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December 5th, 2024
Verified purchase

They sent me a 10.5 instead of a 10 now my feet look extra long in the shoes ugh I don't want them anymore

Date of experience: November 25, 2024

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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