Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I have tried to cancel this on numerous occasions you never let me your prices have gone off and your quality has gone down I want my thing canceled as soon as you let me use my last two VIP things that I thought I used last time and you people
Date of experience: November 5, 2022
I placed my order on 12/31 it was on my porch by 1/6. The items I bought were very nice love me some shoedazze! Very happy camper!
Date of experience: January 7, 2023
Hello Denise,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Out of 2 of 3 shoes had a nice fit, however; the 3rd pair were way too narrow. I need to find a way to return them.
Date of experience: February 20, 2023
Hello Nicolette,
We are sorry to hear that you were not satisfied with the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I feel like there is there is an intent to entice you but things are not what they seem there is always and underlying intention and condition - not impressed with the over projectry
Date of experience: July 1, 2020
Some shoes were cute but didn't fit. Most of the shoes are not my type of shoe. I like pumps. Aren't too many options. The clothing are nice but sizing is too big.
Date of experience: May 1, 2021
Hello Daniele,
Thank you for writing a review! We would love to assist you further with the concern you had with the size and fit of our products. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
My wife ordered shoes and they were apparently delivered and even after I checked my video camras they still haven't shown up almost 2 weeks later and they keep saying it's been delivered.
Date of experience: December 8, 2022
Hello Ryan,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I couldn't get all the shoes I wanted and had to go out of my way to call customer service to place the order which caused me to miss out on a sale
Date of experience: April 22, 2023
Hello Heidy,
Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best regards,
Chad
Ordered 2 paors of boots. They are so super cute. Not only are they cute but they are made well. My boots came in a timely manner considering it was around the holidays.
Date of experience: January 8, 2019
Hello Andrea,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
Have always trusted and love the shoes and the experience I have received from this site but after today I don't see myself ever purchasing anything from it, jr the (supervisor) it not about been refunded for the shoe but it for the love I had for it but you guyz took that away m not getting the exchange size I requested for either m I getting the one I sent back how it like taking candy out of a baby month that was my experience today
Date of experience: June 25, 2013
Need to return 2 pair of shoes, but I loved the produtcs, diversity of inventory and uniqueness of styles.
Date of experience: January 4, 2023
Hello Demetrius,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The shoes are cute and comfortable! Love them! The straps aren't too tight and they run true to size.
Date of experience: August 25, 2023
Hello Dana,
What an awesome review! We are grateful to hear your honest feedback about our merchandise and sizing. Members like you always inspire us to do our best. Thank you, and we value you! Have an awesome day!
Best,
Bonnie
Then I had to use the credit and of course the shoes are priced in a way that you have to buy more and pat more beyond your credit in order to use it. Not shopping here qgain6
Date of experience: September 19, 2022
Hello Natalie,
Thank you for taking the time to leave a review and your feedback about our email reminders is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
ShoeDazzle is the biggest rip off online company out there. I shopped there for few months and found out that they were charging me 39.95 for VIP membership that I didn't sign up for. I called to get a refund and that I didn't sign up for it, SD said that they signed me up to help me get more discounts. I asked to be removed from their membership, that I didn't want additional discount and will pay for my shoes as advertised. I was told that they will cancel it for me. Couple of months down the line I see membership charges yet again. I called them back and went throughout the same crap about them helping me out and so forth. SD canceled the order for me again, so they say. I cancelled this so called "VIP MEMBERSHIP" about three times if not more. Finally I canceled my card, since I can't stop SD from withdrawing money out of my account I figured this will work. What a surprise, they still managed to take money out of my account AGAIN TODAY. This has to be illegal. I called AGAIN today. I have been on hold for almost an hour now, due to a high volume of calls (not surprised). I will be calling a lot of people tomorrow morning. Including the Attorney Generals office. I hope everyone that went through similar situations, as I see many people have, would do the same.
Date of experience: July 6, 2014
I ordered the Wrong shoe size
Return was easy. New size was ship right to me with no problem no extra charge
Thanks Shoe Dazzle
Date of experience: January 5, 2023
Hello Shanell,
Thank you for the great feedback on our return policy! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day!
Best,
Lia
I bought two pair of shoes from shoe dazzle and those shoes hurt my feet and I got them a half size big I can't even walk in them I will never order from them again... Waste of money... smdh
Date of experience: February 13, 2017
I bought I pair of boots a month ago, everything was ok and I forgot about it (was one time experience, curiosity mostly) today I checked my bank account and they are charging me for something I dont even know... when I call they explain is for the vip membership when did I knew about this? Excuse me!? I didnt even know that join the vip membership means paying every month... like wtf.,!?$ she explains to me that is in the small letters when I signed up... like if the 60 minutes was enough for read that, plus buying he damn pair of shoes... this is totally incorrect, they shouldn't be charging to people just because... they should warn you and then you decide if you pay or not... Im completely angry, is very wrong what they do, they fool people... PEOPLE DONT BUY IN THIS WEBSITE, THEY WILL BE CHARGING YOU EVERY SINGLE MONTH WITHOUT YOUR CONSENT!
Date of experience: December 10, 2017
Hello Melissa,
We deeply value your relationship with Shoedazzle and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best,
Sherry
Very happy and pleased how quickly I got my boots. I have ordered alit of boots from the store and was always satisfied
Date of experience: February 16, 2023
Hello Tracey,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
I will definitely buy more and the shoes are also very nice and all at a good price
Date of experience: April 4, 2024
Hello Zulema,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Not only did I not get satisfactory resolution, I couldn't even get an answer. It has made me question if I want to order again but makes me question all the times I recommended them
Date of experience: April 19, 2022
Hello Lynnette,
Thank you for sharing your experience regarding our services and ordering online. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
No cutomer support and where is my shipment!? I have been trying to get updates and nothing. It's been over 45 days, where is my stuff?
Someone help me or give me back my money!
Date of experience: November 23, 2022
Hello Gianna,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
I wore them. Super cute with my outfit and wore them all thanksgiving day with no issue or hurt feet. I also have plantar fasciitis and I was in no pain while wearing these boots
Products used:
Shoes (boots)
Date of experience: November 24, 2022
Came super quick, comfortable, looks just like the picture, I'm a 6.5 women's and they fit perfect, I haven't broke them in yet. However, they are already comfy.
Date of experience: November 23, 2022
I became a VIP member a month ago and bought the pair of boots for $10. Took two weeks to deliver, ok fine, I wasn't in a rush to get them anyways. The size 10 fits just fine but the shoe is pretty poor quality, especially the yarn/knitted trimming at the top, which is incredibly cheap and loose. So, I decided to cancel my membership and called yesterday, but was put on hold for 15 minutes when I was short on time so I decided to try again today and it was successful; I was polite but firm with the representative on the phone (which is always the best way to go) and he finally canceled it.
However, what bothers me is that so many of these 1 star reviews are because people didn't PAY ATTENTION to the details it tells you about what happens when you sign up for the VIP membership. The writing is there. And maybe it's because I already am a VIP member with Fabletics, but I always have a reminder set on my phone to remember to skip the month. It's not that hard to do. Also, for those of you who didn't realize you were being charged monthly for 1+ years: do you not ever check your bank account statements? Jeez.
Nevertheless, after reading all these negative reviews I decided to cancel now instead of later to avoid any of the financial"mistakes" the company made via bad returns, no refunds or worse.
Tip for consumers:
SHOP SMART. Always read the fine print of any subscription or membership you sign up for online.
Date of experience: December 3, 2017
Hello Emma,
We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
Not a big deal I just ordered boots and sweaters, I have been a customer of Shoe Dazzle for sometime now and I don't have any issues. When something doesn't fit or I don't want it is an easy return.
Date of experience: November 1, 2019
Hello Toby-ann,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
XO,
Daniel
Average retail experience
I placed on line order
We rec'd items timely
Purchased as gift
Items were a value
Date of experience: January 5, 2023
Hello Kim,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
Ordered my items and said it would be here on the 7th if Oct 2021. It would arrive before my trip then delivery became super late and showed up only a week after it said it would.
Date of experience: November 1, 2021
Hello Melissa,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Angela,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our prices and quality. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad