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Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I exchanged an item from a previous order because it didn't fit. The replacement also didn't fit well, so I returned it. They said because I was returning an exchange that I would need to call back in a week to have the refund processed. I called back and they said they needed the tracking info, which I was not told I would need, and I didn't have it. I was told beforehand that all I had to do was call and they would process it, I was not told I needed more information. They said I can't get a refund unless I have the tracking info, even though it was THEIR shipping label and they should have the returned package or at least all the info. Waste of time and money and unhelpful service. Never got a refund
Date of experience: September 12, 2019
I have not had a very good experience with Shoedazzle. For some reason their shoes are not like they use to me. I tried the regular width and I can barely get them on, I tried the wide width and they are to wide, I tried the wide width one size smaller and they are still to big. I sent the shoes back 3 times and they are still not right. I will just go ahead and keep them but I will not be ordering anymore. Plus their selection of shoes are very poor this year.
Date of experience: June 16, 2022
Hello Carolyn,
It is with great regret that we received your feedback regarding the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I had a membership with show dazzle and just fab I canceled just fab because she dazzle shoes had better quality. Shock to hear some of these reviews. If you don't want to get charge simply Skip the month and you have to be eighteen or older. So maybe you should have had someone with better sense read the membership for you. Lol. I love shoe dazzle great selection
Date of experience: November 15, 2015
Greedy thieves still manage to charge me 39.95 twice after canceling my membership. I was not and interested in making a purchase as I did not find anything on shoe dazzle that I like at all so I cancelled and now I have to deactivate my card and request a new one so they would not charge me again.
Products used:
Shoes
Date of experience: May 13, 2021
Hello Leatrice,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I had a problem getting into my cart. The customer service representative was very patient with me, a senior citizen who is challenged by technology. She stayed with me helping me solve the problem I was having.
Tip for consumers:
They have great sales very often.
Products used:
I use most of the shoes, bags, clothing, and jewelry I order. If I have a problem, they make returns with exchange or refund ( minus shipping) very easy. No shipping is charged for returns. If I spend $49, shipping is free.
Date of experience: June 18, 2022
Hi Donna,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
My past experiences with shoedazzle have been wonderful! It's been easy and fast, I love everything I purchase, the prices are fantastic and the quality has been fantastic! Also I love that I can skip the month f I can't afford it or don't see anything I want!
Date of experience: September 18, 2022
Hi Danielle,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Being a person who keeps her shoes and boots in the boxes, I would like the boots to be in longer boxes so they do not have to be folded over. It ruins the lines of the fabric/boot. Otherwise, I lover the products
Date of experience: November 2, 2020
Hello Dina,
The team here at Shoedazzle is thrilled to hear such good feedback, and we’re proud to be one of the best sources of shoes and clothes!
Best,
Nelle
I ordered shoes from Shoe Dazzel on Nov 1st. I called the company because there wasn't any tracking info in my order. The customer service representative hung up on me. No one knows where my shoes are and I cant get a refund. I am highly disappointed.
Date of experience: November 9, 2020
Hello Diana,
Thank you for sharing your feedback regarding your purchase. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
The return process is not easy to navigate anymore. I could only return one pair of shoes. It would have been risky to send the second pair back with a note on the return slip. I was afraid I would not be reimbursed for the second pair.
Date of experience: September 19, 2022
Hello Johannah,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our return process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
You guys are awesome I like that you treat your customers like the should be treated your customers services are the best you try to solve what ever the problem you are on the ball, keep up the great job because I can buy shoes anyway but not every stores focus on pleasing there customers.
Date of experience: August 11, 2022
Hello Flora,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I like the shoes, very beautiful stylish, but I heard that this shoes have lead? I'm so worried now, I already bought many pairs, but I'm so freaking about the lead, its dangerous, I have small kids. And it could do damage to my family. I dont know what to do now... :(( ((
Date of experience: December 16, 2018
Hello Sayed,
At Shoedazzle, we pride ourselves on giving our 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Was sent wrong package. Try to return the wrong package and still not have received my original package over 3 weeks later. Can't get any information on the wrong package that I returned. Or when my original package will be sent
Date of experience: November 22, 2022
Hello Kelsey,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The shoes I bought were too small so I tried to exchange them on the website. I had two pairs to exchange but could not get back to the place to request a second exchange so I called Customer Service. The agent was very kind. She cancelled the original ticket and created a ticket so that I could exchange both pairs. She was very patient and took care of what I needed in a timely and courteous manner. I received my exchange very quickly as well. Thank you.
Date of experience: June 1, 2021
Hello Elain,
Awesome! We are thrilled that you are satisfied with the services we provide. We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
Best,
Nelle
I liked the shoes I purchased but; I don't like the must buy policy or you take our money. I unsubscribed because of this policy. There are to many businesses that sell shoes to fall for that and fifty dollars a month is to much demand on someone to buy shoes monthly whether we want to or not. You can keep these shoes because; they don't dazzle that much. Next?
Date of experience: November 3, 2022
Hi Desiree,
Thanks for your effort in writing a review about the VIP membership. We always want to make your shopping experience as easy as possible.We will be emailing you right away for assistance.
Best,
Tina
Really bad shipping and they are not responsible. I call them I talk to them. They said we will deliver and then I checked the last up date for my tracking and it shows they send it back to the seller
Date of experience: November 3, 2022
Hello Mahnoush,
It is with great regret that we received your feedback regarding our shipping method. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I was so panicked when I completed my order but had it going to the wrong address, the customer service agent was able to cancel that order and I submitted again with the correct address. Fast and easy. Thanks!
Date of experience: November 2, 2022
Hello Deidre,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I love the shoes and the heels I got. It was so comfortable to wear and really really beautiful. People around that see it always tell me they like my shoes lol. For the price, it was really better than what I expected.
Date of experience: June 16, 2022
Hello Kimberly,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
The customer service people were nice, but it took all morning to finally get my order processed. They said my card wouldn't go through. Finally after 6 calls the customer service lady said oh your card is not associated with the recipient address. Omg. Seriously. From now on I'll stick with dsw macys and 6 pm.
Date of experience: December 27, 2016
I loved my boots however the clasp on the other pair of shoes was not working properly. You could not buckle the shoe due to how the buckle is positioned, very very flimsy and not correctly made. It is not secure enough or made in a way to buckle or wear.
Date of experience: January 5, 2023
Hello Tierra,
We value the comments you made about the item that you've got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Worse customer services have ever had to deal with! I was going through the site looking at things and noticed that everything I clicked to enlarge photo went to shopping bag, so I went to remove the items when the page went blank and was lost. Later to my surprise by back informed me that an order for over $100 went through and they couldn't cancel the payment. I called and had a huge run around also was told all sales are final. I finally got a supervisor number and have left at least two messages a day for almost a week now and have yet to receive a call back. Needless to say after I get my money back I will never canceling my membership!
Date of experience: August 3, 2012
I was purchasing a pair of boots through their website on my phone. As I went to submit my order, I was told some info was missing. No big deal, that kind of stuff happens all the time. Well after 4 different times of this happening, it finally placed my order. I immediately went to check my bank statement and low and behold, each time I had to "fix something" it charged me. I was charged 4 times in total. When I called, I was told this was an "authorization hold" and I would have my money back in 5-7 business days. I'm sorry, but I shouldn't have been charged FOUR times because their website kept telling me my form wasn't filled out completely. Needless to say, I will NEVER be buying shoes from this website again. Shoppers beware.
Date of experience: October 19, 2016
I paid via PayPal for the original purchase price of 59$ and monthly since then, they have been charging me 49$ like I subscribed. I already received the items and definitely payed the purchase price but somehow they got nearly 100$ extra from me and PayPal can't do anything about it.
Date of experience: July 11, 2023
Hello Jeanae,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
My account is saying that my order was delivered to my local post office. The post office never received it and my neighbors never received it by mistake. Could I possibly receive a credit for my purchase instead of the order being re shipped.
Date of experience: March 23, 2023
Hello Maria,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
What I love about shoedazzle they have every style I love. The shoes are of such good quality from the dress shoe to the house shoe. Every time I want a special shoe I go to shoedazzle and I can always find what I want. The price is just right for my budget and I am running out of space for all my shoes. Keep up the good work with choosing the designers
Date of experience: February 2, 2023
Hello May,
Thank you so much for loving our brand! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hi! I purchased six pairs of shoes in the last couple of months and recently decided to try a clothing item. All the shoes Were ordered in my size. However, they were not true to size. The material used to make the shoes were less than acceptable, And the shoes were poorly made.
Date of experience: August 8, 2022
Hello Erlese,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Audrey,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy