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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,988 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.9%
Positive
555
Neutral
33
Negative
281
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,988)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (739) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user jessp91
Canada
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

$#*! you guys, you guys are $#*!ing awful and need to stop scamming people. Your sizers are all wrong and you don't return from Canada. Never ever buying again!

Date of experience: December 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jess,

We sincerely appreciate the feedback you shared! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user stinaj
Texas
1 review
0 helpful votes
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May 15th, 2012

Shoedazzle advertises exclusive new designs picked for you by a stylist every month. NOTHING NEW OR EXCLUSIVE ABOUT THESE CHEEP DESIGNS!
As I've discovered Shoedazzle does not design any of these shoes, they are mostly these cheep Qupid, Bumper, wild diva, or Soda shoes you can by at websites that advertise cheep club clothes, and Shoedazzle replaces the desiners name with there own.
Shoedazzle sells there shoes for $39.95 every pair, it turns out none of these shoes are real leather or real suede, they are actually only worth about $25.00!
Check out google for Qupid shoes and you'll find the magority of "Shoedazzle shoes" for a much more affordable price, what they are actually worth!
Stick a celeb name behind anything and they try to double the value.
DO NOT GET DOUPED LADY'S, PLEASE!

Date of experience: May 15, 2012

Thumbnail of user nallelyv
Arizona
1 review
0 helpful votes
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September 17th, 2019
Verified purchase

Cheap shoes for an EXPENSIVE price. Not worth it. Rare I get a shoe that is actually comfortable but also the price is just ridiculous for the quality of this shoe

Date of experience: September 13, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Nallely,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user nicoler1392
Tennessee
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

I placed my order on June 29th and it shipped on the 30th with an expected delivery date of July 6th. Well I never received my order, and I needed them for an event.

Date of experience: July 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nicole,

Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user jenniferl132
Tennessee
4 reviews
9 helpful votes
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February 9th, 2016

I've been a VIP member of Shoedazzle since 2012. I LOVED shoedazzle. Loved my purchases as well. I bought tons of shoes, purses, and accessories. They didn't scam you into becoming a VIP member back then like JustFab does. You were asked very clearly if you wanted to become a VIP member and it wasn't done automatically after making a purchase. Also it automatically added your credit onto your purchase but now its up to you i guess. I hadn't purchased anything from them in about a year and all of a sudden I get charged 39.95. So, I said i would just use the credit and cancel. So I made a purchase thinking they were the same company I had purchased from SOOO many times before. Not. I paid the full amount plus shipping and was confused because it never added the credit. I had to call customer service and get a refund. Thankfully that situation was somewhat painless although, I have to wait 5-7 days to get my money back that shouldn't have been taken at all. Also the style points used to go towards a 39.95 credit but now you can only use it to buy specific things that they have chosen. I am not a fan anymore. They have become a monster that I wont be purchasing from in the future.

Date of experience: February 9, 2016

Thumbnail of user nicollef
Texas
2 reviews
17 helpful votes
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December 8th, 2019

I accidentally forgot to skip a month, which caused $39.95 to be deducted (part of the VIP membership terms). That was ok because i think of that as a "shoe piggy bank" for later. WEELLLLL, today i went to order some shoes because they were on sale for $20! When i tried to use that credit which has been sitting for a few months, i find out you lose the sale price... in addition to that, if the final price of the shoes is LESS than the $39.95 credit, too bad, their terms are "Each VIP Credit may be redeemed in its full amount only". This means, use it AND lose it i guess? My total was $32.95, that means I lose the $7 difference, it doesn't stay on my VIP account for another time. So lets see... they get $39.95 from me, restrict me from a sale price, and force me to spend at least ALL of the $39.95 on shoes that actually cost less. This is my penalty for giving them my business. PLEASE THINK BEFORE YOU START SHOPPING WITH THIS COMPANY... they have some fun shoes and quality is pretty decent, but don't ever forget to skip a month or you are cheating yourself out of their sales, and are forcing yourself to buy shoes for $40+

Date of experience: December 5, 2019

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Nicole,

We would like to apologize for your negative experience. We'd like to learn more about your specific situation and make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user nailahm
New Hampshire
1 review
1 helpful vote
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April 4th, 2012

I luv Shoedazzle. Their prices are affordable Amanda their styles are popping. Here is my official review:
https://www.youtube.com/watch?v=HgpVXlvsIMY&feature=youtube_gdata_player

Date of experience: April 4, 2012

Thumbnail of user angelinam38
Arizona
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

I had to exchange my purohase due to size issues. The exchange was simple and fast! I have been a customer for bearky 20 years and always have a good experience!

Date of experience: November 5, 2019

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Angelina,

Awesome! We appreciate your time to share how satisfied you are with our return and exchanges. Your feedback is such an inspiration for us to always strive to provide great service for our dear members like you!

Cheers,
Bella

Thumbnail of user carlis4
Arizona
1 review
0 helpful votes
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June 12th, 2020

First off, they charge WAYYY to much for poorly made shoes that I could barely stand to wear for maybe an hour. After I got them I tried to cancel my subscription through the email they sent and it said I was unsubscribed. Then, the next month money was taken out of my account. I called them and was told that you have to call to unsubscribe, the other way doesn't work. So I tell her to cancel my subscription. She says okay and thankfully I got a refund.
The next month, again, money was taken out of my account. I called them and the customer service rep was extremely rude and basically yelled at me because I wanted a refund and I had already canceled and she told me that if I didn't get the confirmation email it didn't work! She told me there was no way to get a refund and then hung up on me. A few days ago I called to make sure its canceled and this time she gave me the refund BUT I STILL HAVEN'T RECEIVED A CONFIRMATION EMAIL

Date of experience: May 24, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Carli,

We are sorry to hear about your negative experience with our customer service. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.

Best,
Chad

Thumbnail of user robint518
South Carolina
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

Got it fast and love the packaging
Perfect size They look like the picture Very satisfying not having to go out to shop I can do it here

Date of experience: June 2, 2023

Thumbnail of user janyl5
Canada
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I ordered a pair of sandals and they were nevere delivered and I haven't got any email information neither so no tracking number NOTHING 🤬

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Jany,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user guidom36
Texas
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

Never Received order# *******335
I checked my bank account and had a Charge for $49.99 Monthly membership?
WTF is that? NEVER ASKED FOR IT!
So, I'm done with Shoedazzle

Date of experience: December 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Guido,

Thank you for sharing your experience with your order and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user alyseg3
Missouri
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

I ordered my shoes on the 12th of November. There was a shipping label created on the the 14th, but there has been no movement on the tracking since then.

Date of experience: November 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Alyse,

Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.

Best,
Renz

Thumbnail of user stephaniep205
Washington
1 review
1 helpful vote
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November 14th, 2018

As a mother of a young daughter, im Just currious if their commercials played all day is to advertise the buisness... or to encourage young girls to dress like skanky hookers?

Date of experience: November 11, 2018

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Stephanie,

We would like to offer our deepest apologies for the trouble you experienced with Shoedazzle. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user wandap407
New York
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

Shoe dis not fit and the size I need is no longer available. I really wanted that shoe too

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 19, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Wanda,

We're sad to know that you are not satisfied with the products you ordered and that did not meet your size expectations. We would also like to discuss further the availability of our products in the styles/sizes you like. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.

Best,
Zeth

Thumbnail of user loriw1043
Canada
2 reviews
0 helpful votes
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April 26th, 2024
Verified purchase

The shoes are great quality, well priced and comfortable. Delivery was transparent and efficient.

Date of experience: April 16, 2024

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Lori,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user lucellh
Texas
1 review
10 helpful votes
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September 15th, 2016

So I tried "Shoedazzle" out for the first time. When I received my first order I was sent the wrong color. I returned the heels so that I could exchange them for the correct color, but ended up receiving a 1/2 size too large.
After sending those back and receiving a refund, I thought "honest mistake, why not try again?" This time I ordered 6 items. Apparently the package was "undeliverable" due to my address (which I get all of my packages sent to). Well the box got sent back and I called to see what we could do. Shoedazzle told me that 4 of the 6 items were sold out and they could only send two of them back to me (which they never did). I was frustrated but said "okay, what about my refund." They said they would credit my account for the items that were sold out. I waited for my refund and nothing appeared. I called them this past Tuesday to check on my refund and apparently no one processed it. I wasn't very happy at this point so I stayed on the phone until my refund was fully processed. My refund ended up being $160 worth of store credit (same amount that I previously spent). I figured since it was store credit I might as well use it. I then bought Alexis Harlan 4 more items, but to my surprise (not really) I received an email today stating that our shipment is being delayed. If it wasn't for the previously mentioned issues it wouldn't be a big deal, but I'm pretty sure at this point I am done giving Shoedazzle my business

Date of experience: September 15, 2016

Thumbnail of user lisab4588
Tennessee
2 reviews
0 helpful votes
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March 22nd, 2023
Verified purchase

Theshoes were awesome and fit real good and iam sure to purchase again from you again thanks again love them

Date of experience: March 22, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Lisa,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user latrellh3
Florida
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

This shoe is beautiful I'm usual a 8 but certain shoes I get a 9 because it run small glad I did, shoe dazzle never fail me, I'm happy with my purchase!

Products used:
Shoes

Service
Value
Shipping
Quality

Date of experience: June 17, 2022

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello India,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Thumbnail of user cherissea
TT
2 reviews
0 helpful votes
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June 16th, 2022
Verified purchase

I was absolutely blown away with the styles on the website. I saw Christine Quinn's Collection and decided to go on the website.
I fell DEEPLY IN LOVE with ALL the styles and the prices I wasn't sure but I joined as a VIP member and bought 2 shoes and I was shocked at the price and when the shoes came I was in loveeeee I put them on and was just walking around the house no where to go but I just had to wear them. I don't go out much but next time I am going out I am definitely wearing one even if I am overdressed I already put 5 shoes in my cart to buy more.
I love them

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Cherisse,

Thank you for taking the time to share your experience with others. We’re happy to know that you loved our products and have enough to wear on special occasions. Please have a wonderful day.

Best wishes!
Armando

Thumbnail of user kionnar5
Georgia
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

The shipping date kept changing and my package hadn't arrived a month after ordering it. I spoke with customer service and they kept telling me it was shipped, however FedEx had no shipping details, besides a label being printed. Customer service just kept lying to me. I did get a refund but that's not the point. I CALLED SEVERAL TIMES BEFORE JUNE 2ND. THEY JUST KEPT TELLING ME IT SHIPPED, WHEN IT DIDN'T. I DIDN'T WANT A REFUND I WANTED MY STUFF! ONE ITEM I ORDERED WAS A MOTHER'S DAY GIFT AND IT WASN'T RECEIVED AND IT MESSED UP MY PLANS!

Service
Value
Shipping
Returns
Quality

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Kionna,

Thank you for sharing your feedback with us regarding the order that you still haven't received. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user rashedad
Mississippi
1 review
0 helpful votes
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August 3rd, 2020
Verified purchase

My name is Rasheda Davis and i did not receive my boots. I've sent my boots back and did not get a replacement.
Email: *******@gmail.com
Tel. *******409

Date of experience: July 4, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Rasheda,

Thank you for writing a review regarding the item you've sent back. Our Member Services team will be contacting you shortly to assist you further.

Best,
Nelle

Thumbnail of user loves15
Philippines
1 review
22 helpful votes
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April 3rd, 2015

Like seriously people?. Go back to kindergarten, cause ya'll dont know how to read. OMG!. Like ya'll kidding right?. Come'on people. READ the f***** terms and conditions and just dial the F****n number and before any order. You keep on complaining it's even your fault in the first place... DUH!. GGGGGOOOOO BBBAAAACCCCCKKK TTOO KINDERGARTEN!

Date of experience: April 3, 2015

Thumbnail of user angelal268
Louisiana
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

I really really love the booties that I purchased. I wore the booties to two partys which was a total of 4hours and didn't want to take them off. Love love them...

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Angela,

Shoedazzle promises to provide you with the latest, branded and high-quality products. We are always happy to serve members like you. Thanks a lot!

XO,
Ivy

Thumbnail of user ashleyr237
Indiana
1 review
4 helpful votes
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January 11th, 2019
Verified purchase

Recieved my boots but they were oversized and not the material I thought they were going to be. It was LESS hassle to sell them to someone locally so I could get my money back.

Date of experience: January 8, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Ashley,

Please accept our sincere apologies for the inconvenience you may have experienced. At Shoedazzle, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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