- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I got the later then it said, and the quality was horrible and I got two pairs of shoes and they each fit like different sizes one was too big and one was small… would never recommend
Date of experience: November 26, 2022
ShoeDazzle gives poor customer service I had a package to come back and I ask the lady if she could update the address in a system she told me she could but she had to do as ex change but she did it as a return( poor listening skills). Secondly I asked her what about my current order she said well you have to wait for them to send it to you return it back to us... then call us back and then we will return your item back to you.( what) she refused to allow me to speak to a manager and hung up the phone. I called back only to get someone who is just as customer friendly as the last one (I'm being sarcastic) After speaking to a manager and she tells me unfortunately there's nothing she can do and it's going to take 5 to 7 business days before I can receive t my money back. ShoeDazzle does have beautiful items but there customer service is in need of a make over.
After I receive my second order I will be canceling my membership. If there's a sense of urgency to take my money... they should have that same since of urgency to resolve / address my issues and not be nonchalant about it
Date of experience: February 18, 2014
I must admit I was very happy with my order. The boots were of good quality. It did not take a long to recieve my order... I didnot have to return anything. THANK YOU SO MUCH FOR NOT SCAMING YOUR CUSTOMERS. I have lost so much money to scammers. It hurts the ones who are good companies. I am afraid to buy off the internet now. I will buy from you again. Thank you. Shirley Hines
Date of experience: December 15, 2022
Hello Shirley,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
They won't refund my money back, I Wont my money back cause they takes to long to ship package out to you, they have you waiting and by that time I found something else that had came to me in order for me to get my money back I have to refuse package and wait for it to get back to them that's more time I'll have to wait for the money to come back on my card y do all that y not just give my refund back today, don't $#*! with this dam site they full of $#*! and they have you waiting for a long time for your package
Date of experience: July 20, 2017
Hello Romen,
We’re sorry to hear about your recent experience with ShoeDazzle and we would love the opportunity to make it up to you. A member of member services will contact you shortly.
Best,
Samar
The shoes sizes are the one are normally ware but these a larger. In light not in width. I am trying to shend them back. Need help in doing so please
Date of experience: March 24, 2023
Hello Fatou,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the sizing of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The size I ordered was an 8 1/2. When I received the box it said 8 1/2 as well, the boot itself said 8 1/2 but the size of the boot on my foot felt like a 10. It was substantially bigger than an 8.5.
Date of experience: December 6, 2022
Hello Sage,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
After returning the wrong size shoes, the didn't send me the right one, because I didn't send the return label from website,
It is crazy because they can print themselves.
Date of experience: November 8, 2022
Hello Mojgan,
Thank you for your review. Our Member Services Team will contact you right away to address your return concern.
Best,
Renz
The prob with this site is you don't know the designer or maker of the shoes. Anything can look good with the right photography but the reality is very disappointing.
Date of experience: November 2, 2015
At first I was skeptical using the platform, but the whole process was smooth, delivery was fast and I got updates about everything. And the boots? High quality, top tier
Date of experience: September 19, 2022
Hello Iesha,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I just can't believe that I received my order successfully and I tried them all. They are so comfortable,and and elegant.
Date of experience: January 7, 2023
Hello Griselda,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best
Renz
The shoes were even better looking in real life than in the picture. They arrived on time and in good shape
Date of experience: May 17, 2023
Hello Charlie,
We are glad to hear about your amazing feedback regarding the merchandise and our delivery! We appreciate you taking the time to share your experience with others. Have a good one!
Best,
Bonnie
All the clothes I have bought and received are all quality items, fit well and look as good in the photos.
Date of experience: January 5, 2023
Hello Olivia,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing ShoeDazzle! Have a great day!
Best,
Mary
The boots arrived on time and were in the condition described. Boots are comfortable and a great addition to my wardrobe.
Date of experience: January 11, 2023
Hello Jennifer,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
The shoes were too small but the next size is too big and the blazer fits weird, it's not evenly proportioned
Date of experience: January 19, 2023
Hello Colleen,
We are sorry to hear that you were not satisfied with the item you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I am happy with my experience with Shoedazzle. I love the boots I purchased. The fit is good and the style and quality is great. It took less than a week for me to receive them after I ordered them.
Date of experience: November 22, 2022
Hello Cheryl,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
I had accumulated several points but realized the monthly payments are too much but I was happy with everything I ordered.
Date of experience: February 5, 2023
Hello Victoria,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
As always, working with Shoe Dazzle was super easy! My package was shipped almost immediately and arrived perfectly! Love love love!
Date of experience: March 21, 2023
Hello Maya,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing ShoeDazzle! We hope you will always have a great experience with us in the future!
Best,
Allison
The shoes were definitely a big disappointment
They wear too big; the style was not like was pictured online; fabric was wrong; shoe not made with care
Date of experience: June 20, 2022
Hello Patricia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Very dissatisfied!
I did not make a purchase and want my money back. I made a one time purchase and now money is being taken out of my account without my approval
Date of experience: February 1, 2020
Hello Sarah,
We would like to offer our deepest apologies for the trouble you experienced with Shoedazzle. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Great experience fast shipping the emails were great communication especially with the holidays. I like the prices and the fact I have an add to favorites list
Date of experience: January 7, 2022
Hello Sondra,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I've always had a good experience with them the shoes actually fit they be the right size on they look like they look in the pictures awesome company I really like them.
Date of experience: April 20, 2022
Hello Dertha,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I've been a member of Shoedazzle for years now. I love it because the quality of the shoes are great and the prices are affordable. The shoes last me a long time!
Date of experience: June 28, 2019
Hello Anna,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
The color (Berry) is beautiful and different. Between a pink and purple, the size is true to size and high boots that fit around my calves perfectly.
Date of experience: January 22, 2023
Hi Andrea,
Thank you for your wonderful feedback! We're very glad that you love the items that you received. We love being able to provide the products that our members seek and we really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
Meaning it came fast and it have got better since since last year but I never have had a problem but im glad that it have changed and customer service is awesome
Date of experience: November 23, 2022
Hello Tomeka,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
I like that there is new styles. But it would be nice to see some throw back styles. It would also be nice if shipping was faster.
Date of experience: May 2, 2023
Hello Oliver,
We appreciate the feedback you shared regarding the styles of our products and our shipping policy. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Hinda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz