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Shoedazzle has a rating of 3.7 stars from 7,973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
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It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
My order came quickly, the pieces come with a bag/cover for your purchase to protect from dust and such. My shoes fit well and give me the option to adjust and the bag I purchased happens to match well with the shoes.
Date of experience: June 24, 2024
Shoe was ripped within an hour of wearing the heel. Couldn't get a hold of customer service to get a refund at all
Date of experience: August 17, 2024
Chat on line unsuccessful. Tried 3 times and was told I was in the cue but no one ever responded.
Date of experience: November 23, 2024
I never received my package fedex won't help and you guys keeping give me an AI to talk to
Date of experience: November 20, 2024
Love the purses and shoes and boots very true to size I wish they had more for chunky people.
Date of experience: October 12, 2024
My boots look just like the picture. Great quality and true to size. I can't wait to wear them
Date of experience: October 10, 2024
Hello I thought my wife would like the boots but they feel like rubber and have a funny smell.
Date of experience: October 23, 2024
Finally I have a place I can buy boots that actually fit my big calf's and look good 🔥
Date of experience: November 8, 2024
You get charged $49.99 for the membership, but can't use that credit towards sale items. For example, if 2 different pairs of sandals costs $5 each and you want to use your membership credit towards it, you can't. If you want the sale price you must pay out of pocket for those items, you cant use the $49 credit that you've already been charged. You must use your credits only on SELECT items/bundles that Shoedazzle selects. Shoedazzle didn't do this before, before they would allow you to apply that $49 credit towards your order total, like a payment. Their new policies are very disappointing. The quality of their products is subpar, cheap, and not worth the $49 you pay. Many items are always out of stock. And their customer service agents are a joke, very dismissive, unhelpful, and end the online chat when they don't know an answer to your question or when they just dont feel like helping i suppose. Its happened more than once. Just a very disappointing shopping experience overall.
Date of experience: June 20, 2024
I have a credit that cost me $49.00 but was only able to use it on 1 item that was on sale for $25.00. That is not fair. I also do not think it is okay that credits expire. I will be canceling my subscription.
Date of experience: June 24, 2024
Never received my item and it still says "ion transit". CS isn't willing to do anything about it.
Date of experience: November 8, 2024
I used my monthly credit to purchase a suit. I ordered a Medium jacket and a large skirt. Strangely, the jacket was huge and the skirt tiny. I am returning both but instead of getting my credit back I got refunded the amount of the items which is worth less than my credit which could have been worth up to $80. I don't think I like how that worked out.
Date of experience: June 21, 2024
Shoe dazzle is always easy to order items and the returns are easily done. I really enjoy everything they offer.
Date of experience: August 8, 2024
Love them. Easy to where. Very comfortable. Love the color. Easy to get on line. Arrived at the house in great shape.
Date of experience: August 8, 2024
Great, Great, Great. I always have had a great experience.
Date of experience: June 23, 2024
Perfect fit. Arrived in great condition. Very affordable.
Date of experience: April 4, 2024
Very comfortable and I like the color. They arrived in a timely matter. Very affordable.
Date of experience: February 1, 2021
When I found that the shoes I order were too big, I immediately found on the website how to return them at no cost to me for an exchange. I was kept informed throughout the process, and my replacement shoes arrived within a week.
Date of experience: June 17, 2024
The delivery arrived quicker than expected, and I absolutely adore the shoes!
They look even better than I imagined, and are so comfortable despite the style. I cannot wait to find the perfect outfit to pair them with!
Date of experience: June 20, 2024
They look & feel Perfect.
I love them.
Will continue to buy more from them.
Thank you
Date of experience: December 4, 2024
My shoes came very quickly, they were packed with care, the quality is amazing for the price!
Date of experience: November 23, 2024
I never received my order
I tried tracking the package but it is nowhere to be found
Date of experience: November 20, 2024
I still have not received my shoes. So I would say you need to work on shipping.
Date of experience: November 23, 2024
Cute boots at a great price! I love Shoedazzle it's just an expense I can't always justify.
Date of experience: October 12, 2024
I still have not received my shoes and i was charged for them. This is very frustrating
Date of experience: November 8, 2024
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
