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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
Proactively asks for customer feedback
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Poor quality and the size is very narrow not true to size as well as I never get any one on the customer service line I have been trying to cancel my VIP membership for two months this is going on the third month and I am very dissatisfied!
Date of experience: September 1, 2020
I love these gorgeous shoes! I had to go up a size, but that's ok, cause they look great on my feet and they feel and look lovely! I'm in love with them!
Date of experience: June 20, 2022
This experience has felt so seamless as well as mutually beneficial. I have loved working with Shoe Dazzle and hope to continue to do so! One of my favorite collaborations to this date.
Date of experience: January 7, 2022
Hello Alexa,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
Shoe bedazzle has charged my card three times for one item now at least three times a day I get a 39 99 charge that is being declined fromI can't put money on my card because all these obscene charges from shoe bedazzle keep coming up in my account so no I haven't had a good experience with them I've asked him to correct a mistake then surely that they would but why am I constantly being charged $39 for what
Date of experience: August 2, 2020
Hello Kiea,
We sincerely appreciate the feedback you shared! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I bought each my daughter and granddaughter a pair of shoes a few months ago. I wrote a letter that they were coming. I have heard nothing from Shoe dazzle. No money, nothing.
Date of experience: October 1, 2020
Hello Sandy,
Thank you for writing a review regarding the order you made a few months ago. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Fits perfect! Looks very stylish, received so many compliments on my look. I love Shoe Dazzle! I will always shop here prices are so affordable and the styles are so nice and chic.
Date of experience: July 3, 2019
I ordered boots which I love and my shipment was missing so I had a chat with them and they sent a replacement right away which I received a few days later. Very impressed. Can't wait to order more
Date of experience: April 23, 2021
Hello Candi,
Thanks for writing a review! Shoedazzle promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
Shipping was fast. However, I noticed one of the shoes had a malfunction. I needed the shoe for my birthday, so I tried to make it work. Can not wear the shoe anymore
Date of experience: June 17, 2022
Hello Masada,
Thank you for taking the time to comment. Your feedback on the quality of our products is essential to us, and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I ordered from ShoeDazzle and had to rush a second order because the first one wasn't going to arrive in time they said there was nothing they could do so I cancelled the membership and waited. So then I get a notification saying the first order would arrive before expected and when I go to cancel the second order not only did I have to redo a VIP membership before doing it but now they told me it would be 7-10 business days to get my money back. Then the next day they make an unauthorized purchase after I already cancelled the membership a second time and said they didn't know where it came from! I WILL NEVER BUY FROM THEM AGAIN I had to call several times and asked for a manager. They had me on hold for a while as well.
Date of experience: December 19, 2018
Hello Daniel,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
Your CUSTOMER SERVICE IS POOR... THIS COMPANY AND THE SHIPPING COMPANY IS INTO STEALING PEOPLES HARD EARN MONEY... I NEVER RECEIVED THE PACKAGE NO REFUND I WILL BE GOING DOWN TO SAN JOSE POLICE AND FILLING A REPORT AND SUING THIS COMPANY! I HAVE VIDEO FOOTAGE THE PACKAGE WAS NEVER DELIVERED
Date of experience: June 17, 2022
Hello Renea,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
The shoes I ordered are super cute & sexy but the 1st time I wore them one of the stones broke. I am unable to wear them now because the stone is just dangling. Very dissatisfied.
Date of experience: June 24, 2022
Hello Alica,
It is with great regret that we received your feedback regarding the quality of the items we have. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
I purchased 1 pair of shoes over the holidays and shoe dazzle continues to charge my card monthly for 39.99, please credit my card back for the past 7 months! I only purchased an order once!
Date of experience: April 14, 2021
Hello Twana,
We sincerely appreciate the feedback you shared. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
When I receive my shoes the left one was scrape up and clue was all over the shoe I called to tell them about it they did not care or wanted to do anything about it.
Date of experience: October 1, 2020
Hello Kristin,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Well since i can actualy get four or five pairs of different shoes at any moment for any occaion its great all 14 of my daughters are always asking to barrow i just smile and laugh get ur own girls
Date of experience: October 4, 2020
Hello Jennifer,
Wow! Thank you so much for sharing your wonderful feedback! We are glad to hear that you love shopping for your daughters! Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
I ordered from ShoeDazzle and never had a problem until my recent purchase that I received from JustFab and the order was not correct and I am very disappointed ShoeDazzle has my specific shoe and calf size but none of it came back correct
Date of experience: November 6, 2022
Hello Christina,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoe. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
SHOEDAZZLE has a business model of enrolling you in a $39.95 per month "membership fee" without your consent. The truth and lending statement on the back of your credit card will only allow you to dispute the past 60 days of charges. They make more profit off of the unauthorized fees than they do selling their products. Interesting another company, IBIJUSTFAB has the same practice - THEY ACTUALLY USE THE SAME RECORDING AND CALL CENTER - shame on me for not monitoring my daughter's purchases - SCAM SCAM SCAMSCAM SCAM
Date of experience: November 9, 2015
Well they don't explain you will be charged excessively after becoming a member luckily I read the email and canceled in time to not be over charged but then I was also disappointed w the Wedge sandles I purchased because due to the funky straps that don't fit right they are unwearable.
Date of experience: August 4, 2021
Hello Cherie,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
My last order was wrong, the shoes I ordered was 2 pair of sneakers and I was sent 1 pair of Sandler, I tried chatting with a rep and nothing happened
Date of experience: March 7, 2023
Hello Vanita,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I absolutely loveeee every shoe I have ordered from this site! They are true to size! They come in looking better then the photo and always eye grabers!
Date of experience: January 5, 2022
Hello Amaris,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I have so many shoes from Shoe Dazzle & I'm complimented always on the styles. I love wearing shoes that no one else has on, especially since most don't shop online here were I live as much as I do
Date of experience: April 1, 2020
Hello Felicia,
Wow! Thanks for showing us some love! We're happy to hear that you love your shoes! Rest assured that we will continue providing unique and new styles for members like you. Have a wonderful day!
Best,
Nelle
Horrible …. Incredible! A dress, size small. Could have fit on someone 300 pounds! It's like an XXXXXXXL. LOOKS LIKE A POTATOE BAG :( so disappointed!
Date of experience: February 1, 2023
Hello Julie,,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My experience seemed thrilling while I was making the purchase. I was waiting and tracking these really gorgeous silver boots that I've wanted for yeeeears! I was soooo excited! I shared all my shoes options with my followers, they helped me pick that pair collectively. I shared the shipping information as it came to my place. When it arrived I opened the package for my viewers only to find a black combat boot that was 3 sizes too small. I emailed you guys, and emailed again and never heard from anyone. I don't understand the return policy and honestly didn't really care for it because I live at home full time with a new born baby… I order online to avoid hassle as I don't have a vehicle to go shopping anywhere. So I was really excited for the boots. I ended up gifting them to the homeless shelter I live near because I had no use for them. I shared candidly with my viewers that I'll never shop from your site again. The fact that my order was handled so stupidly. The fact that months have went by and no one contacted me directly or with any amount of care. Instead it's just another app with, what I assume is some AI ran program so there's no real people to deal with my issue.
Yeah, as a single mother who admires the convenience of online shopping. You really, really ruined my experience. I survive on assisted living income… therefore my online purchases are limited and the reason I utilized your site was because of the deal you get from your first purchase… I can't really afford to order from you guys again/nor regularly as I took a Loss last time & can't afford to buy new shoes every month.
Anyway. Thanks for nothing.
Sincerely, Dakota Laliberte
Tip for consumers:
I’d be will to purchase shoes again but not without the deal. I was after those boots and the deal
Products used:
I gave the shoes to a homeless shelter and I have a new phone so the pics I originally saved aren’t on this cloud
Date of experience: November 2, 2023
Hello Dakota,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the items you received is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have been very happy with all my purchases from shoedazzle the orices and deals allowed me to buy bday and other holidays a beautiful pair of boots for one of my family members
Date of experience: March 22, 2021
Hello Annette,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Have been a customer almost since the beginning and Shoedazzle has SERIOUSLY gone downhill. I can't use your credits on sale items without losing the promotional value, have to spend a minimum amount, oh and the worst, have to spend your FULL credit per credit amount. I still have credits (nothing to use them on due to poorer and poorer choices) and am counting the days until I can stop skipping months, spend them on something worth while and END my VIP membership.
Date of experience: November 29, 2016
I'm a new Shoe Dazzle customer. I had placed an order of clothes and shoes 4 days ago. I was told my order would be processed in 1-3 days. I called customer service on the 4th day to request tracking. I was told my product wasn't shipping for another 2 days. The CSR said their warehouse was behind and told me they could not expedite my order. But, if I wanted I could cancel the current order and start a new order with expedited shipping. Even then, the new order wasn't guaranteed to ship to me in time. I ordered these clothes to go on a trip, thinking 10 days to get my product was plenty of time. Guess not. Lead times on their website and confirmation emails are not the same lead times I was just told by their CSR by telephone. Customer service is a joke. The CSR repeated herself over and over and was not willing to help make sure I was satisfied with this order and the delivery time. I ended up cancelling my membership. I haven't even received the product to review. As it stands, I do not recommend Shoe Dazzle.
Wish I would have seen all these reviews prior to placing my order.
Date of experience: October 13, 2018
Hello Crystal,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,
Ivy
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Belinda,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Cheers!
Best regards,
Chad