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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
558
Neutral
33
Negative
284
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,994)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user tanishaj2
California
1 review
3 helpful votes
  • Send Message
January 16th, 2016

I place an order on Saturday January-9-2016 I paid for 2-3 days shipping & its Saturday Jan-16-2016 it's been a WEEK & I still haven't received my shoes! I will NEVER order another shoe from them EVER again. Shipping is ridiculous! Customer service Is horrible. FedEx told me shoe dazzle use the slowest shipping methed they have which is 7-14 Business days! Such a huge inconvenience Customer service never apologize or nothing. I ended telling the rep on the phone I will send the shoes back & hung the phone up.

Date of experience: January 16, 2016

Thumbnail of user kellyh476
Illinois
1 review
0 helpful votes
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December 7th, 2019
Verified purchase

Your sizing is so inconsistent and poor. I'm just trying to use my credit to be rid of you, but everything has either been too big or ridiculously small. Your company is a joke.

Date of experience: December 4, 2019

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Kelly,

We’re sorry to hear about your recent experience with Shoedazzle! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user sp393
Canada
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

I was able to get the 10$ first pair offer however ended up costing me 28$ …still a great price for the boots! But don't really know what the extra charges are all for

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Gianna,

Thanks for sending your review! Your feedback about our pricing and promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user ap399
Colorado
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

Ordered my first pair everything was fine until I wanted to exchange my shoes. Apparently there were none left in stock but I was never notified and my order was the. Jusy canceled. Had to call customer service and they couldn't tell me what happened so they just gave me store credit which I didn't want I wanted my money back and a coupon to use. When I try to go and redeem both my credit doesn't show and my coupon says I have to have a certain amount of points in order to even use it which just pissed me off more. I won't get my first pair for $10 and ill have to pay for shipping AGAIN. On top of that they should only be taking membership out the 1st through 6th of each month but they decided to suddenly take it out on the 30th of November. Im so over this company DONT DO IT especially because they won't refund you buy only give you store credit which you don't want trust me its not worth the trouble.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Ariel,

Thank you for sharing your overall experience with us! We are sorry to hear if you are unhappy with our products and services! For further assistance, our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user carmenm837
Ohio
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

I find that the half sizing tends to be a little too big sometimes. Especially with open toe options

Date of experience: June 24, 2024

Thumbnail of user evam566
North Carolina
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Always find what I want
Love the way shoes fit! My experience with customer service has been helpful when needed

Date of experience: June 24, 2024

Thumbnail of user laylam55
Washington
2 reviews
0 helpful votes
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December 11th, 2022
Verified purchase

I'm a huge fan already, even though I'm a brand new member. The only Only ONLY thing I had an issue with was the Skip This Month feature. It could not be found on mobile, and when I found it on desktop it said that the feature wasn't available anymore! It was well before the cutoff date so I couldn't understand why! I messaged Shoedazzle on Facebook though, and it was resolved immediately! Aside from all that, I love my boots and am glad I joined.

Date of experience: December 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Layla,

We are glad you are enjoying our products and service! Your feedback about the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user arnesiam
California
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

My dress was reasonably priced, I like the stretchy, comfortable feel of the material on my skin, and the shipping was fast and superb which is a PLUS for me. Is why I feel like a valued customer!

Thanks Shoedazzle.
Arnesia Murphy
Bakersfield, California

Date of experience: March 21, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Arnesia,

Glad to know that you love the items you got from us! We always want to create great products for our valued members like you! Hope to hear more from you!

Best,
Allison

Thumbnail of user mehibolu
Florida
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

Well I am very disappointed because since November I made my purchase and I still have not received my two pairs of boots! I felt cheated, I have sent many emails and you have not responded, I really did not think this would happen, I want my refund

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Mehibol,

Thank you for the feedback! We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Our Member Services Team will email you immediately.

Best,
Jane

Thumbnail of user lisam5067
Michigan
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I ordered size 9 and received a size 5.5!
This occurred around Christmas time, so
Inconvenient. A pair of fashion boots needed for
The festivities, to late!

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lisa,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user avrilg10
TT
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

I utilized my 8 credits only to know my package split in 2 which caused my shipping to be almost $200us altogether, and cost of items almost $350us. Unacceptable. If i could have returned everything, i would. Honestly my other credit from Justfab, i will utilize and deacctivate. It isnt worth it

Date of experience: March 21, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Avril,

Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user daphnek25
New Jersey
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Despite being pointy, these shoes are reasonably comfortable. The color is great and a great pop of style to my wardrobe and accessory collection. I love it!

Date of experience: February 20, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Daphne,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user jessicae988
Georgia
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

It took longer than the given delivery time. I received after I initially needed them. The sizes were off and was very uncomfortable. Sent back for refund.

Date of experience: July 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jessica,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user cynthias341
Maryland
1 review
0 helpful votes
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October 7th, 2019
Verified purchase

Rep was very helpful and courteous, I would definitely recommend my family and friends to order from shoedazzle there products are of great quality for a great price and they ship really fast.

Date of experience: October 4, 2019

Thumbnail of user nellep
Nelle P. – Shoedazzle Rep

Hello Cynthia,

Great! Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Have a wonderful day!

XO,
Nelle

Thumbnail of user damilolaa4
New Jersey
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

I have been a customer of shoeDazzle for more than 10 years, they give good deals and their Shoes are super comfortable, I love them. Thanks shoedazzle

Date of experience: November 5, 2019

Thumbnail of user yashicam
South Carolina
1 review
1 helpful vote
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May 25th, 2015

I absolutely love the fit! The feel! And look! Of these jeans on my body! I'm excited about my next purchase. Hope there not gone... #boyfriend #jeans

Date of experience: May 25, 2015

Thumbnail of user rainad12
Ireland
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

I'd found the perfect birthday shoe, paid for express 2 day shipping and didn't receive the shoes until 3 or 4 days after the scheduled delivery date.

Date of experience: July 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Raina,

Thank you for writing a review! Your feedback about the shipping is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user emilyg1105
Canada
1 review
0 helpful votes
  • Send Message
April 6th, 2023
Verified purchase

Always comes as Expected for Arrival and Proper UPDATES on Current Location as well as when it has Arrived in Local Country/City,Province,State, Etc or IF Unexpected Delays occur but DOESN'T leave you "hanging" with Zero updates!

- Shoes are always made Good, Great in accurate size and width also super cute and stylez for all

Date of experience: April 6, 2023

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Emily,

We are glad you are enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user shannonp575
Minnesota
1 review
0 helpful votes
  • Send Message
March 21st, 2023
Verified purchase

My experience with shoedazzle was excellent, shipping was free so I'm not sad about the three week wait time. My shoes are absolutely incredible, and very sexy:-)

Date of experience: March 21, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Shannon,

Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!

Best,
Allison

Thumbnail of user alexandrac84
Colorado
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

Shoes were very bad quality I ordered a 8 1/2 sandals looked like a 9 to long halls were very uncomfortable had my whole upper floor swollen it was just horrible never again

Date of experience: July 2, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Alexandra,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Shoedazzle. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user beatriceb131
Michigan
1 review
0 helpful votes
  • Send Message
June 25th, 2022
Verified purchase

These sneakers are so adorable. Neutral color to go with many outfits. I did have to exchange for the next size up. A call to customer service with Martin was easy and pleasant.

Date of experience: June 25, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Beatrice,

Thanks for the great review! We are delighted that you enjoyed our product! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user heatherl915
Canada
1 review
0 helpful votes
  • Send Message
August 8th, 2022
Verified purchase

Normally in the past iv had no problem with my purchases. The last order i made they sent me the wrong shoes... like they were not even close to being similar. Very disappointed.

Tip for consumers:
Look into the return policy for your region.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Heather,

Thank you for taking the time to leave a review. Your feedback that you receive the wrong product is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user andrinet
New York
1 review
0 helpful votes
  • Send Message
December 6th, 2022
Verified purchase

My first time ordering boots from shoe dazzle and I'll definitely order again. I got so much compliments. Boots are really cute and comfortable. Absolutely no regrets

Date of experience: December 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Andrine,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user dianeb2638
Tennessee
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

The boots were of good quality and didn't hurt my feet at all. Very stylish and unique. I've made two additional purchases since receiving my first pair.

Date of experience: February 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Diane,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user savannahg75
Ohio
1 review
0 helpful votes
  • Send Message
February 4th, 2023
Verified purchase

I ordered three pairs of shoes from ShoeDazzle and I absolutely am in love! Everything came within a week and was in great condition, including the boxes being undamaged. 10/10 would order again!

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Savannah,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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