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Shoedazzle has a rating of 3.4 stars from 7,982 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
Great experience I love my shoes they're beautiful and comfortable and was a really good price
Date of experience: April 4, 2023
NOT MUCH TO TELL, the customer service is ho hum since you can't talk to an actual person and live chatting is a joke with this company, since losing the 1800 lines!
Date of experience: January 19, 2022
Hi Gina,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
They feel amazing on my feet i am happy with my purchase thank you so much
Date of experience: January 22, 2023
Hello Michelle,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Mass Variety of show styles customized to your liking made easy to shop for any occasion
Date of experience: March 21, 2023
Hello Corianne,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
After my purchases from shoedazzle they took 368$ out of my account and it's not credited
Date of experience: August 1, 2023
Hello Candace,
Thank you for taking the time to leave a review and your feedback about your account is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
These products are very poorly made and very cheap quality I immediately sent every thing back.
Date of experience: May 1, 2023
Hello Amber,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Gor exactly what I ordered, product was exceptional and very happy and satisfied with my order..
Date of experience: February 1, 2023
Hello Kimberley,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
I called to cancel my subscription several times and it is still taking from my account.
Date of experience: January 31, 2023
Hello Andrea,
We regretfully note that we received your feedback regarding your VIP account. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I received my boots and they are incredible like thank you so very much you guys
Date of experience: February 1, 2023
Everything fits beautifully and the shoes are amazing as well. So comfortable and true to size.
Date of experience: May 4, 2023
Hello Donna,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
The boots that I purchased very comfortable and pretty very stylish. Received a lot of compliments.
Date of experience: February 2, 2023
Hello Sharon,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The shoes are hard and firm. If the fabric was softer it'll be a decent shoe
Date of experience: March 8, 2023
Hello Sharee,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Order came quick and I am very please with all 3 pair of heels I ordered.
Date of experience: March 21, 2023
Hello Rosemund,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing great products for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
I was looking forward to join with Shoedazzle, but I don't think I am going to order from the company anymore. Over a month later after my initial purchase date I still haven't received my order. According to company my order is shipped to me 3 times. First time the shipping company returned my order because the package was damaged or at least that was what I was told. Now the company promises to reship my order but one of the items that I ordered was out of stock I was given a store credit for this item. Once I looked at my account I saw the store credit however few days later when I logged back to my account to see how my re-shipment is doing I noticed that the store credit amount was reduced on my account. Finally few days later I received a notification that my item was delivered and left on my front door our daughter went to see but no package I then contacted in customer service where I was told that I should wait few more days since delivery company sometimes marks items delivered few days beforehand. Now I haven't never heard anything like that, but I waited another day but no package. I contacted again to resolve the issue when I was told to change my shipping address only additional address I was able to give was my work place and as of right now I am still waiting to receive this order that I placed over a month ago. Not really customer friendly company. I would understand that shipping may take extra if I would be living in country but so far all other companies that we have ordered we have received our items no problem at all. Seems that Shoedazzle is the only company that can't have their items delivered in timely manner.
Date of experience: August 8, 2022
Hello Jonna,
We value all feedback, so we appreciate you taking the time to tell us about your experience with our shipping process. Right now, we'll send you a private message. Thanks!
Best,
Clark
My shoes arrived just in time for a very important trip. Shoedazzle is always on time.
Date of experience: February 17, 2023
Hello Chassity,
Amazing feedback! Thank you for taking the time to share your review about our delivery! We aim to provide the best service for every member! Hope you have an amazing day!
Best,
Bonnie
The customer service representative was top notch! She was also very knowledgeable as well. Thank you.
Date of experience: November 3, 2022
Hello Sharonda,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I have been waiting on my order since 2/1/23 and still have not received them yet
Date of experience: February 26, 2023
Hello Quintella,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I always find fun, comfortable, and stylish shoes and clothes for a reasonable price. Thanks ShoeDazzle!
Date of experience: June 16, 2022
Hello, Gabriella. We strive to meet all your needs, including comfort and style always at reasonable prices! Come back and check us out soon.
Best regards, Adriana
Great products great shipping packing and got it in wonderful timing Everytime even during the holidays
Date of experience: March 1, 2022
Hello Briana,
We are glad you are enjoying our products and delivery services! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
I don't even use the service I was charged 39 dollars for a VIP membership I knew nothing about when asked for a refund they said we can only do a store credit f them will never use again
Date of experience: August 21, 2019
Hello Veronica,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Gorgeous heels i love them so much. Worn them three times already! Definitely wouldn't mind another color too
Date of experience: June 16, 2022
Hello Dana,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I have been a customer for a few years. I have no idea what these negative reviews are talking about. I have had nothing but exceptional help every time I have had to call. Never have to wait to speak to someone and deal with my issues quickly and professionally. I have ordered about 50 pairs of shoes from this site some funky and fun for nights out with the girls and other professional and lower key to wear to work. I am known as the "shoe girl" at work! Everyone loves the original styles I come in with and how versatile they are.
I have returned a couple of orders with no problem. If you can read there are no surprises! Everything is on the website that you need to know. I stopped ordering this year because for some reason I am now being charged duty on my orders when they are delivered and it almost doubles the price! So I'm sorry but the shoes are not worth that much.
Yes they are cheaper shoes (you are paying $40 for them) If you need a fancy pair I would recommend a higher end store. But for everyday use and office wear I have had lots of luck on this site. Read the models reviews and customer reviews of the shoe! Make sure you know what you are getting. I always ordered a half size up, I found the shoes a little tight in my regular size. But awesome selection with some really original shoes.
The shipping can be slow sometimes but coming to Canada takes a while so be patient I have waited up to 3 weeks for delivery a couple of times, usually I get them within 10 days.
Inform yourself and find out what you are buying. No complaints from this girl! Miss this site, hoping they get a wharehouse in Canada at some point so I can start ordering again.
Date of experience: November 12, 2014
THE BOOTS & SHOES ARE VERY WELL PACKAGED. I LOVE ALL I RECV'D GOT 3 PAIRS OF BOOTS FIRST THEN MORE WHEN I ORDERED MY GRANDDAUGHTERS. IN A WEEK. SPEEDY DELIVERY.
Date of experience: March 7, 2022
Hello Donna,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
So I ordered about maybe 8 pair of heels due to me being a model and always in photoshoots. Now my issue is all of a sudden I'm so called a vip member and they've been charging my card (the one I don't even use) 39.95.
(My purchase I had credit. *: didn't know that till checkout*: and used and I only had to pay a dollar for 7_8 or so pairs heels)
When I realized I went ahead and turnt my card off! (So now when I go into a store I turn it on at the counter when I remember to)
Now being the fact I havnt had time to call since my schedule is busy I called today the first time. Spoke to someone and told her what happen and she hung up.
I then wrote shoedazzle on Instagram and they told me call the same number I called already.
I called back and the lady clearly seen between the 2 cards but still did ABSOLUTELY NOTHING. Card was charged prior to me turning it off and it's 2 they recently tried.
I called for refunds but that's clearly not happening so.
I'm only in the field I'm in because I have a high goal set for myself and I'm still investigating in myself as is so After I shoot in the rest of the heels I won't be shopping with this company again.
My main goal is to make money through my modeling, billboards, music, magazines, brand ambassador, get my son into nick and Disney etc.
But thanks
Shaneeka S.
(@jerzeydream)
Tip for consumers:
Watch your accounts .
Products used:
3 of the 7(8)
Date of experience: February 18, 2021
Hi Shaneeka,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I bought a pair of boots that were suppose to be wide calve and they deff are not for a women with a larger calf.
Date of experience: May 8, 2021
Hello Candace,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Nicole,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad