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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
558
Neutral
33
Negative
284
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,994)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user dixiea33
Florida
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

Their shoes always run small, so I got a half size up and it fit fine. The shoe was cute overall, but poorly made. Crystals falling off the second I took them out of the box

Date of experience: March 7, 2023

Thumbnail of user maryl2745
Mary L. – Shoedazzle Rep

Hello Dixie,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user corinee3
Canada
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I've been a Shoedazzle member for several years, lost access to my old account but i readily opened a new one.
It's great that i can always find beautiful, quality but also affordable shoes any time.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Corine,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Ivy

Thumbnail of user athenab2
Maryland
1 review
5 helpful votes
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November 10th, 2014

BIG TIME RIP OFF! I ordered two pairs of shoes from Shoedazzle - I really can't tell you about the quality because I never received my order. I did receive an order for someone else. I attempted to return the order but they have to send a return mail label separately. (Why is it not automatically in the box - like most companies do). It took two days to find out they could not send a label (?). Additionally, because of the aggravation, they were suppose to give me an extra 10% discount. I didn't receive that either. Once you get a rep it takes along time to get anything done - also it is hard to understand because many of the reps do not speak English clearly. Finally, I asked for my order to be cancelled and the return of the $39.95 (fee/credit?) whatever. To this point I have not received anything (except someone else's order and a lot of aggravation. But Shoedazzle has made sure to debit my account - even though they have not given me anything. To alleviate this hassle go to Payless, Rack Room, Shoe Circus anywhere - it's cheaper, better service and there are no confusing membership fees or double talk. They don't have negative star ratings but if they did it would be negative -5.

Tip for consumers:
DO NOT USE THIS SITE - Shoe Dazzle IS A RIP-OFF.

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2014

Thumbnail of user oenoneb
Canada
2 reviews
0 helpful votes
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January 8th, 2023
Verified purchase

I've ordered from shoe dazzle many times now! This time I ordered a weekender bag, it's actually beautiful and I can't wait to use it on an upcoming trip

Date of experience: January 8, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Oenone,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user paolag74
Virginia
2 reviews
0 helpful votes
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January 5th, 2023
Verified purchase

Quality, sales, overpriced products, wrong sizes, the sales are faked, and you always paid more for something that is not even worth it. Unfortunately, the company changed a lot.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Esther,

Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. We would like to discuss further our product pricing and promos. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user nikah13
Massachusetts
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Sometimes ordering clothing can be questionable. The sizes are pretty true and if not, there are free returns. That's the best part. I was very happy with my order.

Date of experience: March 21, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Nika,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchases. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Allison

Thumbnail of user yvonnem610
Nebraska
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

Purchases have been a nice experience, shipping time great...if you really want to know how the shoes fit, make sure you visit the reviews for each item before purchasing

Date of experience: August 4, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Yvonne,

We are glad to hear about your amazing feedback regarding the merchandise and our delivery! We appreciate you taking the time to share your experience with others. Have a great day!

Best,
Bonnie

Thumbnail of user sharmanb4
Indiana
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

In general, I have had nothing but satisfaction with ShoeDazzle. However, when asking about the last purchase, they were beautiful boots, but missing numerous stones. I was very disappointed.

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Sharman,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user alexiad27
Michigan
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

I love my shoes. They don't slip on the floor and they're not cheap. Does not feel like they're going to fall apart or rip. Great purchase over all. I will order from them again.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Alexia,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user rockyr
New York
1 review
0 helpful votes
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May 2nd, 2012

They were never clear about the whole monthly thing. You would think that after you sign up they'd send you an email in regards to the monthly fee only, but that's how they get you. My boyfriend and I gave them hell for charging us when I had no idea. I ordered once from the site in January and never signed on again because I'm not much of a shoe fanatic, but they continued to charge me for the month of February and March. When I called and asked why if I never received any kind of notice or bought anything, the rep said that it was stated in my order confirmation on the bottom. I got so pissed off and told her that this website is a complete scam by practically hiding it from people. And if it's something EVERYONE knew about why did they decide to take the monthly membership fee off? Because people complained the same way I did. It was completely unfair. Nevertheless I got refunded for the month of March and not February, but was given 2 credits. I don't care for it though, the site can go to hell.

Date of experience: May 2, 2012

Thumbnail of user donnar417
Pennsylvania
3 reviews
0 helpful votes
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January 7th, 2023
Verified purchase

I ordered a pair of furry boots. Received them yesterday and am in love! They are comfortable and pretty! I was wondering if shoe dazzle can provide any info to keeping them clean, white fur!

Date of experience: January 7, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Donna,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user diggsb
Missouri
2 reviews
0 helpful votes
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November 3rd, 2022
Verified purchase

I've been a Shoe Dazzle member for many years now. I have purchased some great boots and shoes and clothing from your site. Lately, I've noticed that the selection is lacking luster. It's the same styles in a variation of colors. The clothing line does not have great choices. At this point, if that is all you will carry for the plus size selection, then you may as well delete it. Your competition for plus-size clothing is definitely Shein. I have decided to cancel my membership multiple times, but I will lose my credits. I also don't understand why I am still coming out of pocket when I have credits for new shoes. I'm not finding enough selections to make purchases to use my shoe credits. If you changed buyers, they have failed you. Please get someone who is a plus size to make selections for plus-size women. We enjoy being sexy, but some of us would prefer a happy median. Right now its either look frumpy or like you are searching for a pole. Go back and look at some of the earlier days of business and compare it to what you are offering now.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Bridgette,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user angelaf1290
Georgia
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

I've been ordering shoes only from shoe dazzle for over a decade now and I haven't had not one problem with shopping, my order or delivery. My recent order of shoes experienced again was perfect.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Angela,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.  

Best,
Lia

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Angela,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.  

Best,
Lia

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Angela,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.  

Best,
Lia

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Angela,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.  

Best,
Lia

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Angela,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.  

Best,
Lia

Thumbnail of user emmah707
Canada
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Picking out a pair was super easy as there's so much to choose from. They came in just over a week which I thought to be very fast. Will definitely buy from this site again!

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Emma,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user charityt20
Georgia
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Shoe Dazzle never fails to give variety and options and great prices. They also have lovely customer service reps that are very helpful if you ever have an issue or need assistance. 5 star service.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Charity,

We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user marier927
Florida
2 reviews
0 helpful votes
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November 29th, 2022
Verified purchase

My boots were great ONCE I got them! My email keep telling me that they were delivered but I checked EVERYWHERE around my house and they were NOT there! I sent an email to Shoe Dazzle to tell them I didn't receive them. They kept telling me that they were delivered. Four days later my neighbor down the street brought me my package! I emailed Shoe Dazzle back and told them what had happened. Very frustrating! My afdress is 1009, UPS brought it to 1090.

Date of experience: November 29, 2022

Thumbnail of user jennieb4
Pennsylvania
1 review
9 helpful votes
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December 8th, 2015

This company is the worst of the worst. They didn't cancel my membership and kept charging me. Then when I called they said they would mail me a check. When I called to find out when the check was coming they said it wasn't because I declined a gift card. They are thieves and moral parasites. THEY SUCK. STAY FAR AWAY!

Date of experience: December 8, 2015

Thumbnail of user melissag1582
New Jersey
1 review
0 helpful votes
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January 5th, 2022
Verified purchase

Shoes came and did not look like the product pictured. This happened with the last 2 pairs of platform sneakers I purchase. They were misshapen and very stiff.

Date of experience: January 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Melissa,

We're sorry to hear that you're disappointed with the shoes you've got from us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user heatherb121
Massachusetts
1 review
9 helpful votes
  • Send Message
July 30th, 2016

Bought one pair of shoes from there. Mediocre quality at best. They make a big deal that you are getting them for a great price when in reality you are not because they wack you with $39.95 a few months later. So I'm paying full price for a pair of shoes I would never spend that much on. I call customer service and am told it's only a one time fee. Never planned to order from them again. I check my account last week and what do I see another VIP membership charge of 39.95. I am not a rude person but I was so irate I lost it. I told them what kind of scam are these people pulling for shoes that look good online but then when you receive them they look like a kmart special. I use Ipsy and different online membership programs and never have I had a issue. What they say they will charge you they do. I can't believe anyone would order this crap, me included. So I have paid 100 dollars for one pair of strappy plain heels my daughter liked when I could of went to Macy's and got a real name brand. Disgusted. Such a scam.

Date of experience: July 30, 2016

Thumbnail of user shwetam38
Canada
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

I have purchased 4 boots so far from Shoedazzle.

Oh boy they are all perfect and fit like gloves.

And such boots at this affordable price is unbelievable

Date of experience: January 9, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Shweta,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user melissam262
Pennsylvania
3 reviews
0 helpful votes
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June 27th, 2022
Verified purchase

I've had repeated great experiences with this website! It's easy to navigate, they have cute shoes, and they handle returns/exchanges very quickly and easily as well. Highly recommend!

Date of experience: June 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Melissa,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user lindsayf142
Texas
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

I've been shopping w/ Shoe Dazzle for years now and I absolutely love everything that I have ever purchased from them. Their clothes/shoes are well made with quality materials. And I have not had a single complaint during my experience with them. They have so many different choices and styles and they have a wide variety of sizes to accommodate most women. I ABSOLUTELY LOVE their products, from purses and jewelry to shoes and clothes!
I ALWAYS recommend Shoe Dazzle to friends and family and when people ask about my shoes or clothes I always recommend they try out Shoe Dazzle, because the prices when you're a vip member are incredibly affordable!

Ok, I'm off to shop Shoe Dazzle now!

Lindsay Forbes

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lindsay,

Thank you for the great overall feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience with us!

Best,
Mary

Thumbnail of user valerieo123
Kansas
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

I have been looking for some comfortable and yet sexy kitten heel boots, I finally found them through Shoedazzle. You all never disappoint. So excited to wear them!

Date of experience: August 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Valerie,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Allison

Thumbnail of user lindyr20
Texas
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Not sure what has occurred but both tracking numbers are showing "Exception" but no further details. I really do want my items so I can properly rate them.

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lindy,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you still haven't received your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user kristinen
California
1 review
4 helpful votes
  • Send Message
November 14th, 2014

I am not reviewing the website, but the products I received. I went to a factory sale that shoe dazzle was having near my house and didn't end up buying any "shoedazzle" brand shoes. I did buy a pair of off name running shoes which I like and a shoe dazzle purse. It has been less than two months since I bought this purse and it's almost unusable. The first thing to break was the long strap it came with, luckily there were two ways to wear it so I was still able to use it. Then, every single buckle that attaches to the purse started getting little holes where it attaches. THEN, the black plastic that covers up the open edges started peeling off. And lastly, there is a huge hunk of the material GONE off the back. I would have to be putting this purse through HELL for it to look the way it does with only normal use! So disappointed because I really liked the way the purse looked. I felt bad I didn't find any shoes that I liked at the time but I'm probably better off. There were people coming out with bags full and I'd hate to see how they all look now!

Date of experience: February 6, 2012

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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