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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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NEVER ORDER FROM HERE! I ordered a single pair of shoes that were terrible quality. They broke after 2 days. Months later I see a charge from them on my credit card. They have been secretly charging me $40 a month, which is NONREFUNDABLE. There is NO email reminder and I was NOT informed prior to signing up. This is a scam and a shady business policy. When I called to cancel, the representative did not speak English, and come to find out, I was charged AGAIN! Oh, but if you can remember EVERY SINGLE MONTH during a 5-day time span to log on and skip the payment, then they won't charge you. I'm taking this up with my credit card disputes at this point.
Tip for consumers:
STAY AWAY!
Date of experience: September 7, 2014
I bought 4 items and 2 had manufacturers damage. I am so disappointed because I really loved how they fit. Shoedazzle needs to package items with rhinestones better.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
I loved, loved the shores, but they were much higher than I imagined, shoe dazzle would not llet me return them so I have a gorgeous pair of shoes in my closet that will never be wor
Date of experience: June 19, 2022
Hi Gayle,
Thank you for writing a review about the items that you received! Your feedback will help us know what we can do better A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
This is my 3rd month receiving merchandise from the company and so far I have been nothing but smiles with everything that I picked! Not to mention all the compliments!
Date of experience: February 8, 2019
Hello Amber,
Thanks a lot for the shout out! Shoedazzle promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
A lot of people complain about how the website automatically signed them up for the VIP membership. That is a lie, when ordering a pair you have to pay attention because it does have the box checked for the VIP membership showing that you get the bonus discount on your first pair. All you have to do is uncheck the box saying you don't want the VIP membership. It is NOT hard to pay attention, customers should be paying close attention anyways when purchasing ANYTHING on-line. I have ordered shoes from Shoedazzle and although I wish there was better package tracking, I am overall satisfied with my purchases.
Date of experience: December 12, 2013
I saw these & missed out the first go round. I was hoping they would come back in stock. I was so happy they did. I purchased the black and the beige pair. They are very comfortable and summer ready!
Date of experience: April 8, 2024
Hello Cassandra,
We're glad you enjoy our unique styles and selections! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Sandal was gorgeous as advertised, BUT it wasn't true to its size. I've only ever order shoes in one size with shoe dazzle and have never had this issue before. I wasn't able to wear them
Date of experience: August 8, 2022
Hello Jocelynn,
Thank you for taking the time to leave a review. Your feedback about our sizing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I have 2 pieces from here. One heels the other heed long thigh high boots. They do not go around my whole leg...it's sad... I guess they weren't called.
Date of experience: April 4, 2023
Hello Monique,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I am very satisfied with the items I've ordered thru Shoe Dazzle, my only issue is that they pay attention to the mail address, I want all of my items
Mailed to my Home address which is 19 Market Street Apt 404 Paterson, NJ *******. Other than this, I am a stratified customer.
Date of experience: July 15, 2022
Hello Glenis,
Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Awesome-ness! The delivery took about as long as it said and I expected. The product showed up in good condition. I'm a very happy customer. Thank you so mich
Date of experience: March 20, 2023
Hello Jessica,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and our services. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Allison
Ordered high knee boots and high heel shoes. Amazing material, super comfortable. The shoed run a bit small so I had to exchange them for a half size bigger.
Date of experience: December 7, 2022
Hello Denny,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The website is so bad! There's not even a place to write complaints or anyone to assist. I tried the chat feature but it never connected. I need my shoe or atleast refund my money please!
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Kiruthiga,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I am completely satisfy always shopping with shoedazzle rather it's shoes or dresses everything is very good quality and superb design I just love to do shopping with them.
Date of experience: March 1, 2020
Hello Arooba,
Wow! We're in deep joy knowing that our value members like you are extremely satisfied with our products and services! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Thank you for doing business with Shoedazzle! Have a great day!
Best,
Nelle
Seriously, it doesn't get any worse than this. I cancelled an order 1 hour after it was placed. Through their chat ''customer service'' Van the person I was typing with confirmed order cancelled. 2 days later I receive an email saying my order shipped.
Contacted again, now a Julie said oh were so sorry for the mistake please just return the merchandise and you'll get a refund. There's nothing we can do now. 3 weeks later the merchandise is returned, i recontact to find out about the refund that was returned 3 days prior. They NEED ANOTHER 5 BUSINESS DAYS TO PROCESS THE RETURN!
The worst part... I finally received my ''refund'' they refunded me 10.35$ ON A 36.75$ ORDER! Charged me 6.95$ restocking fee for all three items and refunded only 30%
What a joke! And there's no customer service when you contact them. Just constant brushing off. Had to open ''chat'' 4 times to not even receive a FULL REFUND ON THEIR MISTAKE!
WORST COMPANY IN THE WORLD!
Date of experience: December 28, 2017
Hello Kerrie,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
This site seemed to be a joke the second I opened it. BUT THE DISCOUNTS ARE REAL! The shoes we also beautiful and were the actual shoes from the website. Obviously, I have trust issues; shoedazzle means exactly what they offer.
Date of experience: January 9, 2023
Hello Nandy,
We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Ordering online easy & fun to *******@Shoe Dazzle and all my shoes ordered over exceeded my expectations with comfort & quality!
Definitely going to remain a loyal, satisfied customer!
Date of experience: June 4, 2021
Hello Deidra,
We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day.
Best,
Nelle
It is easy to shop on the site and they have lots of pretty styles. The quality is good and you will enjoy your purchases. I recommend their products.
Date of experience: January 7, 2023
Hello Cherry,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Excellent quality and shipping time for VIP membership I would recommend only if you are constantly needing new shoes otherwise you end up paying 39.95 for not buying shoes.
Date of experience: March 12, 2019
Hello Alej,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
I love shoedazzle I been buying from them since 2018 and I never been disappointed, good quality, good price, great customer service. Also the shipping is fast!
Date of experience: April 6, 2024
Hello Heidy,
Great feedback! We are glad to hear about your amazing feedback regarding our merchandise, pricing, delivery, and your experience with our Member Services Team! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
The quality, the delivery time frame, the price. Buying shoes just became
So much easier. Shoe Dazzle is my favorite online site to order the latest and hottest styles.
Date of experience: May 30, 2019
Hello Darcy,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
They charged my account 2 times and didn't notify me. I cancelled my account and now 90 dollars are gone because shoedazzle apparently doesn't do refunds either. Shameful company.
Date of experience: January 1, 2020
Hello Bailey,
Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Every experience I have had has been met with people who are ready willing and able to assist to ensure that I am satisfied and it's very much appreciated!
Date of experience: May 1, 2023
Hello La'Quinta,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Shoedazzle has been coming through for me for YEARS now. I love that I always have credits when I am planning to go somewhere maybe a week or two before and it always gets her on time OR even EARLIER. I have shared my experience with so much others and shop so much I'm now and Onyx member.
Date of experience: April 14, 2021
Hello Armani,
Awesome! We are thrilled that you loved our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
Best,
Nelle
Love the boots came sooner than expected. The faux black suede rubbed on clothes but easily washed off. Ordered two other boots again. Especially warm during the cold weather
Date of experience: January 5, 2023
Hello Yvonne,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I enjoy the variety of items and products you can purchase. The values are quite good. Delivery is timely. Everything I have ordered has arrived just as I expected.
Date of experience: September 29, 2022
Hello Erica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Shamara,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth