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Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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FOR THE MOST PART, THE BOOTS AND SHOES AND LOOK CHEAP. MERCHANDISE ARRIVES DAMAGED AT TIMES. THE HEELS ON BOTH MY COWBOY BOOTS HAVE COME OFF. THEY CANCELLED MY MEMBERSHIP WHEN THEY OWE ME $30.00 USA. I'M CANADIAN. TERRIBLE COMPANY... DON'T PURCHASE THERE, REGARDLESS OF PRICE. TOO EASILY CONTAMINATED BY EVIL... DET. PAPA LANG FROM THE PEEL REGIONAL POLICE.
Date of experience: December 1, 2019
I got a great deal on 8 pair of shoes but only received 2. The reason of my order has been delayed for 2 weeks with no updates around expected arrival…
Date of experience: November 2, 2022
Hello Dea,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love shoedazzle! I was able to get a ton of clothes and shoes at a low price. I've been shopping with them for 10 years. Even the customer service is great.
Date of experience: August 12, 2022
Hello Jamecia,
Thank you for your loyalty. The team here at ShoeDazzle is thrilled to hear such good feedback, and we are proud to be one of the best sources of shoes and clothes! Have a great day!
Best,
Renz
Am thorougly disappointed. I am in Canada and was charged $9 for shipping plus the cost of shoes. I had ordered US size7 but the shoe I recieved was one size too small though it is size7!
Now I am told that if I want to exchange it, I will have to mail it back at my own expense (would cost me atleast 20 bucks) plus I will be charged $9 for handling the returned item and yet another $9 for shipping the exchange item. They charged me $40 for membership too!
What a rip off! Wont recommend it to ANYONE.
Date of experience: December 8, 2010
I love shopping with shoedazzle the site helps me stay on trend with the latest styles. Shipping is quick and they often run sales that are too good to pass up.
Date of experience: March 3, 2020
Hello Ashley,
Awesome! We're happy to hear you had an easy shopping experience on our website. Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Your feedback is such an inspiration for us to always strive to provide great service for our dear members like you!
Best,
Nelle
I'm happy with the website. My only complaint would be that when I am browsing and click on a shoe and then go back. It will take me to the very begging instead of where I left off.
Date of experience: February 17, 2023
Hello Michaun,
Thank you for your honest feedback about your website experience. We value your feedback, and we'd love to help sort this out. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
Express shipping was slow paid 17 and still had to wait 5 days... love the shoe very comfortable... suggestion get the right size. I usually go a 1/2 up im my heel but these was a prefect fit
Date of experience: February 8, 2019
Hello Kimberly,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Ridiculous fit. Damaged product. This was a gift... shoe size 9. Fit is more like an 11 or 12. Box was demolished in shipping. Item looks worn. I cancelled the service
Date of experience: November 4, 2020
Hello Ian,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
It was great experience! No problem! They arrived like they were supposed to! Love the website! Just one improvement keep enough of the products In stock. Only down fall i see!
Date of experience: January 1, 2020
Hello Lashanda,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
Not one not two all 5 pairs of shoes were sized wrong, They had the right number size printed on them. But with try on it's plain to see the 9 was actually a 7 1/2. So disappointing
Date of experience: July 17, 2022
Hello Christina,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the sizes we offer. Our Member Services Team will contact you right away.
Best,
Allison
My shoes came super quick. It took less than a week. All of them are really cute and comfortable for the most part. There's only one pair out of the four I purchased that I haven't worn yet.
Date of experience: December 12, 2022
Hello Angela,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
What Company sends a Great Customer a pair of boots that are 2 LEFT feet and does nothing for the customer when they call? When my boots arrived I only tried on one boot not both, and when I realized I had 2 left feet they basically didn't care! Never will I buy anything from Shoe Dazzle! U SUCK!
Tip for consumers:
CHECK YOUR SHOES WHEN THEY ARRIVE< YOU MIGHT GET LEFT FEET LIKE I DID.
Date of experience: September 26, 2015
Every time I have an issue and try to use the chat, it disconnects. There needs to be a better way to connect. It's only been two months and I've had more issues than any other site
Date of experience: February 17, 2023
Hello Fox,
We appreciate the feedback you shared regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Some of the sandals were too narrow and I wear size 11 medium. Also 1 pair were delivered ripped before they were worn
But customer service had no issues in telling my how to return the items
Date of experience: July 14, 2022
Hello Mary,
We are so glad to know that you are satisfied with the help that was given by our Member Services Team. Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I absolutely loved the shoes so much! They were so comfy and i wore them all day without my feet hurting not even a tiny bit. Definitely will buy more!
Date of experience: November 22, 2022
Hello Kirsten,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I've been ordering from Shoe Dazzle for some time now, and I must say I absolutely love their shoes they're cute, stylish, and they fit well ( true to size) I have no complaints except the shoes they make for winter are not water proof ( ugg looking boots) other than that I'm sold!
Date of experience: November 23, 2022
Hello Sasha,
Thank you for writing a review! We value your feedback on our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
All pairs of shoes I've ordered already from Shoedazzle I am satisfied with. And I still order more when my shoe type, and the price is low, show up again!
Date of experience: June 4, 2021
Hello Kelly,
Awesome! We are thrilled that you loved our products and great prices. We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
Best,
Nelle
The boots were beautiful in design however I ordered a whole size larger than what I wear for more room, however they fit tight(or like my regular size,11 but tight)
Date of experience: November 25, 2022
Hello Euryllese,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have a very narrow foot but even what I received was just ridiculous. Not worth returning and will be trashed. Shoedazzle & just fab's quality has really gone down.
Date of experience: May 2, 2023
Hello Deborah,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
These boots are so beautiful. I was a bit worried about its grip on snow, but they surpassed my expectations. I will be rocking them over and over this winter.
Date of experience: November 5, 2020
Hello Vivian,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in service and style just for you!
Best,
Nelle
The website is very easy to use, shoes are good quality and cheap prices if you buy them on a sale. Regular price sucks. Takes like a week to deliver.
Date of experience: August 8, 2022
Hello Mabel,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Reactivated my account after at least a decade away and found the user experience to be very easy. Shoes were mediocre quality but fit the price points on the website.
Date of experience: December 11, 2022
Hello Destiny,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
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1.0 star rating 11/12/2014
I bought a pair of shoes from them about 4 months ago. When you checkout you're already signed up for the VIP membership which is $39 a month. It is an opt out choice. Though I understand that the shopper has the choice to not sign up, the way it is set up seems purposely not obvious to the user and comes off as a sneaky way to trap people. I found that I was being charged monthly and when I spoke to the ShoeDazzle rep "Madison Dazzle" who was unhelpful and rude, basically told me that it was my choice to be a VIP member and it was not her problem.
Beyond that the website does not work properly, you can't read reviews and often times links link to nothing. The one pair of shoes i purchased were cheaply made and it cost more to return them than keep them. I'm usually pretty thorough about checking shipping and return policies before purchasing but like the VIP membership, rules are hidden.
Long story short don't shop here.
Date of experience: November 12, 2014
I have given them multiple chances and every time it's a flop. Products are garbage and customer service is no help. You're better off shopping at Ardene for the same crap quality and a lower price
Date of experience: May 1, 2021
Hello Jennifer,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I read every detail of ShoeDazzle and I am fully aware of how it works. Reading these reviews it is so obvious some people did not completely read everything. They do not steal money or just take your money without your knowledge. I receive an email every month and if I don't want anything I just skip the month. It takes like 2 minutes to log in and click on Skip this Month. READ EVERYTHING PEOPLE
Date of experience: December 2, 2015
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Delores,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy