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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Most of the time i get my size...packages come within 2 weeks...love my purchases...love it both boots,shoes and clothin...
Date of experience: February 2, 2023
F your consider ordering from shoedazzle and you live within the hawaii area be careful as good as there things sound when you go to check out it gives you shipping options what it lacks to inform you that it only applies to 48 states and when you receive an email with tracking number stating your package will be delivered on 11/5... ONE MONTH TO RECEIVE IT IN HAWAII HOW RIDICULOUS IS THAT... so unless you dont mind 1 month wait then your all good other then that I wouldn't recommend this site to anyone.
Date of experience: October 10, 2019
Hello Pua,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Amazing quality, fit great and fast shipping, the price is budget friendly, and there are sooooo many cute booties
Date of experience: February 16, 2023
Hello Sheena,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
This is my first time purchasing items from this site and I am very pleased with my new items. I am now a VIP member I'm addicted to new fashion finds! Oh and the price doesn't hurt Yeppee and the quality is GREAT!
Date of experience: July 29, 2015
They are super fast! I work 6 days a week at a business casual job and their shoes are awesome.
I've ordered about 3 times from them and I absolutely love them.
Date of experience: May 26, 2022
Hello Margo,
Thank you so much for taking the time to share your great experience with us! We take pride in knowing our members are happy with our products and services. Have a great day!
Best,
Dean
The thread on the shoe is too sharp and hurt my feet, was trying to send them back and couldn't find a way
Date of experience: March 11, 2024
Hello Blanca,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our shoes. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
They don't make it clear that becoming a vip member involves charging you card about $40 every month automatically if you don't make a purchase. I called costumer service and had to talk to a recording for half of it after finally being switched to a person to help. Although, she was very nice about it all and said by bank polices i should have my money back in the next week. MAKE SURE TO READ THE TERMS AND AGREEMENT!
Date of experience: November 7, 2015
4/5 pairs of shoes were great. 1 pair was really bad they made my feet hurt for days. I was pleasently surprised with the pair of jeans I order.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Hello Irma,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
MGA BOBO! It took 10 days to ship my $#*!ing boots and got the WRONG SIZE AND WRONG COLOR, WILD CALF NOT REGULAR. RETURNED IT I called 2 weeks later BOBO customer representative said they just refunded. $#*!ing a whole month to process this $#*!. Pwe
Date of experience: October 30, 2018
ERIC DID YOU A GREAT SERVICE FOR YOUR BUSINESS. HE MADE IT ALL BEARAVLE AND SOLVED MY PROBLEMS. ANOTHER YOUNG MAN HELPED ME NEXT, AND I CAN'T REMEMBER HIS NAME. HE ALSO DID A WONDERFUL JOB HELPING ME. IT WOULD HAVE BEEN THE LAST APPOINTMENT THAT I HAD.
THANK YOU KINDLY, SANDRA SAUNDERS
Date of experience: September 27, 2022
Hello Sandra,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
These boots are so comfortable I've bought 3 pairs and yes I recommend to everyone. Yes I will buy more...
Products used:
Shoes
Date of experience: May 17, 2023
Hello Lorna,
It’s great to read your feedback about merchandise. We appreciate you taking the time to share your wonderful experience. We aim to provide the best service for every member! Have a good day!
Best,
Bonnie
I also am waiting for a REFUND for my mom getting the run around almost 4 weeks they put the money in her account and then took it back out and WILL NOT GIVE IT BACK so much for the holiday spirit about to BLAST them on line and oh yes they credited the money to my account which I closed must be the wealthy need the money more than us who want to treat ourselves every so often. My comment IS NOT SPAM THIS IS REALLY HAPPENING RIGHT NOW who are you to say it is spam I am a REAL Consumer I have been told SINCE 12/11/17 the money would be put back now I am told 3 more days which makes it the day AFTER Christmas makes for a great Christmas for my family
Date of experience: December 20, 2017
Hello MaryAnn,
We sincerely apologize if you have not received your refund. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
I am dissatisfied because VIP rewards expire. I pay for my VIP rewards and if ZI don't see anything I like, then the rewards should remain in place until I do. I feel as though I am being ripped off.
Date of experience: August 6, 2023
Hello Peggy,
Thank you for writing a review about our VIP membership and the reward points. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I FINALLY DECIDED TO ORDER A PAIR OF GLADIATOR SANDALS DUE TO THE FACT I COULD NOT FIND ANY IN MY SIZE ELSE WHERE WITH IT BEING MY FIRST PAIR I GOT A DISCOUNT BUT THEY OVER CHARGED MY CARD AND I CALLED TO CANCEL AND NO ONE KNOWS WHERE MY MONEY IS **PLEASE DO NOT WASTE UR MONEY******* and make sure you check ur account as well.! Disappointed that they are getting away with scamming people.
Date of experience: February 15, 2017
Ordered and 4 weeks went by and I still didn't get my order call 4 time was told oh it's shipped and to contact the courier I did they said the label was created but they didn't have a package, finial spoke to someone in the USA they said 5 of the 7 i had orders was sold out which is stupid I don't get it anyways they shipped me the 2 item that was in stock and I got a refund for the others
Date of experience: July 14, 2022
Hello Mickeisha,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love how shoedazzle is always keeping me up to date on new arrivals and how fast there delivery when I order stuff.
Date of experience: August 21, 2023
Hello Angelica,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your jeans! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Your selections and options are fantastic. There's so much to choose from. Sometimes it makes it hard to pick an item I want
Date of experience: August 22, 2023
Hello Cara,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our selection! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
My overall purchase experience is great, I dropped off a star because they recently placed a hold on my account without informing me.
Date of experience: April 5, 2023
Hello Claudia,
Thank you for writing a review about your experience and your account! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
I received a pair of boots from here for Christmas and there to big I can't even walk in them I emailed shoe dazzle to see if I can exchange them for the right size they never replied back what should I do
Date of experience: December 27, 2013
9 is to small, 9.5 too big. I still can use muy money and credits and gonna have to return all the pairs
Date of experience: January 5, 2023
Hello Gabriela,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I got these shoes for my mom she loved them they look so good and they were very sturdy and cute not that cheap quality loved them so much I had to get me a pair I would definitely go half size up.
Date of experience: November 2, 2022
Hello Andrea,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I'm very satisfied thank you so much, it's very satisfying to receive what you visualize your getting everything fit and well put together.
Date of experience: January 5, 2023
Hello Merla,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!
Best,
Mary
All of their products are excellent quality, have beautiful styling and very reasonably priced.
Shipping cost is exceptionally low and very much appreciated.
Date of experience: October 1, 2019
Hello Kathleen,
It’s great to read your feedback about Shoedazzle and we appreciate you taking the time to share your positive experience. I hope it’s working out for you — and if you have any questions we’re always here! Thanks for always being such an awesome member!
XO,
Ivy
After purchasing my order a few days later my card was being charged for a purchase it didn't make...website should be more secure
Date of experience: February 4, 2023
Hello Donna,
We value the comments you made about the transaction on your account. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Ordered shoes on 10/29 for an upcoming party(11/19). Shoes never made it due to the box having too many shipping label. Chatted with customer support (11/18) and first she said I had to wait because it has been shipped and I still will be receiving the shoes. That shoe dazzle has implemented a new shipping policy of 10/14 days. Wow since we are now paying import fees. She then offered to reship the same shoes. I then asked for a refund and then was told I had to receive a store credit because the shoes are no longer available. I asked why the first recourse was to reship the shoes if they are unavailable, she did not respond to my question and just proceeded to what I'm assuming in the next line in the script. At this point I just decided to accept the store credit to further not aggravate myself. I then just recently tried to use the credit and the system would not let me purchase items at its sale price. It was charging full price for the items that was highly advertised as being on sale.
Date of experience: November 23, 2022
Hello Rifkaw,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the VIP membership and member credit usage. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Sheila,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth