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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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Ordered a pair of sandals size 12. Was super excited because it's difficult to get shoes I actually like. When they finally arrive the literally SHOULDVE been marked size 10! So disappointed
Date of experience: August 1, 2020
The website is user friendly, which I greatly appreciate. They have so much product to choose from. In fact that is the only struggle I had cause I want to buy it all. Love shopping here.
Date of experience: June 1, 2020
Ordered a 9, shoe came in at least two full sizes smaller than that labeled as a 9. Shoes also have no padding in them at all. The other two I fit needed insoles just to walk three steps, so painful.
Date of experience: July 1, 2020
Such a scam. First off... they never seem to have my addresses on file. Work or home. I contacted customer service and the lady kept trying to sell me the VIP membership when I made it clear I did not want to be charged monthly I just wanted to purchase these boots only. She proceeded to tell me the boots were only 10.00 when i could see online that meant I would be charged 40.00 monthly for VIP whatever. Finally she admitted I would have to pay monthly for these VIP charges. Complete waste of time. I ended up canceling my account. This much hassle to order something online is not worth it. SO MANY BETTER ONLINE SHOE STORES OUT THERE DON'T WASTE YOUR TIME WITH SHOE DAZZLE.
Date of experience: October 4, 2017
Hello Natally,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Sherry
I ordered these really cute boots. The are cute on, but they definitely are not the same quality I'm used to from Shoe Dazzle. I'll be lucky to get one season of wear out of them
Date of experience: November 4, 2019
Hi Kay,
Thank you for providing feedback about your experience with us. We always welcome the opportunity to improve our products and services. We’ll be sending you a private message shortly.
Best,
Cathy
Placing my order was simple, items arrived quickly and were well protected in the packaging. Boots and jumpsuit fit true to size and I am wearing the boots almost everyday! Highly recommend the ALAINA FLAT BOOT.
Date of experience: December 27, 2017
Hello Valerie,
We are happy to know that you are satisfied with your purchase. Enjoy your awesome boots!
Best,
Sherry
So I had bought two pairs of shoes you can shoot as well and my order was supposed to come in a week ago and it hasn't and there's been no follow up no concern whatsoever if I had even received my order or had gotten it at all I don't think I will be ordering from shoedazzle because of this I don't know why no one is concerned I've been working so I couldn't make it my priority but very unsatisfied
Date of experience: December 9, 2022
Hello Jasmine,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love shoedazzle. I buy shoes every month. It has helped my wardrobe come back to life. I love being asked "where did you get your shoes?" I reply "My favorite place, shoedazzle!" I highly recommend
Date of experience: January 8, 2019
Hello Audrey,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
The bottoms were a little loose. Not as tight as I had hoped. Definitely not exercise clothes only lounge wear.
Date of experience: March 5, 2024
Hello Charmagne,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I enjoyed my experience using Shoedazzle, it was a good resource to force me to spent money since I am trying to be more feminine. So the ease of access and browsing options kept me coming back especially since I had credits to spend anyway. I liked thinking about the look I wanted to go for and I appreciated some of their showcase suggestions. They have decent quality products but in the end the rate of return specific to price: quality was not enough to keep my VIP membership. The regular prices on a lot of the items are ridiculously high but I guess that's to make you feel like you got a deal when you pay $39.99 for a single item. I wonder if most of their business comes from the e-mail marketing they do for all the $5 to $20 deals they offer regularly. My main issue is that because of the VIP membership any deals they offer are voided. So it's basically set up where you can't use the $39.99 monthly credit for any of the sales. You pay the sale price with your own money or you pay the standard VIP price (usually conveniently priced around $39.99) in order to use the credit you already paid for to get the VIP membership. In the end, I just had to keep skipping months, use up the credits I had accumulated as quickly as possible and relinquish any store credit from returns in order to cut and run. I don't know if this model has since been changed but there were a few months I considered canceling the membership and just waiting for the sales.
Date of experience: December 23, 2019
Hi Rebecca,
Thank you for bringing this to our attention, and we are sorry to hear about your negative experience with your VIP Membership. One of our Member Services team will be in touch within 48 hours.
Best,
Kobe
I buy from Shoe dazzle all the time, I love the products they sell.
Good quality and reasonable prices.
Only some products have different sizes, in which, when i order my size its a bigger size.
Date of experience: June 17, 2022
Hello Nariman,
Thank you for taking the time to provide feedback. Your feedback on our sizing is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
It's too hard to get to the site to buy a pair of shoes. WHO EVER CAME UP WITH THESE SHOWROOMS AND STYLIST-----THAT'S FOR UPSCALE SHOPPING AND PERSONAL SHOPPING---TIME IS MONEY... All I wanted to do was buy a pair of shoes and I had to register remember yet another password... What's the secret to buying a pair of $39 shoes. Table this and get back to the drawing board with some better marketing ideas. Some people have a life and all they want to do is shop on line when it's convenient. It should not take a half hour to buy a pair of shoes...
