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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
557
Neutral
33
Negative
283
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,992)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user jacqueliner540
North Carolina
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

I have ordered several items across the site and have loved everything so far and have received multiple compliments on the same items. Looking forward to my next order

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Jacqueline,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Cathy

Thumbnail of user fatimas27
New York
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

The customer care people are excellent, when I had problem with my order, they solved the problem in a minute and the way they talked to me was excellent

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Fatima,

Shoedazzle is always happy to serve you! If you have any comments and suggestions regarding our services and products, please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!

XO,
Ivy

Thumbnail of user briannac199
North Carolina
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

I loved how easy it was to order it came very quickly and I got everything I wanted in the correct size and fit. Thank you

Date of experience: February 6, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Brianna,

Thank you for the kind words! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

Best,
Mary

Thumbnail of user danieles25
Pennsylvania
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

I would say for the most part it is good. Shoes are a great deal I just wish they would have the ones I like in stock it seems to happen all the time I can't get the shoes I want.

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Daniele,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Thumbnail of user lias55
Kentucky
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

It's so nice but too small and I got my size but fits small world say if your a 9.5 buy 10 or 10.5
But was a great buy my friend took it because it fits her so good and she's a 8.5

Date of experience: November 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jamelia,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user softcottonc
Canada
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

It was perfect size and I loved the quality especially it is pretty high
I would appreciate if the company gets more of it so we can buy more.

Quality

Date of experience: February 17, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Sayeedah,

Great feedback! We sincerely appreciate your amazing review about the merchandise that you purchased. We are always happy to hear that our members are happy! Have a wonderful day!

Best,
Bonnie

Thumbnail of user estherp200
Virginia
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Fast shipping, great price. They are true to size, also very comfortable. I'm 66 and these boots are cute, comfortable, and to me a bit sexy!

Date of experience: February 17, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Esther,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user ameliar133
New Jersey
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

I live the look, comfort and the price of the shoes. They have a style anyone of any age. I just love shopping for my shoes on Shoe Dazzle.

Date of experience: April 19, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Amelia,

Thank you for taking the time to share your positive feedback about our merchandise and our selection of styles! We're glad that everything worked out for you. Hope to hear more from you in the future!

Best,
Bonnie

Thumbnail of user nancym3245
New York
3 reviews
1 helpful vote
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December 7th, 2022
Verified purchase

I love Shoedazzle. It allows me to add to my collection at very reasonable prices. They have a great selection and shipping and returns are fast. I love Shoedazzle

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nancy,

We're delighted to hear you enjoyed your purchasing experience with us! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!

Best,
Renz

Thumbnail of user codiag
Jamaica
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

Shopping with Shoedazzle has been really exciting the quality of the items are just simply great and the choices and updates are remarkable to keep you interested in shopping.

Date of experience: September 7, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Codia,

Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user jillb28
Georgia
1 review
1 helpful vote
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January 18th, 2015

I ordered some shoes from here in the summer and they weren't made the greatest but I paid $40 for both pairs so I can't really complain. But I did just buy 4 pair recently because I got all 4 pair for $70 bucks (some sale they were having) all together they were around 350 bucks so I defiantly got a deal. Again they were poorly made. But If you are like me and only like shoes for 1 season and will more than likely not wear them next year then this is a great site. It's not that the shoes are uncomfortable at all just the way they are sewn and what not is poor. If you haven't noticed I only buy when I get a crazy deal. I would never buy their shoes at full price!

I haven't had a problem yet with customer service. I am a "VIP" member but I skip every month but you have to between the 1st and the 5th. Also this month I totally forgot to skip it and I called up their customer service and told them I had totally forgot and he refunded me my money and I got it back within 3 days. So now I have it in my calendar as a reminder to skip it because they will only refund your money once.

Tip for consumers:
Don't buy if you want to wear for a couple years. Also only buy when on sale!!! Never worth paying full price

Service
Value
Shipping
Returns
Quality

Date of experience: January 18, 2015

Thumbnail of user sonyar45
Michigan
1 review
0 helpful votes
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July 31st, 2020
Verified purchase

It took a month for them to receive my shoes back in order for them to send out the exchange pair. Its unbelievable!. It wasnt my postal service it was their third party service

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Sonya,

Thank you for writing a review regarding our shipping time frames. We would like to assist you further, our Member Services team will be contacting you shortly.

Best,
Nelle

Thumbnail of user robinw565
Ohio
2 reviews
0 helpful votes
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November 5th, 2022
Verified purchase

This company use to be the BOMB when they 1st came out. The quality and the variety of shoes/boots have definitely gone down. The customer service is great and the shipping timing is great.

Date of experience: November 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Robin,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user moniques238
Nevada
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I've been shopping with SHoe Dazzle for some time now and I've never been disappointed with my selections or sizes. I use it for gifting and everyone loves it. Will always keep my membership

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Monique,

Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.

Best Regards,
Clark

Thumbnail of user jaclynb71
California
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Typical subscription love some of the shoes called customer service to cancel they kept charging me and I didn't know it until couple months call them they fixed it I got refunded and then a couple months go by I got charged again each month at this point I'm not even sure they do cancellations so anyway because of that they said they couldn't refund me again only a one time thing and I tried explaining to customer service that I called and canceled though this is not my fault this is on your end but they told me I could just use it for store credit and they had a promotion going on so I just bought some more shoes and then returned some because some of the sizes ran small but they ended up charging me next month AGAIN! Can we please fix this?

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jaclyn,

Thank you for taking the time to provide feedback. Your feedback regarding the VIP membership and the monthly charge is essential to us. We want to address it as soon as possible. Our Member Services team will contact you as soon as possible.

Best,
Clark

Thumbnail of user marined1
Virginia
1 review
3 helpful votes
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August 6th, 2014

I was veeeeery dissapointed when I heard that we had to pay 40$ a month with the VIP account and was very mad, but they handled it well and were nice talking on the phone.
So I grade "So so"
I think they should make it CLEAR that VIP membership is VIP for a reason, and not putting new customers into VIP right away, but I'm sure they'd lose customers so...

Anyways,
Have all a nice day

Date of experience: August 6, 2014

Thumbnail of user reginaw262
California
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

I didn't order I think over like 15 pairs of shoes from you guys and the past I think it's like 6 months and majority of the shoes then came too small even with me going up a size

Date of experience: July 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Regina,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user colorm33
Texas
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

I do not purchase items every month, therefore I cannot afford to give $45 a month away. I like some of the items, but most of the boot heels are to high for me to wear.

Date of experience: December 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Louise,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Thumbnail of user nicolej2
Connecticut
1 review
7 helpful votes
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November 1st, 2010

I'm not sure what other people are talking about, since I've never seen Shoedazzle advertise that the shoes they sell are THEIR shoes. They never said they manufactured their own shoes, so its pretty obvious that they go shopping and find shoes to sell. Maybe those same idiots think Marshall's or TJ Maxx manufacture their clothes...

I have been with Shoedazzle for 2 months. I've ordered 4 pairs of shoes, returning one pair because I just didn't see myself ever wearing them (but I loved them!). The customer service here is AMAZING. I comment on the facebook fan page that I want a certain style and they put those shoes in my showroom. I ask for a CS representative to call me, and they call me!

Oh, and I'm sorry, but for whoever thought that the stylists go out and find shoes SPECIFICALLY for them, individually, is an idiot. To think that a stylist goes out shopping and thinks "hmm, would Jane Doe like this shoe?" Sorry, you deserve to get your credits taken away. Obviously they pick shoes that cater to a certain style, and those shoes are automatically uploaded to whatever style you match up with.

Date of experience: November 1, 2010

Thumbnail of user lorih875
Canada
2 reviews
0 helpful votes
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April 18th, 2023
Verified purchase

Always quick shipping and I always love what I get. Never any issues with sizing. I've been ordering

Date of experience: April 18, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Lori,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Thumbnail of user katier32
Texas
1 review
1 helpful vote
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January 29th, 2016

I have bought 2 pair boots from shoedazzle and both time the boots fell right apart. The products are cheap and I will not buy from them again. I should have read the reviews before buying.

Date of experience: January 29, 2016

Thumbnail of user donnar1964
Illinois
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I purchased 3 pair of Boots! I love all three and they fit great. I have a prosthetic leg and I can only wear flat shoes and these boots fit great for me! Thank you Shoedazzle!

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Donna,

We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Tina

Thumbnail of user denisec1239
Florida
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Love the shoes the clothes and everything in the website. If I have any issues with something I bought I can return or exchange with no problem by myself or with a customer service. Love them.

Date of experience: July 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Denise,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user tonyam6
Mississippi
1 review
4 helpful votes
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August 28th, 2015

I ORDERED MY FIRST PAIR OF SHOES TODAY. I WAS UNAWARE OF THE CHARGE FOR THE VIP ELITE PROGRAM BUT I CALLED AND LET THEM CLARIFY THE TERMS FOR ME. I UNDERSTOOD EVERYTHING. YOU EITHER SKIP FROM MONTH TO MONTH BEGINNING OF THE MONTH AND NOT HAVE TO PAY THE $39 OR YOU CAN CANCEL MEMBERSHIP FOR FREE AT ANYTIME. SIMPLE! BEING POLITE GETS YOU MILES BUT BEING RUDE GETS YOU NOWHERE!

Date of experience: August 28, 2015

Thumbnail of user tiffanyh795
Texas
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

75% of my purchases break or come apart first after the first wear. Definitely not worth the membership.

Date of experience: August 22, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Tiffany,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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