Shoedazzle has a rating of 3.4 stars from 7,988 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I am SOOO disappointed in SHOEDAZZLE to be a fraudster. How can you people deduct $39.95 from my account without initiating any request to buy anything.
Date of experience: December 6, 2018
The heels I received were waaayyy too high and I checked the heel inches when I ordered them. Something was labeled because there is no way I can wear those heels
Very disappointed
Date of experience: June 20, 2022
Hello Heather,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I am canceling this membership. They charge you $49.99 MONTLY and then you get the VIP MEMBERSHIP PRICE FOR CRAP SHOES. Then you have to wait weeks for your order. Not with the money, time or headaches
Date of experience: June 17, 2022
Hello Trish,
When our members are unhappy, especially when it comes to the shipping process and items we have, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I didn't get my shoes and didn't want any other ones I just wanted my money back and I couldn't even get my money back
Date of experience: February 4, 2023
Hello Maribel,
It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
ShoeDazzle refused to ship to my address. I'm out Store Credits & 3 months of other credits / Piss Me Off!
Date of experience: March 7, 2023
Hello DJ,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I got 50% off boots deal when signing up but soon found there wasn't a lot to choose from. Most likely will cancel my subscription.
Date of experience: January 9, 2023
Hello Nicole,
We appreciate the feedback you shared regarding our VIP program. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Love my boots already! They are some comfortable and soooo M E! That's why I'm a repeat customer! Thanks Shoe dazzle!
Date of experience: January 7, 2023
Hello Komashi,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Yes usual shoe dazol doesn't fail to make me happy my latest purchase for 2 pairs of boots are fantastic and they fit great.
Date of experience: May 2, 2023
Hello Serina,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
No heels below 4 inches. Every time I choose a favorite, or something popular, it is sold out. Just wanna use all my VIP points and cancel membership. Feel Shie Dazzle us cleverly preventing that
Date of experience: January 8, 2019
Hello Angie,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Shoedazzle. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
The shoe was true to size, looked exactly as displayed online and there wouldn't be any need for a return.
Date of experience: March 10, 2023
Hello Latifat,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing ShoeDazzle! Have a great day!
Best,
Mary
I placed an order in September 6th, shipping was quoted to take 5-7 business days. Today is the 19th and still nothing. It didn't even ship until September 14th! And then a few days after it shipped I got an email that it would be delivered on Saturday (17th)…well guess what, it was not. So by Sunday night at 11pm with still no delivery I checked the tracking number again, and…IT STILL HAS NOT EVEN LEFT THE FACILITY IN CALIFORNIA! Wtf is going on? Absolutely no reason it should take this long. Once it finally arrives I am cancelling my membership with shoedazzle. I've been wanting to cancel for a long time now and this has finally been the last straw. Clearly this company is drowning.
Date of experience: September 19, 2022
Hello Tiffany,
Thank you for your purchase. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.
Best,
Renz
Basically, if you can't get enough sky-high designer copycat shoes, and don't have a lot of money to spend on them, this is a decent site.
I definitely wasn't expecting the highest quality material, and it's a good thing: my faux suede Karmody booties are closer to velveteen than imitation leather. That said, I love the overall look and they didn't cost much. And yes, of course the whole "stylist" thing is a crock. Their canned "advice" is actually good for a chuckle. The whole thing is pure camp.
It's definitely worth checking out other sites for price comparison before buying, but keep in mind that the 39.95 includes shipping and that whatever they recommend will be available in your size for the time being. Following the advice of other users here, I've checked out Make Me Chic. Some shoes there are a better deal, but some are close enough in price to Shoedazzle that the shipping would put them over $40, and many are sold out in various sizes. On the other hand, I found a pair of M. A. boots on Endlessshoes that, while they cost $85, look way nicer than the slightly dummed-down different version sold on Shoedazzle.
I'm keeping my subscription just as a way of keeping my options open. $40 may not be the best deal for a pair of cheapo pumps, depending on what else you can find, but it's definitely not much to pay for a pair of boots or a large handbag.
Date of experience: September 21, 2010
It was easy to order and received timely. I only order shoes, but have been pleased always.
Date of experience: April 4, 2024
Hello Summer,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
It was a great experience timely and my shoes were exactly what they were supposed to be
Date of experience: April 3, 2024
Hello Nicole,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Yall sent me wrong shoes then made the process to send them back harder was told I will get a shipping label through the mail cause I told u all personal I don't own a printer never got it then when I called about it befor the seven days were up u all send me another link to print the label out when I told u all I don't own a printer told me to go to usps to have them ship it to yall had to pay out of pocket for the label and the shipping to never get my shoes I will never us yall services ever again!
Tip for consumers:
Be careful ordering form.this place they just want ur money and send u wrong product on purpose
Products used:
Ugly rain boots when I ordered two pair of shoes
Date of experience: April 14, 2021
Hello Brandi,
Thank you for sharing your overall experience with our returns policy! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I will always say they are the best and they sells Quality Materials and theirs customer service is also great thank you guys for always servicing your customers the good Quality
Date of experience: December 7, 2022
Hello Mawatta,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!
Best,
Mary
Not ever disappointed with my purchases. When I step out in my shoes I constantly receive compliments followed with ohhhs and aaahhsss when they find out it's from Shoe dazzle. Win.win every time.
Date of experience: December 7, 2022
Hello Rene,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I became VIP member and they took $40 per month from my account. Then I canceled my VIP membership. And I got my money back after a week. Thank God...
Date of experience: January 12, 2016
Experience was it was a pleasure unlike other you products that I bought and have not received yet I'm glad you guys are not like that when there was no phone number I should have known
Date of experience: April 29, 2022
Hello Wendi,
Thank you for leaving a review. We are happy to know that you are satisfied with the services we provided. Have a fabulous day!
Best,
Renz
The size isn't true to fit I wore a size 8 and ordered it and it was so tight I had to gave my favorite boots away and I have no more money now to order another one
Date of experience: November 2, 2022
Hello Michelle,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The shoes that I have ordered I absolutely love but a lot of my choices are on the waiting list that sucks I think that your biggest sellers are the larger sizes you might want to consider that
Date of experience: August 9, 2022
Hello Patricia,
We appreciate the feedback you shared regarding the selections we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I got two pairs of shoes for CAD12.00! I couldn't believe it! One of them was a knee-high pair of boots!
I love Shoedazzle! Products are of good quality and incredible prices!
Date of experience: June 17, 2022
Hello Raquel,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I have been a loyal customer since 2011. I did not mind skipping a month online. That did not bother me. They used to give points every time you purchased something and you could use your points towards a pair of shoes. That was really great. Well they stopped that but I stayed with them anyway because the shoes are nice and for a good price. I ordered a pair of shoes for a wedding and I received the wrong size. I immediately called and the rep was nice and overnighted me another pair of shoes. Those were the wrong size as well. This time when I called back the rep treated me as if I were lying and did not want to overnight me another pair. I demanded that he try because I had one day left until the wedding. I received the shoes the day after the wedding. I returned all 3 pairs of shoes and asked for a full refund. That took over a month of calling and having to listen to a rep read a script to me. I got the run around and was told I could only get store credit. After demanding my money back on my credit card I was told I would receive it in 5 to 7 business days. 8 business days later I had to call and speak to a supervisor because the last rep I spoke to just told me anything to get me off the phone. I canceled my vip account and am waiting to see exactly how long this is going to take to get my refund.
Date of experience: August 29, 2016
I Always like shoes dazzle I just don't want you guy taking money out of my account when I don't order anything from month to month.
Date of experience: February 19, 2023
Hello Dorothy,
What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience in ShoeDazzle! Hope to hear more from you in the future!
Best,
Lia
I have a shoe problem but I love that I can order from shoedazzle without much worry. The only thing I wish was different was the cost of VIP
Date of experience: March 7, 2023
Hello Crystal,
Thank you for sharing your experience with our products and the prices we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Toluwalola,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy