Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Terrible. Customer service rep said she was going to get me a credit back and also discount my next purchase 50% off. I have yet to receive anything telling g me I could use it for the discount.
Date of experience: September 18, 2022
I put in MY size, shoe type, color, heel height, and found the shoe, the EXACT shoe I've been looking for, to be told 'not available in this size.' What's the point of having a 'filter' feature if it doesn't work? I was looking for this shoe for WEEKS, and thought I got lucky when it came up in the filter results. Removed from my favorites and unsubscribed, I can't deal with a company who can't even run their website.
Date of experience: November 15, 2015
I always love the shoes I get from shoedazzle! There have been maybe 2 pairs that didn't live up to my expectations in the past 2 years that I've been a shoedazzle subscriber. And let me tell you all, I'VE BOUGHT A LOT OF SHOES! That being said, if I got 2 so-so pairs out of probably 30 or more pairs, I'm a happy gal! Love the boxes and packaging, really cute and classy. Makes me feel like WOW. There's just something about shoes that really put an outfit together, and shoedazzle, you deliver! Speaking of delivery, sometimes the shipments take longer than expected, especially when you buy a bunch at once and literally one pair is shipped separately and that one pair takes forever to get here. But in general- most orders- arrive in a timely manner! Also love the option to skip a month, it makes it easy to manage finances if im in a squeeze at the start of a month or have a project going on. Thanks shoedazzle for making my feet pretty on every occasion. Your loyal and happy customer. Grace
Date of experience: December 6, 2022
Hello Grace,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Do NOT fall for the VIP membership if you are only planning on buying one or two pairs of shoes, because $50 was withdrawn and I NEVER got it back! I called and texted the customer service number, and they never answered.
Date of experience: December 15, 2022
Hello Katherine,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
The shoes were exactly the sizes, and they are comfortable to wear
It was delivered within the time frame stipulated on the website
Thank you
Date of experience: April 4, 2024
Hello Elizabeth,
We're glad you’re enjoying our products! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Site is very user friendly but am not Able to get my size for items I wish to purchase at times.
Need to add more colors in jeans pants. I love the jeans and they fit well and last a long time
Date of experience: September 19, 2022
Hello Leketa,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I was thinkin about tryin shoe dazzle out by orderin my first pair of shoes, but after the terrible reviews i think i will pass, thanks but no thanks, wht ever the problem r you may need to fixs it... bad business
Date of experience: September 26, 2016
I've been waiting for over a month and still have not received my package and instead of applying customer satisfaction, they kept saying I had to contact the post office when it's THEIR RESPONSIBILITY TO BRING IT TO MY DOOR! WORST SERVICE IVE HAD IN YEARS.
Date of experience: December 9, 2022
Hello Jessica,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
This was my 1st experience ordering shoes online and I must say… I LOVE THEM! They are PERFECT! Size fits perfect, the color is great as in the picture (brown) and the price was affordable! Thank you and I'll be ordering more as well. I'll post picture when I step out in them!
Date of experience: December 6, 2022
Hello Angela,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I had some VIP credits in my account, so i used one for a pair of white cowboy boots, which i absolutely love, it was very easy to place my order
Date of experience: April 4, 2024
Hello Debra,
We're glad you’re enjoying our products and VIP credit usage! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Rip offs messed up my bank account said they give my refunds today still waiting caught customer service in lies 9n phone with me I recorded her so 10 dollar boots I ended paying 60 something credits of the 39.95 a lie tried to use they charged my account again now as of today I'm overdrawn again said they send me confirming emails of my refunds I would get back today nothing my boots I wore twice both zippers broke already and believe me my legs are so skinny they didn't do it false advertisements and they lie lie I'll come back let you know if I've ever did receive my refunds this place is b's my name April Adcox
Date of experience: December 3, 2017
Hello April,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,
Sherry
I have been with shoe dazzle for 3 years now and everytime i need assistance with any of my orders or questions they absolutely go the extra mile to help me and are super flexible and understanding.
Date of experience: December 8, 2018
Hello Damaris,
Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.
XO,
Ivy
Im a size 9 wide in all boots ..heels..and sandals this site has tons to choose from and i was iffy on if they would fit..im in love with them and get complimented on them quite often.
Date of experience: October 1, 2018
Hello Clara,
Thank you for the kind words that you've said about Shoedazzle! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,
Ivy
I would like a refund I ordered maybe six months ago or four either way I didn't receive anything and there is no customer service number to be able to resolve this matter. Don't trust this website.
Date of experience: January 19, 2022
Hello Shanya,
We're sorry to hear that you have not receive your order and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you right away
Best,
Mary
Even though I had to do an exchange in my second order of shoes…the customer rep was very nice and helpful and it didn't take long for them to send out the right size for me
Date of experience: December 10, 2022
Hello Leanna,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I bought some gold sandals with a snake accent.
As a reptile enthusiast, these were perfect for me!
I recently wore them to a cousin's outdoor wedding and got lots of compliments.
Date of experience: September 19, 2022
Hello Sharon,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
It's always easy to shop on Shoe Dazzle. There are so much selections I like, it's hard deciding what I should get. But whatever I end up choosing gets delivered pretty quickly.
Date of experience: June 17, 2022
Hello Verrell,
We couldn't be any happier with this great feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a wonderful day!
Best,
Allison
I placed an order around mid October. I had to exchange 3 of the 4 items for a larger size. It is November 6th and I still haven't received my new items.
Date of experience: November 6, 2022
Hello Lynell,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your exchange. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Took no time getting to my door. Comfortable high heel Holiday red shoes. Can't wait to wear them tomorrow at Thanksgiving dinner. Plus I will wear them again on Christmas for sure.
Date of experience: November 23, 2022
My orders with shoedazzle are generally easy i think I've only had one issue in the 7 years I've been a member. There great with customer service and selections are always amazing.
Date of experience: June 19, 2022
Hi Joneshia,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Loves you dazzle prices are great as a VIP member I get so many shoes for size great prices and they all fit so well. Plus receiving my package is very quick
Date of experience: August 9, 2022
Hello Sarah,
Thank you for the great feedback on our products! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at an affordable price!
Best,
Mary
Shoes are over priced for a product that does not match in quality. It is very unprofessional to try to keep customers within a business when you have requested to cancel services
Date of experience: June 6, 2021
Hello Kayla,
Thank you for sharing your overall feedback regarding the experience you have encountered with Shoedazzle. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Everything fits perfectly, good quality and is delivered in a timely manner. I recommend it to all my friends. I could not be happier. In me they have a customer for life!
Date of experience: June 16, 2022
Hello Leida,
Thank you very much for spreading the good news about Shoedazzle! We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I have never had an issue with any products. I have purchased many pairs of shoes, jewelry and clothing and everything is excellent quality! 10/10
Date of experience: April 1, 2024
Hello Danielle,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Everything was great no complaints I was a shoedazzle warehouse associate once so I no exactly what it takes to get the customer there product and on time.
Tip for consumers:
Go for it.
Products used:
All
Date of experience: November 23, 2022
Hi Chandla,
We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Astra,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad