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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I got a new vip offer and got 3 amazing pairs of shoes! Love them, great quality and they came right away too!
Date of experience: February 1, 2023
This is the first review I've posted For any company I was a little worried because I see other people have had problems canceling their memberships, I guess shoe dazzle change that because I didn't have to do any kind of survey or anything I just called and canceled and I was happy with my boots I ordered. So that's the only reason I am writing a review because it isn't hard to cancel at least not now it isn't all they asked me for was to my email and name to confirm
Date of experience: October 28, 2018
Hello Megan,
Shoedazzle is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,
Ivy
Just wanted to buy a cute pair of shoes someone posted on Instagram. HUGE MISTAKE! When you check out you apparently click on terms and conditions that allows them to charge your credit card $39.95 per month. I went onto the website to find out what was going on, logged into my account, which read my account balance was $0, AFTER they took $159 out of my account.
Tried online chat and they just rudely kept repeating I need to call the customer service number. Then WHY does online customer service exist? Just to direct me to a phone number? Called the number, got through verifying myself, only to be disconnected.
Called again, re-verified myself and was told there were no supervisors available (how convenient). I told them I would wait until one was free, after 10 minutes they came back on and said there wasn't a possibility I could speak to one right now. He said he could only refund the last charge. I explained that their subversive ways of doing business and my account no showing any of my money posted to my account was so underhanded and slimy that I wanted all of my money back and they would get a scathing review on every website I could find. When I mentioned a bad review, they suddenly could refund two months.
These people are thieves and not to be trusted. I hate that I fell for this and didn't catch it sooner. Unfortunately I have to spend the remaining $79.00 they stole from me. It makes me sick to think of them getting ANY of my money.
Date of experience: March 10, 2014
The people are nasty and rude on the phone and don't have a clue about anything and can't even find out from there warehouse if the item got sold to someone else if there is only one left. They gave me attitude and they say "ummm, like, ummm i'm not sure " they are just the worst. I ordered on a friday and it's now tuesday night and my item still hasn't shipped and they have no idea if I will even receive it! NEVER BUYING FROM THEM AGAIN
Date of experience: November 20, 2012
First of all let me say all these bad reviews are the ones NOT PAYING ATTENTION! I ordered a pair of boots from them a couple of weeks ago. I have received them and LOVE them. I ordered them off my phone and I could even see where you had a CHOICE to sign up for VIP and if you do agree in doing so you will be charged $40 a month. You can skip any month as long as you do it by the 5th and you can cancel it at anytime. I recommend this site to anyone.
READ PEOPLE READ!
Date of experience: November 18, 2015
The customer service didn't even try to help put after the 5th contact I found out they won't do nothing about it! So I canceled my vip not going to be using
Date of experience: November 22, 2022
Hello Sadaf,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Shoes always look just as shown, great quality and usually really soft! Shipping is generally pretty predictable as well and I never feel concerend I won't get my order in perfect shape.
Date of experience: January 8, 2019
Hello Ariana,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
Size 10 boots was lil to big and delivery took longer then I expected but they are cute so ima keep them
Top too small but ima still keep it loose weight
Date of experience: December 7, 2022
Hello Shaniqua,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I believe this shopping site does manipulate their customers into a monthly membership. I was introduced to this site by accident due to my bf letting his relative purchase shoes with my credit card. That inside drama taken care of privatly aside, Shoe Dazzle does charge the credit card on the account monthly, even if no purchase that month was decided. I'm sure this disclosure was brought up in a way that would confuse the consumer. I have no idea since the only way I knew about this company was through a investigation of faulty credit card transactions on my account. I believe Shoe Dazzle does conduct tactics to a younger market to manipulate them Into a monthly membership they are unaware of. This company charges their customers a fee every month even if they didn't make a monthly purchase. I understand how memberships work and monthly fees that could be included. However, I believe Their tactics for payment could be misleading due to their multiple complaints and confusion towards their monthly fees.(even without a monthly purchase). I understand the term " read between the lines", however, if misunderstanding happens frequently by the consumer it is considered "hidden fees" or "fraud"...
Date of experience: May 26, 2013
Found what I was looking for quick & check out was easy. Shoes were shipped fast & delivered on time. They look great & feel good! Very pleased.
Date of experience: January 8, 2023
Hello NiNi,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I have been a patron of Shoe Dazzle for many years. I have never had a problem with my purchasing and customer service is an excellent welcoming presence.
Date of experience: July 14, 2022
Hello Chatauna,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
$39.95 a month actually. They got our information and just started billing our card every month. We have not received anything to our knowledge for these automatic charges.
Date of experience: November 8, 2015
Always a great customer service experience when required, and any returns are never a hassle. The products are very stylish and comfortable.
Definitely recommend ShoeDazzle - 2 thumbs up!
Date of experience: September 22, 2022
Hello Sue,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The quality of the materials is a complete joke. The products are made by slave labor in China. Premium prices, and ridiculous delivery costs. Avoid at all costs.
Date of experience: October 1, 2020
Hello Joanne,
We sincerely appreciate the feedback you shared regarding the quality of our products! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Ordered 3 pair for my mommy and she absolutely loved each pair I surprised her with but unfortunately one didn't fit so we'll be replacing the one pair.
Date of experience: December 4, 2019
Hello Avian,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Shoedazzle. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
Love your shoes and boots there great and the prices are good and great service with customer services. But return process is bull crap needs to be faster.
Date of experience: January 31, 2022
Hello Juanita,
Thank you for writing a review regarding our items our return process. We love being able to provide the service that our members seek.
We value you as a member and want to make things right! A representative from our Member Services Team will email you right away to assist you.
Best,
Mary
Love the shoes i got. Looks exactly like the picture. Fast shipping.
The only issue is they're a little bit to big. And I ordered my regular size.
Date of experience: May 5, 2023
Hello Michael,
We appreciate the feedback you shared regarding the fit of the item that you got. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
None of these items are what I ordered. I am very disappointed. I've ordered before with no problem. I still have not gotten my account credit back yet
Date of experience: October 30, 2021
Hello Beverly,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I don't buy often as i wait until everything I want goes on clearance. However, when it does, i place a large order and the savings are awesome!
Date of experience: February 17, 2023
Hello Elizabeth,
Wow! Thank you for the great feedback about the selection on our website and the promotion! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Bonnie
The shoes fit me perfectly, I love them so much, I will definitely make it a plan for me to get a pair every month because why not
Date of experience: February 17, 2023
Hello Cissy,
We appreciate your fantastic review about your purchase. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
I love how easy and satisfying shopping on Shoedazzle is! These boots are exactly what I was looking for, warm and stylish at anamazingly affordable price!
Date of experience: November 23, 2022
Hello Maria,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Overall order was good. It came fast. The onIy thing I ordered a champagne blouse. I got a blue one... which is not really my colour
Date of experience: May 3, 2023
Hello Muriele,
We appreciate the feedback you shared regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I liked the shoes but they didn't fit. I purchased them in a sale and couldn't send them back for an exchange or credit which sucked.
Date of experience: February 19, 2023
Hello Melissa,
It is with great regret that we received your feedback regarding the item that you purchase. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
Not a good experience you were out of every boot I chose had a credit instead of you using that you used my bank account had to call go threw changes then I couldn't use my credits unless I used enough so I just ordered to get over it
Date of experience: April 20, 2022
Hello Yolanda,
Thank you for notifying us regarding the availability of our products and for using your credits. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
I placed an order and it charged my account. However, my shopping cart was still full and my items did not ship. I called customer service and the man on the phone kept getting snappy with my and gocong attidude when teying to explain that my order disnt go through due to using a prepaid card. Which I did not understand because I have use prepaid cards with them for over 2 years now. I finally asked to just speak to the supervisor, because his attitude just kept saying the same thing to me. He slammed the phone down and nwver connected me with a supervisor. I was places kn hild for over 30 mins before I hung up! My problem is still unsolved!
Date of experience: December 16, 2020
Hello Corrine,
Thank you for writing a review! We are sincerely sorry for the negative experience you have encountered, especially with our Member Services team. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Caitlin,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad