• Bookmark

    Shoedazzle

Shoedazzle

Write a Review

Overview

Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
557
Neutral
33
Negative
283
View ratings trends
168
See all photos
How would you rate Shoedazzle?

Reviews (7,992)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user biancab2
Massachusetts
1 review
4 helpful votes
  • Send Message
November 3rd, 2014

Initially I thought it would be worth my while to open a shoedazzle account. I was wrong. The quality of product is not what I expected and when I went to cancel my "VIP" account, I was given an EXTREMELY hard time. I called to cancel my account on October 6,2014. I was refunded a monthly member charge and my account was canceled-or so I thought. Just to be safe, I attempted to log into my shoedazzle account to double check. (This was at the end of October, almost three weeks later) Not only was it still up and active, but, I had not yet skipped the month, and had I not caught this, I would've been charged another "member fee" for an account that I was told had been canceled. If you can afford to be robbed blind every month and have money to blow on sub-par shoes and cheaply made handbags, go for it.

Tip for consumers:
The call center has to be located outside the country, because all of the reps I have dealt with have trouble with the English language. I'm not being sarcastic, I mean literally.

Service
Value
Shipping
Returns
Quality

Date of experience: November 3, 2014

Thumbnail of user tiffanyy47
Florida
1 review
1 helpful vote
  • Send Message
August 4th, 2020
Verified purchase

I got the vip special and bought about 5 pairs of shoes. I wore one pair twice and noticed the bottom starting to separate from the shoes. These are one of my favs and it sucks the quality is so poor.don't think I want to continue to pay vip for shoes I more can't wear more then 2x.

Date of experience: July 5, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Tiffany,

Thank you for sharing your feedback regarding the quality of the shoes you've ordered. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user nichellec6
Nevada
2 reviews
1 helpful vote
  • Send Message
July 15th, 2022
Verified purchase

I called in because my husband had created a account and I didn't know that so I created one as well! When I found out I quickly called in to fix it! I've been with shoe fab for years so I NEVER had a representative speak to ME the way the one from shoe dazzle did! He REALLY is the reason I cancelled! I won't order another pair from them ever! You shouldn't have people trying to accuse you of malipulive behavior, when I called in and explained that it was a error in the first place! I spend alot of money on shoes! I won't be with shoe dazzle! They employ rude rep's!

Date of experience: July 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nichelle,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about your ShoeDazzle account is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user kimberlyh539
Florida
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

I ordered one pair of shoes the heels are not sturdy, I purchased another pair and my order was canceled. I asked if I could use another card and the lady canceled my order I waited on shoes that never came and I wasnt told my order had canceled until I called.

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Kimberly,

We are sorry to hear about the negative experience you had with your shoes and with our customer service. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.

Best,
Chad

Thumbnail of user lorenaj16
New Jersey
1 review
0 helpful votes
  • Send Message
November 2nd, 2020
Verified purchase

I had taled to customer service a couple months ago, to cancel my membership, and months later they activated it again, and got my card charged again, i tried calling or using the chat to get ahold of customer service, and it will not let me get ahold of customer service. So now i have to go to skip the month every month. It's annoying.

Date of experience: November 2, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Lorena,

We sincerely appreciate the feedback you shared! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user reynay
Texas
1 review
13 helpful votes
  • Send Message
September 22nd, 2015

My account was accessed by someone, who clearly gave them a different name, not my name, a different one, they canceled my account and now I have been waiting 10 days as of today, for someone to $#*!ing tell me, how it is that this could have happened. I work at customer service, for a different company, but I'm pretty sure all customer service policy is the same: customer VERIFICATION! If someone did call, with a different name, why the hell would you give them access to my account, much less permission to cancel it. Never would have known, if it weren't for the email that was sent to me. When I had this, it was a great deal, but now your puttin my credit and my identity at risk here! This is totally unacceptable! And if they don't tell me how it is that this happened, I'm going to get a lawyer involved, there is no reason for me to have to wait for a supervisor to get involved, it's just not!

Date of experience: September 22, 2015

Thumbnail of user sandrac3016
Jamaica
2 reviews
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

They shoes were a great fit and comfortable. I will definitely recommend ShoeDazzle. Excellent brand. I always look out for the sales.

