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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
558
Neutral
33
Negative
284
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,994)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user toria9
Illinois
1 review
9 helpful votes
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August 26th, 2015

I bought 3 pairs of shoes, and relized I had the vip membership... I don't want to pay 39 dollars a month! I called to cancel it and they said that if I canceled it my shoes won't come in... scam! Ugh worst idea ever signing up for this crap

Date of experience: August 26, 2015

Thumbnail of user merlyg2
Washington
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I love my boots! They fit me perfectly, I love the color, the material, the model. I have thin legs and I was afraid because I thought they were going to be too wide but they adapted perfectly to my leg, the only bad thing is that they took too long to arrive but the wait was worth it.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Merly,

We value the comments you made about our shipping policy. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user carmene20
Nevada
1 review
1 helpful vote
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August 24th, 2018

Charge my card again 39.95 I do not have an account with you and I do not do business with you I do not like your products way you still my money?
Please if you ever order from this company be very carefully they have your card on file and charge your card without your approval

Date of experience: August 21, 2018

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Carmen,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user odilio
DO
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

My tracking # shows delivered but I do not have my package. I have called you guys and you said I should call the shipping company which I have and they don't have it either. I called ShoeDazzle but you guys refused to give me my money back into my credit card instead you gave me store credits which I do not need

Date of experience: December 7, 2022

Thumbnail of user kristenf2
Illinois
10 reviews
49 helpful votes
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January 24th, 2014

Reading these old bad reviews have me so confused. I've been a member of ShoeDazzle since August 2012 and became a VIP member in February 2013. I've ordered countless shoes and several accessories from them and have never had ANY issues whatsoever. Some had a shoedazzle label, but many, especially more recently, have other designer labels on them. The quality is great.

If I had to complain about anything it would be that most of the time the shoes I want are sold out in my size-- but that's probably because I only shop clearance styles, so of course I can't expect them to still have a high stock on those.

LOVE THIS SITE.

Date of experience: January 24, 2014

Thumbnail of user kimberj5
Georgia
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

I ordered a specific pair of boots and color. Since the warehouse was out of my size. They decided to send what i didn't order. I was not contacted by Shoe dazzle stating they was out of the shoe and the color. Never trust them again

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Kimber,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user jeannettem15
Kentucky
1 review
0 helpful votes
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April 11th, 2018
Verified purchase

After selecting shoes I proceeded to checkout and because I am a returnee, ordering was just a matter of clicking on "submit" upon quick overview of order and information. The next day I received notification that my order had shipped. Super excited to get my new shoes!

Date of experience: April 9, 2018

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Jeannette,

Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service and unique style at an affordable price! Have a great day!

XO,
Ivy

Thumbnail of user michellew1946
Texas
1 review
0 helpful votes
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March 2nd, 2022
Verified purchase

I'm not satisfied with the product quality. The boots are all rhinestone and there are alot of rhinestones missing in bunches, in areas. Poor workmanship/production. I won't wear them taken right out of the box.

Products used:
Boots

Service
Value
Shipping
Quality

Date of experience: March 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Michelle,

Thank you for writing a review! Your feedback about product quality is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user lenab136
Washington
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

I have NOT received my order yet. The tracking number says it was delivered to my city, but not to my actual address. I have no idea where to search for my order. I did pay for shipping, to be shipped to my address. Please resolve this issue. Thank you.

Date of experience: May 22, 2023

Thumbnail of user ayotundeo2
Canada
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

The shoes i bought for my boys run small and i printed return slip but found out i have to pay for shipping to return the item, so i have to give the younger one the senior one size and the small size is just laying around.
Then my own shoe quality is not as expected, this is the first time im experiencing this with shoedazzle.

I may need to cancel my membership soon

Date of experience: August 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Ayotunde,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user preciousa22
Canada
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Discovering Shoedazzle is one experience I am excited about. I have been a customer over two years, and I have never been disappointed, especially with joining the VIP package. The shoes are quite affordable and not a bad quality in correlation to price. With the VIP, i also get to get amazing rewards and amazing discounts. Delivery services are also top-notch. It's a win, win with shoe dazzle!

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Precious,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user morganf135
Georgia
2 reviews
0 helpful votes
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March 21st, 2023
Verified purchase

I have been using ShoeDazzle for many years but since moving it has become a hassle. I have removed my old address and it reappears. I have called to have it removed, they state it's removed and it's not. Now I have to double and triple check the address because it defaults to my old address for every order. I would just like to order quickly like I did previously for years! I love the bags instead of the boxes as well.

Date of experience: March 21, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Morgan,

Thank you for writing a review! We value your feedback on your shipping address and would like to assist you with your concern. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user joeys35
Florida
1 review
5 helpful votes
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December 21st, 2015

My wife just had $40 taken from her account. I decided to see what happened. After checking out the website it says on the home page " 39.99 MONTHLY FEE" maybe if you people slowed down and read what your getting into you wouldn't of lost your $40 that money is rightfully theirs because your OWN ignorance!

Date of experience: December 20, 2015

Thumbnail of user stefaniep57
North Carolina
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

While they do have some nice shoes, they rarely are anything to write home about. Most of the heels and sandals I've bought are extremely uncomfortable. I have to exchange stuff all the time because the sizing is not the same. The one saving grace is the boots and clothes. I love the boots and booties I've gotten from here and the clothes I have gotten were nice and fit fairly well. I feel that for the monthly fee plus the extra charges, it's not worth it.

Date of experience: July 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Stefanie,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user cindyk622
Michigan
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

This order was fine but it came in so many different packages I had to keep track of what I had. I wish a list came with it. My last order before this I was very disappointed because all the sizes of shoes were way off from what I ordered. Sizes were way to. Etc o big. I was very disappointed because I cannot give them for gifts because all wrong sizes. 8 was 9

Date of experience: February 6, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Cindy,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user michellea280
Michigan
1 review
0 helpful votes
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February 11th, 2019
Verified purchase

I love the fashion, however the last two pair of boots I ordered were not typical true to size. The wide calf was great, however the size 9 was too small and tight compared to my normal and other boots and shoes.

Date of experience: February 8, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Michelle,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Thumbnail of user lilis33
California
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I was walking and my sandal almost broken my ankle and the sandal broke immediately poor quality and dangerous, I like the designs but they are poor quality they seem to break with every step I take. I wish they had a guarantee. Thank you! And I pay for years the VIP sad

Date of experience: September 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lili,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our sandals. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user michellen1266
Oregon
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I was referred to shoe dazzle by a friend who is a member. She got me a pair of boots as a birthday gift from them years ago. I ordered 8 pairs in my first order & was really excited when they arrived early. Then I opened the boxes. Most the shoes were scuffed, dented &/or smashed & none of them were true to size. I'm a size 8 & every single pair was off on size. I contacted customer service & they gave me a really hard time & ultimately canceled my VIP membership. She told me to use the same mailing label with the same tracking number in both boxes (my shipment came in 2 separate boxes) I explained to her that USPS won't accept two boxes with the same label. They each need their own. She argued with me & wouldn't give me 2 labels so now I'm concerned only one will track & I won't be refunded. The whole experience was really crummy. A huge bummer as I have wanted to join VIP for a long time & when I am finally able it was a complete flop.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Michelle,

Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our products and Member Services Team. We are also saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user janelleb89
Barbados
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

I continue to enjoy my shoedazzle purchases, the shoes are always to size and good fit. The pictures relay as true as possible to the actual purchase and never had any issues. My best shoes have been shoedazzle

Date of experience: October 3, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Janelle,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!

Best,
Cathy

Thumbnail of user erinm1141
Canada
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

If you don't remember to skip your month your account has a credit. Unfortunately none of the shoes are priced the same as your credit but rather $5 less so if you want to use your credit you need to spend more.

Date of experience: March 21, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Erin,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the VIP membership. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user lizh314
Ohio
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I've purchased 3 pairs of 3 different types of shoes and only one has been of okay quality. The other two pairs feel extremely cheap, one is even so stiff you can't bend your foot so it's been unwearable. I threw out the boxes so I haven't even attempted to return them. It's disappointing.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Liz,

We regretfully note that we have received your comments regarding the item that you've got. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

Thumbnail of user annettec370
Nebraska
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

The subscription was not what I expected. With the $39.00 monthly deduction, I thought I had at least a $39.00 credit for any purchase. That was not the case. Will next time have to read the fine print. The subscription was not beneficial to me.

Date of experience: April 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Annette,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user pamelaj28
New Jersey
1 review
1 helpful vote
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December 1st, 2016

12/1/2016 checked my account and saw a purchase of $39.95 for a pair of shoes immediately contacted my Bank reported the unauthorized purchase then I called Shoe Dazzle informed them as well telling them about the bogus purchase gave them the info they needed within 5 minutes on hold she came back informed I did not have an account with them and they canceled the order and I would have a refund in my account within 7 days. I have never purchased any shoes from them and it seems to me they dont have a very good system setup to very credit card purchases now that is scary but anyways I will do a followup on my refund in the next week to let anyone using Shoe Dazzle is good on their refund policy on stolen credit cards.

Date of experience: December 1, 2016

Thumbnail of user deashiak
Georgia
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

The Shoedazzle website is very easy to navigate. I have no problem searching, saving, or checking out. The only issue I have is that it always goes back to page one. If I'm on page 6 and I click on a specific shoe, it goes to page 1 when I go back. I haven't tried it on desktop l, but it is a constant issue on mobile.

Service
Value
Shipping
Quality

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Deashia,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

Thumbnail of user ciannah
Massachusetts
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I'd give it a 4.5 if that was an option, but it's not so 4 it is. The shoes from the site were amazing and looked better in person than I imagined. When I wear them i always get compliments on them and i never get compliments. They're that good. I only jave two critiques. I feel like they came later than estimated which doesn't really matter now, but I was disappointed. One of the shoes i got was a bit out of size. I got sandals that were extra wide because i have wide feet. It is always a problem finding shoes because my feet are wide, but these sandals were way too much. I wanted to return and replace them which is not the site's fault. If they're all sold they're sold, but I gad to resize the sandals my self by cutting up my yoga mat because there was no other way. That's just my experience, but the shoes were still cute. I also think they are a bit flat.

Date of experience: September 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Cianna,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our shipping service and products. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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