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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
557
Neutral
33
Negative
283
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,992)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user kristinc17
Illinois
1 review
4 helpful votes
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May 12th, 2016

Took money out of my account when they were not suppose to refuse to put it back
Screwed me now i have bounce check fees to add to it
Thanks for your crappy service for 1 pair of shoes

Date of experience: May 12, 2016

Thumbnail of user bril26
Georgia
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Very happy with all my items! I got two of the same rain boots in different color…great quality and texture. I also got a shoulder bag which i am so pleasant with the space and compartments it has!

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Briseida,

We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user sandras727
New York
3 reviews
0 helpful votes
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January 8th, 2023
Verified purchase

Love my new Leooard Print Jacquard cardigan/duster! It arrived super quickly and made the new year very special!

Date of experience: January 8, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Sandra,

Thanks a lot for the feedback. ShoeDazzle promises to provide new styles and high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Mary

Thumbnail of user anitap84
Canada
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

I am very impressed with Shoedazzel. They have a fantastic selection and the reviews make it very easy to choose a style and sizes perfect for me. My first order arrived way faster than I expected.

Date of experience: July 2, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Anita,

Thank you for the kind words that you've said about Shoedazzle! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!

XO,
Ivy

Thumbnail of user harrisons104
Jamaica
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

I am very satisfied with my recent purchase from Shoe dazzle. I got frequent updates and tracking and my package was what I ordered. I would definitely shop there again.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Sasha-Kay,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user laurend742
Michigan
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Got my exact size. Boots were too small. Couldn't even exchange for another size because they're sold out

Date of experience: September 1, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Lauren,

Thank you for writing a review about our merchandise and sizing! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.

Best,
Bonnie

Thumbnail of user nijmehs
Illinois
1 review
8 helpful votes
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July 8th, 2016

So I bought a pair of combat boots from here and literally the second day I wore them the zipper broke off so I went and got it fixed the next day the zipper on the other shoe fell off and it was really sloppily put together like you could see the glue for 40 dollars I thought I would've gotten a better quality show your better of going to Payless or anywhere else

Date of experience: July 8, 2016

Thumbnail of user julier1018
Illinois
2 reviews
0 helpful votes
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November 3rd, 2022
Verified purchase

My coworker introduced me to shoe dazzle which I was informed has been around for awhile. I love my boots they fit perfectly and I received them in a reasonable time.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Sharon,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user elleg29
Maryland
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

I was informed my shoes I ordered would be delivered another 48 hours after the original delivery date.

Never came… I'm disappointed I had a work tripped that requited those shoes..

Date of experience: July 28, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Elle,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user debran210
Georgia
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

My experience with shoe dazzle with latest purchase was as I said fabulous I ordered the brown leather jacket for the dark falling leaves of fall and the black and white combination purse and ankle boots for winter to wear with black legging and jacket I had something in mine for all the items I order from shoe dazzle if not for at that time I'm getting a out fit together piece by piece believe me I have something in mine from your great collection of clothes and shoes and jacket and purses jewelry that I love I will be a customer for life I'm looking forward to many more great deals I took advantage of your black Friday deal to purchase these items it was a great deal for VIP members

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Debra,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy

Thumbnail of user nataliee15
Georgia
1 review
10 helpful votes
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February 9th, 2016

Of course I was first enticed to order from shoe dazzle from a FaceBook Advertisement. I ordered one pair of boots for 50% off since it was my first order, so I thought it was a great deal. Come to realize a month later that the site charges you $39.95 monthly despite whether you purchase more items or not. I immediately call customer service to get my refund and with the intent to cancel this "VIP" membership. She goes on and on about the benefits of the VIP membership and basically does everything in her power to stall me from continuing with my intent to cancel. She explains that i can "skip this month" within the first 5 days of every month to not get charged. I gave up talking to her on the phone and continued to "skip this month" for 2 more months. This month, i completely forgot about this annoying membership and forgot to skip the month and was charged $39.95. I dreaded calling their customer service but this time i was not taking no for an answer. The customer service told me how it was my fault that i did not "press the simple box" online in order to skip the month as well as reminding me of all the "benefits" of being VIP. She went on and on, once again, asking me to remain a VIP member and asking me why I wanted to cancel my account. It's honestly one of the most infuriating websites i have ever had to deal with. Luckily I was able to finally cancel my VIP account after 20 minutes on the phone. Just don't buy anything from Shoe Dazzle...

Date of experience: February 9, 2016

Thumbnail of user lisad172
Texas
1 review
7 helpful votes
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November 3rd, 2016

Two boots for 20 bucks. Look like suede. Feel like Scott's paper towel. They probably spent 60 cents to make them. Its almost embarrassing to wear them becAuse they are so cheap. But I bought them so I might as well fake it till I mAke it. But I won't load any more money on my card. Btw GIRLS. IF YOU LOVE DOGS DON'T BUY HERE. THE BOOTS ARE MADE IN CHINA WHICH MEAN THEY TORTURE AND SKIN DOGS ALIVE TO MAKE THE FUR FOR YOUR BOOTS. LUCKILY I DIDN'T GET FUR BOOTS. WATCH A VID OF CHINA'S DOG KILLING FOR FUR AND YOU WILL BE OUTRAGED. IF YOU HAVE A SOUL YOU WILL NOT BUY THE FUR BOOTS! IF you have sense you will not buy from here period. Wish I would have looked before hand!

Date of experience: November 3, 2016

Thumbnail of user wallerw1
California
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

For the price you are paying I got something a bit better than I was expecting in quality now don't get me wrong it's not at high quality levels but they will definitely last you a good while and it delivered in a good amount of time I totally thought it was going to be a scam but I was surprised at what I got

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tory,

Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user shuriel
Canada
3 reviews
5 helpful votes
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November 29th, 2018

I've been VIP with Shoedazzle for just over a year now and I love it. I've only bought 3 pairs of shoes but I adore all of them and I really like just having such a good website to get shoes whenever I need to that I know will deliver good product. The prices are so much better than if I go to my local shopping malls, and they always have amazing deals! The shoes themselves (from what I have experienced so far) are amazing quality, the colours are even brighter than pictured, the sizing has been perfect, and I get so many compliments when I wear them (especially the ones pictured). I have not dealt with customer service but I can imagine they'd be good since everything else has been promising. Just keep in mind that if you do want the good deals that come with VIP, you have to go on the site and Skip the Month which my mom and I always remind eachother on the first of the month so it's never been an issue. As far as shipping, it has been so much faster than I expect every time so i'm always happy about that. Over-all I really enjoy shopping on this website and I plan to alot more!

Date of experience: November 26, 2018

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Shurie,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!

XO,
Ivy

Thumbnail of user tasheend
Maine
1 review
0 helpful votes
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May 21st, 2023
Verified purchase

My experience was really good and the agents are quite helpful. Great packaging box wasn't crushed or anything like that and I love my heels

Date of experience: May 21, 2023

Thumbnail of user donaldd872
Canada
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Very easy to use, good selection.
Buy the latest styles. Most sizes are in stock...otherwise orderable.
Provides an easy way to shop for my wife.

Date of experience: January 8, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Donald,

Such a fantastic review! Thank you so much for the overall favorable comments! You should only receive the greatest services. Enjoy yourself when shopping in ShoeDazzle! Have a pleasant day!

Best,
Lia

Thumbnail of user audrab79
Florida
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

I've had to take three pairs of Shoedazzle shoes to the cobbler to get fixed. Probably canceling my VIP status. It's not worth it anymore.

Date of experience: August 11, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Audra,

Thank you for leaving a review about our merchandise. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.

Best,
Bonnie

Thumbnail of user raphaelv15
New York
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

It's been almost 2 weeks since I ordered 4 pairs of shoes from your company and I still haven't received it. These shoes were for the purpose of work and I'm unsatisfied with this company.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Victoria,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user lisam17
Pennsylvania
2 reviews
3 helpful votes
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January 6th, 2013

My son purchased a pair of shoes for me for Xmas from this website, they were ok, but I noticed that the shoes were not of top quality and they were from the big,
"C" China. When I went to try the shoes on, one shoe fit and the other shoe was to small. I figured heck, for the cheap price of their shoes, you know the saying when purchasing something not of suck great quality.
"YOU GET WHAT YOU PAY FOR". Well anyway,
It was the thought that counted and it was a Xmas gift.

Date of experience: January 6, 2013

Thumbnail of user chelseam323
Massachusetts
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

Absolutely love my thigh high boots. Only thing I don't care for is that they're a little too high and then they don't like to stay up the fit was great absolutely love the boot

Date of experience: December 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Chelsea,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user tonyac297
South Carolina
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

My experience was good. I ordered the wrong size and was not able to print the return label. I hope that feature gets fixed so it will be a lot more convenient to return items.

Date of experience: November 25, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tonya,

Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.

Best,
Renz

Thumbnail of user tammiea62
North Dakota
2 reviews
0 helpful votes
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August 11th, 2022
Verified purchase

My account was charged $10 more this month and I got an email that said "in case you missed the email we changed your amount. Not cool I want a refund and my account closed

Date of experience: August 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tammie,

Thank you for writing a review! Your feedback about the charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user brigittah4
Ohio
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

Always comes on time even during pandemic. I have nothing more to say but for some reason they want 50 characters which is just dumb. Why can't I say what I want and move on?

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Brigitta,

Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and our Member Services Team will be in touch within 48 hours.

Best,
Jane

Thumbnail of user krisbethm
Texas
1 review
0 helpful votes
  • Send Message
January 5th, 2022
Verified purchase

I ordered 4pair of shoes on Nov2021 and my shoes for Christmas and new year's never arrive. I called the customer service to check what happened and they tell me the items was missing… and the shoes are sold out now and they can not reordered for me, they just can refund the money to my ShoeDazzle account and not to my paypal account where the debit my Membresy.

Date of experience: January 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Krisbeth,

We're sorry to hear you had such a frustrating experience regarding your order. We would like to address this as quickly as possible. Our Member Services team will get in touch with you within 48 hours for further assistance.

Best,
Zeth

Thumbnail of user jacquelinek341
New York
1 review
0 helpful votes
  • Send Message
June 21st, 2022
Verified purchase

This is the first time I have ever gone thru do much hassle to return some boots an to get them exchanged for the next size up I hope I don't have to go thru all this if I ever have yo exchange something again because I will just cancel my dealing with you's

Date of experience: June 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jacqueline,

We are very sorry to hear that you have encountered a problem processing a return. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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