Date of experience: February 1, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Sandra,

We're glad you’re enjoying our promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user kamilahn
North Carolina
1 review
0 helpful votes
  • Send Message
October 1st, 2020
Verified purchase

My most recent order took over a Month to be delivered to me. I called customer service Only to discover that my order had not shipped after 1week from my order date; Upon the call I still haven't received my order so, I called for a 2nd time only to find out that my order had a shipping delay. So, after about a month I finally received my package.

Date of experience: October 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Kamilah,

We sincerely appreciate the feedback you shared regarding our shipping! We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Nelle

Thumbnail of user brittanys388
Texas
1 review
0 helpful votes
  • Send Message
June 28th, 2021

I ordered a pair of shoes on the 9th, it is now 20 days later and item still hasn't moved and the customer service agents all have the same thing to say: we can reship but no guarantee it will get to you. Never using this bullcrap site again. First order was 2 sizes too big, second order never got to me. DO NOT I repeat DO NOT USE THIS SITE. They will scam you and then beg you to keep your membership. Cancelled and boycotting this stupid site.

Tip for consumers:
Just don't. It's not worth it at all. Quality sucks, service sucks, and takes FOREVER to cancel and get a refund.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality

Date of experience: June 28, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Brittany,

Thank you for sharing your overall shopping experience with Shoedazzle! We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user rochelleb112
Texas
3 reviews
0 helpful votes
  • Send Message
June 16th, 2022
Verified purchase

Second month I could not log into my account. So shoe dazzle placed an order for me of shoes I would have never picked myself! They billed me PayPal account. When I refuted it they claimed it was not an order for they sent me the shipping notice for but it was or canceling my account or the same amount. I was to I ha to pay it an would not be redounded. Three days later I was offered the same shoes or half off.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Rochelle,

Thank you for writing a review! Your feedback about our charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user mrsdeeh
North Carolina
1 review
0 helpful votes
  • Send Message
May 23rd, 2019
Verified purchase

I purchased a shoe about 3 months ago and it was too big! I was going to send it back but it was just too cute. On May 9th I noticed that the restocked the shoe! I was excited until I tried to exchange online and thru wouldn't allow it! I ended up calling and the were so nice to take it back I was beyond happy! Im waiting on it to get to Mr now and I have the perfect outfit for it! Love love love! Thanks shoedazzle!

Date of experience: May 21, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Mrs. Dee,

Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Shoedazzle. Happy shopping!

XO,
Ivy

Thumbnail of user latashal6
Wisconsin
1 review
0 helpful votes
  • Send Message
March 31st, 2020
Verified purchase

Took way to long to deliver l couldn't track my shoes l ordered l pair then 6 more and the order with the most shoes came before the boots and when I received the shoes they fit really small so I gave them away the boots are way to big I look like a clown and they just sitting in the closet

Date of experience: March 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Latasha,

Thank you for bringing this concern to our attention! We're sorry to hear that you haven't received your order on time and if you ran into some sizing issues! We value your feedback and we'd like to make it up to you. Our Member Services team will be contacting you shortly to assist you further.

Best,
Nelle

Thumbnail of user ernestar
Michigan
2 reviews
0 helpful votes
  • Send Message
January 29th, 2022
Verified purchase

The boots sale was incredible, I love everything that I have ordered and the compliments on each boot, and I have big feet (size 10), the comfort, fast delivery, the prices keeps me from not leaving Shoedazzle.

Tip for consumers:
Do join the VIP, because you have better deals on merchandise and if you don't want to order anything just call Shoedazzle and tell them to skip a month and then buy some merchandise later, but if you don't call by the first of the month, you can get charged $39.99. So make sure you call them.

Products used:
Boots

Date of experience: January 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Ernesta,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user delanal6
Kansas
1 review
0 helpful votes
  • Send Message
July 14th, 2022
Verified purchase

If I don't remember to skip the month I'm out of $40 for that month. If I try to cancel I lose the credits I have. I have to spend the credits I have which I always end up having to pay more money when I do order something. I like most of the stuff but I wish I wouldn't have subscribed

Date of experience: July 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Delana,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user cassandral11
Oklahoma
1 review
8 helpful votes
  • Send Message
September 13th, 2015

I called customer support to cancel my vip membership because they charged my account when I skipped the month. The next mont I checked it and the skip the month wasn't available to me. So I called and they went on to tell me that I can skip the month instead of canceling my membership. They didn't do anything about my lost month.

Date of experience: September 13, 2015

Thumbnail of user debras1427
Canada
3 reviews
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase
• Updated review

I bought the athletic sneakers in hot pink and love them! They fit perfectly and provide just the right amount of support.

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Debra,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Very disappointed.
December 8th, 2022
Verified purchase
• Previous review

First of all, I ordered from Shoedazzle and the boots are from JustFab. These boots are not at all what I thought they would be. They appeared to be lined with the fur, but it's only around the top of the boot, not into the foot. The ankle is too tight to even get my feet into the boot.

Date of experience: December 8, 2022

Thumbnail of user hamiltonh25
Michigan
1 review
0 helpful votes
  • Send Message
November 2nd, 2022
Verified purchase

I have called customer support 6 times! Called On October 29th was told to call in Monday to get a refund of shipping cost and a reshipment. Called on Monday said no you have to call on November 2 if you don't receive it to get a reshipment! Called today as I was told and was told no reshipment and you have to wait 15 days to before a reshipment can be sent. Called FedEx. FedEx said its been 5 days and a claim needs to be opened. I told her Shoedazzle is refusing to send a reshipment because FedEx has the package.

Service
Shipping
Returns

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nakiya,

Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user marielam48
Mexico
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

Y made an exchange for the same item in other size. One month later I'm still waiting for my item to ship

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Mariela,

Thanks for sending your review! Your feedback about returns and exchanges is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user lizp607
Arizona
1 review
0 helpful votes
  • Send Message
April 13th, 2024
Verified purchase

Buying from Shoedazzle has been a great experience, the shoes I have bought are true to the # and the fit. Thanks!

Date of experience: April 3, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Liz,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user melissaf1204
New York
1 review
0 helpful votes
  • Send Message
August 11th, 2022
Verified purchase

Package was ordered July 3. I called it was never delivered. Last week Laser ship sent an email as did Shoe Dazzle that it was delivered. I call BULL$#*!. Now Laser ship says during their investigation they couldn't find where or if it was delivered. Show Dazzle tells me to piss off too bad. Laser ship tells me to call Show Dazzle. Just BULL$#*!

Date of experience: August 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Melissa,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user alexb390
Arizona
1 review
4 helpful votes
  • Send Message
September 13th, 2018

I would give 0 stars if I could. They say "you can cancel at anytime" which is complete bullsh*t because when you call the number to cancel they give you the run around on an automated voice system. The only way to cancel is if you have your membership number which is NO WHERE to be found on the online portal or past orders. I finally just cancelled my card that it was on thinking that would stop the payments to these scumbags. NOPE! They are linked up with visa and MasterCard where even if you get a new account or card number they can still charge the account on a "subscription based" charge. So that was a nice surprise to find yet ANOTHER charge this month from them. Finally had to contact my bank and tell them to block charges from the vendor from here on out and the rep knew EXACTLY what company I was talking about before I even told him! I PRAY this is the end of this nightmare.

Date of experience: September 11, 2018

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Alex,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user anng1083
New York
1 review
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase

Good but will not keep the subscription. I plan to cancel.

Date of experience: July 25, 2024

Thumbnail of user feliciaj159
Oklahoma
1 review
0 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

My boots arrived about a week after purchase. The packing was very convenient, I wrapped the entire box for my own Christmas surprise lol. I love my boxes the boots came in. This was a great experience and I will be purchasing more items from Shoedazzle…I LOVE IT HERE

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Felicia,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Thumbnail of user jennc409
California
1 review
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

Great, fast returning. Will definitely order from here again.

Date of experience: June 11, 2024

Thumbnail of user beckyk290
Washington
1 review
0 helpful votes
  • Send Message
January 4th, 2022
Verified purchase

The shoes I ordered are size 8n half which is what I wear but these shoes are like a size 12 can't wear them you make it impossible to return them if u don't have a computer and printer so now im stuck with these shoes that I can't wear

Date of experience: January 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Becky,

We appreciate your feedback on how your purchase fits you! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Shoedazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Shoedazzle?