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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
557
Neutral
33
Negative
283
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,992)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user kimberlyj1194
South Carolina
1 review
0 helpful votes
  • Send Message
January 8th, 2023
Verified purchase

I ordered a pair of boots for my Mother's funeral. They arrived timely and were beautiful and comfy.

Date of experience: January 8, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Kimberly,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Mary

Thumbnail of user melidag1
New Jersey
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

Didn't expect to have my packages so quick and love everything. It exactly how it was described online.

Date of experience: April 5, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Melida,

It’s great to read your feedback about the delivery and the merchandise. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!

Best,
Bonnie

Thumbnail of user keop2
Nevada
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Shoedazzle was very helpful when I needed to do
An exchange. The new boots came quickly and the boots were made well from quality material.
I will order from them again. Their VIP program is great.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Keo,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user jessicah2134
Canada
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Been a customer for over 5 years and love the amazing quality of the shoes. Always fit well (mostly) And in case it does not fit it is easy to return. I recommend highly this store.

Date of experience: November 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Jessica,

Thank you for the amazing feedback! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!

Best,
Kim

Thumbnail of user blessyp
Canada
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I checked in with the tracking of delivery and it says delivered but i was home all day and i haven't received it yet. Please let me know what's wrong or refund my money. Thank you

Date of experience: November 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Blessy,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user viviand149
California
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Easy to order & received in a timely manner...and to boot, (that's what they are) they're absolutely beautiful!

Date of experience: February 17, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Vivian,

We appreciate you sharing your amazing feedback about your order experience and our delivery. This means a lot to us, and we'll be sure to keep the ball rolling! Enjoy your day!

Best,
Bonnie

Thumbnail of user kariz17
Georgia
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I am very satisfied with the purchase I recently made… Excellent price, good quality and super fast shipping

Date of experience: February 16, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Kari,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user ericat3
Indiana
1 review
10 helpful votes
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January 20th, 2015

HORRIBLE AVOID them!
I was charged $39.95 even though I opted to "Skip the month". My bank account was reimbursed 1/13/15. BUT it was taken out immediately after for $39.95. An employee Janelle "Dazzle" laughed when I told her this and said it was impossible and that I didn't know how to read my bank statements. I WORK AT MY BANK.

Tip for consumers:
Go to justfab.com

Service
Value
Shipping
Returns
Quality

Date of experience: January 20, 2015

Thumbnail of user areniag
New Jersey
1 review
5 helpful votes
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January 30th, 2017

I have used their site for several months now and have not had any problems until today. I was skipping the months I didn't want and decided to get charged the 39.95 dollar member credit this month. I waited for a buy one get one sale because that's the only time I buy from them. One recently came up and I bought two shoes and double checked the order page for any unwanted magazine subscriptions and made sure my member credit would apply. (which it said it did) Little did I know that YOU CANNOT use member credit any way you want! (even though it's YOUR money!) I checked my bank account and I had been charged another 39.95. When I contacted them as to why, they said that member credit is not available for this promotion so I paid full price for the other shoe... I'm sorry but it was MY money that I paid to be a "VIP" member of this site and I can't use it however I want!? And now I have to wait for my shoes and send them back to get a refund. So, basically if I had just skipped the month and then paid when I saw the sale I would have been able to get it?... Does that make sense to anyone? Way to trick your "VIP" customers into having to spend more money. If you do buy from them triple check every freaking little thing. Or they'll take your money.

Date of experience: January 30, 2017

Thumbnail of user deborahh105
Massachusetts
1 review
3 helpful votes
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August 12th, 2017

I AM VERY DIS- APPOINTED MY SNEAKERS CAME WITH DAMAGED LACES... BUT YOUR COMPANY WANTS ME TO RUN AROUND TO GET A RETURN LABEL INSTEAD OF SENDING ME ONE IN THE MAIL. I DON'T THINK I WILL BE ORDERING ANYMORE SHOES FROM YOUR COMPANY

Date of experience: August 10, 2017

Thumbnail of user samarb
Samar B. – Shoedazzle Rep

Hello Deborah,

We’re sorry to hear about your recent experience with ShoeDazzle and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,

Samar

Thumbnail of user asdfa23
Canada
1 review
4 helpful votes
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August 20th, 2017

It's a scam designed to lure you into subscribing and paying monthly. The company isn't about creating shoes with style and comfort. They're about getting subscribers in order to generate revenue.

Date of experience: August 17, 2017

Thumbnail of user samarb
Samar B. – Shoedazzle Rep

Hello Asdf a.,

We’re sorry to hear about your recent experience with ShoeDazzle and we would love the opportunity to make it up to you. A member of member service will contact you shortly.

Best,

Samar

Thumbnail of user fatimab68
Texas
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

ShoeDazzle always have the latest styles at competitive prices. My packages always come on the expected date. I've never had to return a shipment. Nor have I ever call customer service.

Date of experience: June 24, 2022

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Fatima,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user delorisj1
Pennsylvania
1 review
1 helpful vote
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December 9th, 2016

The cheap prices are not worth the headache I ordered 2 shoes and 2 sweaters it took 7 days to ship. Then I became a v. i. p member without knowing I would get charged every month don't trust them

Date of experience: December 9, 2016

Thumbnail of user shonas3
Michigan
1 review
0 helpful votes
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May 11th, 2018
Verified purchase

So far for the most part I have been very satisfied with my selections. I have had to order bigger sizes as your statements "true to size" is not always accurate.

Date of experience: May 9, 2018

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Shona,

It’s great to read your feedback about Shoedazzle and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!

XO,
Ivy

Thumbnail of user jenniferp2543
New Jersey
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

I love everything about this company. Fast delivery, I'm loving my boots keep up the good work! I'm telling my friends and loved ones and I'll be back shopping some more..

Date of experience: November 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jennifer,

Thank you very much for spreading the good news about ShoeDazzle! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!

Best,
Renz

Thumbnail of user jynariw
South Carolina
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

It was only 3 weeks after I began down on my luck and I ordered my shoes from shoe dazzle they picked up my spirits by just doing something for yourself.

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Joe,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Thumbnail of user danielad12
New York
1 review
4 helpful votes
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October 17th, 2016

Just speaking about my personal experience, their shoes are cheaply priced for a reason- they are also cheaply made. I ordered 5 shoes and sent ALL 5 back. Also, they only go through the post office which is inconvenient being that the post office closes early every day and is not open at Sundays. One thing they failed to mention is they don't return your money until they receive their shoes back even after getting a confirmation e-mail from the post office that the shoes are on their way. After paying $156.00 for those terrible shoes they take out $5.00 per SHOE for a "restocking" fee WHICH MEANS $25.00 WERE TAKEN OUT OF MY MONEY FOR SHOES I DID NOT WANT IN THE END. That is a policy that was not told me over the phone when I called to return my entire order.

BEFORE SHOPPING THERE MAKE SURE YOU KNOW THEIR ENTIRE RETURN POLICY

Date of experience: October 17, 2016

Thumbnail of user cynthiaa1823
Canada
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Loved my order and intend to shop another for my daughter

Date of experience: June 5, 2024

Thumbnail of user annetteo114
New York
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Beautiful...fits comfy...Great style design...LUV it..

Date of experience: June 7, 2024

Thumbnail of user indianab9
New York
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

The black shoes fit small even though it's 9 and I'm usually a size 8.5. Both shoes ordered were size 9

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 8, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Indiana,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user ammarahr
Texas
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Ok so I don't normally shop online cuz it's annoying especially for shoes. I always manage to get the wrong size or like the shoes look so different from the ones in the picture, also a cheap quality(cough* cough* shein). BUT FEAR NOT cuz I swear to you Shoedazzle is actually good. I did only order one pair (these amazing high heeled black boots with a gold chain down the side for Halloween) but they were honestly so good. The quality matched the price which by the way since it was my first purchase it was like only 18$. I know the price rises after that like 30-40$ I think, but if you compare it to boots u might buy somewhere else for more money or some shady website for less and a cheaper quality, shoe dazzle is a way better option. I HIGHLY RECCOMEND!

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Ammarah,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Thumbnail of user shannons1289
Georgia
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I love shoe dazzle I find the most beautiful things for a low cost with VIP I waited a while to build and when I did shop I had 5 pair of shoes and vest with everything and my discount I paid less than $4 my goodness you can't find that nowhere else thank you shoe dazzle for looking out for this low income Veteran

Tip for consumers:
Vip wait awhile and shop during deal time

Products used:
Shoes and vest

Service
Value
Shipping
Returns
Quality

Date of experience: November 2, 2022

Thumbnail of user deanr161
Dean R. – Shoedazzle Rep

Hello Shannon,

We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user cantstandb
Virginia
2 reviews
1 helpful vote
  • Send Message
December 7th, 2016

Was just on the phone with an Ira, she totally just hung up on me. I called because they gave me a credit of 5 dollars for causing an inconvenience in the delay of an order. But because they are running a promotion on hangbags I cannot use the credit. How does someone give you a credit for inconveniencing you but tell you how and when to use it. So confused, canceling my accounts with them as soon as I can. No reason to keep them if even their customer service SUCKS and there are shoe venders literally everywhere. You can get a good deal and good customer service somewhere else!

Date of experience: December 7, 2016

Thumbnail of user belindah246
North Carolina
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

My experience with buying from Shoe Dazzle has been great. The quality, price and fit has always been perfect

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Belinda,

We're glad you’re enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user kathleenw193
Louisiana
1 review
0 helpful votes
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April 7th, 2024
Verified purchase
• Updated review

I always order from Shoe Dazzle because I love the changing selections. The return and exchange for this order was very easy.

Date of experience: April 7, 2024

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Kathleen,

Awesome! We are glad to hear about your amazing feedback regarding our merchandise selections and return process! We appreciate you taking the time to share your experience with others. Have a great day!

Best,
Bonnie

Great
July 1st, 2019
Verified purchase
• Previous review

I love ordering from shoe dazzle. I have only returned one pair of shoes because of sizing and it was quick and easy. Love the quality of the shoes

Date of experience: June 28, 2019

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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