Date of experience: April 8, 2013
They sent me two different sizes of a pair of shoes that I ordered. I was very disappointed when I wasn't able to wear the shoes as planned.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Hello Roxanne,
Thanks for sending your review! Your feedback about the items you received is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Exceptional customer service experience
My needs were met and the representative was very patient and courteous
Date of experience: April 19, 2023
Hello Stella,
It’s great to read your feedback about your experience with our Member Services Team. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Bonnie
Just what we expected. This was probably the fifth or sixth order from here - the prices and delivery were right where we thought they'd be, and the products are great as always.
Date of experience: November 14, 2022
Hello Robert,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have been ordering from Shoe Dazzle for many years and I am always excited and satisfied when I receive my orders. These boots did not disappoint. Gorgeous and true to size
Date of experience: December 7, 2022
Hello Cynthia,
Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Shoedazzle never fails to amaze me! I am going to have to remodel my closet or purchase a second home to accommodate the beautiful styles.
The quality, price, and fashions are unbeatable.
Date of experience: July 16, 2022
Hello Gloria,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Can't fit them comfortably and spend almost 200.00 dollars.paid for faster delivery and don't get it
Date of experience: March 21, 2023
Hello Nina,
Thank you for providing feedback about your experience with your order. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I wanted that jacket so much. Unfortunately it is made for much smaller ladies. Even with the XL size it would maybe fit a Medium sized person. I will be returning it
Date of experience: June 16, 2022
Hello Kara,
We appreciate you sharing your recent product experience with us. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Shoedazzle has terrific products for a great price. I love being a VIP member as it gives me great offers and get to select new products early and receive discounts on shipping.
Date of experience: June 17, 2022
Hello Marla,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Warning! Think twice before become a VIP member.
I just want to share my disappointment with your customer service team! I sent email and did online chat with a simple request to change the shoe size on 2 orders I placed 2 days ago. First, one of your rep replied me back and asked me to call or chat with the customer service about the issue. And I did! Avery was the person that I did a chat online. She told me changing address is only thing the the customer service can do. Customer service can't modify the order after the order is placed. If the customer service can't do anything, why your company even have something called the "CUSTOMER SERVICE"! I was very excited 2 days ago about becoming a VIP member, now with your customer service experience... I had to call and cancel my membership! Plus, I asked to speak to the supervisor in order to share my concern, but your rep said she is not available and ask me to call back. Great!. Another wonderful experience with Shoedazzle customer service
You customer service team may not care about what I wrote! But please know your company will never get a dime from me, my friends and family again!
Date of experience: December 13, 2014
This webpage is a total lie. At first it will all be amazing, all the prizes will be low and awesome but then without you knowing they will steal 39.95$ a month from you. They substract that amount of money from your bank account without warning you first. DO NOT CREATE AN ACCOUNT
Tip for consumers:
DONT CREATE IT
Date of experience: August 15, 2014
Well your sizing is wrong also the one black pair of sandles I ordered the straps were way stretched out almost like the were used shoes so when I called I was told you don't have the size and I have found you never have sizes
Date of experience: July 14, 2022
Hello Taylor,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was excited to try on my boots that I received today. One fit great and the other was two sizes too small. I ordered an 8 and one of the shoes were a 6. How does this happen?
Date of experience: October 24, 2016
Yes! I got a refund from Shoedazzle! It wasn't for the full $119.85 though, it was for $79.90 & I HAD to take the other $39.95 in a store credit, which I promptly used before I got screwed out of that. It took about 8 or 9 calls to them getting more & more hostile with them, but I got it! These people are trained! No matter how hateful & nasty I got with them they did remain calm & polite. They must get bonuses for dealing with irate people because if someone talked to me the way I talked to them I would've just hung up. So here's how to do it- get a prepaid card, use a made up email, that way you can always get the 75% off for new customers. You don't need to put your real name & address until the end & by then you've got your 75% off so take it! Don't ever pay full price for that stuff, its not worth it! I've gotten boots they claim were actually $54.95 but VIPs get them for $39.95, shoot, I got them for under $8.00! Just use different emails specifically for this purpose & you'll make out! I do! I don't EVER pay more than $10 for ANYTHING of theirs! Its not hard to get over on them. I'll continue to do this since they did me wrong!
Date of experience: March 19, 2015
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Erin,
Awesome feedback! We love to hear that you had an easy experience navigating our website. Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle