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Shoedazzle has a rating of 3.4 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
Always great. Good quality. Return process is fast and easy. Love the skip the month option, so I can still enjoy when I have the budget.
Date of experience: September 21, 2022
The shoes look and feel so good! They fit perfectly! And are exactly as described!
Date of experience: February 4, 2023
Hello Shannon,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Unbelievable that I look so chic & fashion forward at these prices. I maybe 52 but feel 35 & like to look it, lol. Shoedazzle lets me do just that!
Date of experience: April 19, 2021
Hello Susan,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Over all is excellent and everything that i ordered was amazing and in good condition
Date of experience: February 1, 2023
Hello Earl,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
Great boots great fit I love them so much fast delivery you guys are awesome
Date of experience: February 4, 2023
Hello Lavenia,
Thank you for the great feedback! It feels good that our members appreciate the effort we put into ensuring we provide the best quality products and services!
Best,
Mary
Always happy with everything I get! Lots of compliments on my pink boots I got!
Date of experience: February 4, 2023
Hello Kimberly,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your pink boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Easy to shop and check out, great prices. I love the selections, styles and colors
Date of experience: February 2, 2023
Hello Denise,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Got different boots. I love them. There comfortable. Better than the pictures on the website
Date of experience: February 1, 2023
Hello Jazmin,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Shoe will not go up my leg to tight on the calf I will be returning. Also the website Makes it hard for me to return.
Date of experience: November 25, 2022
Hello Rashida,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've had no problem since becoming a member. Returns are easy, and orders are prompt
Date of experience: February 1, 2023
Hello Virna,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
My experience so far is okay, I was able to find the things I want
Date of experience: February 4, 2023
Hello Tara,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Received my shoes and they were exactly as shown and the fit was perfect.
Good quality and very reasonable prices.
I'm glad I renewed my account.
Date of experience: September 22, 2022
Hello Ometa,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I ordered 2 pairs of heels and it was good.
I can recommend that their products are good. What you see in thier site, is what you get. Very nice!
Date of experience: August 8, 2022
Hi Aiza,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Tina
Great experience highly recommend ordering from this site. And will continue to order from Shoedazzle
Date of experience: August 8, 2022
Hello Alyssa,
Thanks for sharing a review with ordering from our website! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!
Best,
Mary
Love it, I just miss the $9.95 monthly- love saving up and then spend more.
Date of experience: August 22, 2023
Hello Bonnie,
We are happy you are enjoying your online shopping experience! Thanks for your fantastic feedback and we're glad you are enjoying our website. We love hearing from awesome members like you!
Best regards,
Chad
Bought three pairs and they all were great additions to my collection. Cuteness all around.
Date of experience: August 22, 2023
Hello Althea,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I only by shoes 2 times but you every month take out money my credit card so I make a report my credit card company who now investigate this fraud
Date of experience: August 13, 2022
Hello Istvanne,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
It is the only place I can find boots that I like and fit right
Date of experience: February 18, 2023
Hello Tina,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I brought these boots during a sale they are very cute and comfortable boots. The price was great but I recommend you go up a size.
Date of experience: June 16, 2022
Hello Shemika,
Thank you for taking the time to provide feedback. Your feedback regarding our sizing. We want to address it as soon as possible. Our Member Services team will contact you right now.
Best,
Clark
All shoes i ordered were to small
The app was not working. It would always time out not giving me time to browse or place orders
Date of experience: February 1, 2021
Hi Iesha,
Thanks for your effort in writing a review of how your purchase fits you! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I ordered 2 pairs of boots, I need wide calf and checking the measurements they posted, the wide calf should have fit with no problem. Saw I would become a VIP member and you had to "skip" the month between the 1-5 of each month or be charged 39.95. Fine, I plan to cancel as soon as I get the boots, before I even have to skip a month... yeah right, took forever to ship. Got the boots, one pair was good, the other was no where near the posted measurements, so I returned them. Also takes forever, and I have to call to see what happened, they received them, but never processed the return. They'll force it through and I'll get my credit for 21.18 in 5-7 days... Really? Meanwhile, I go on the site to "skip" the month on the 4th, seems to be all good. A couple days later, I see they took the 39.95 from my account. I get on the chat, they say I didn't opt to skip and can I prove it? Can I prove it? I didn't realize I was going to have to prove it. Tell them I want to cancel my membership and I want the 39.95 and the 21.18 from the return back on my card at once. They end the chat. Open a new chat, it comes up "Justfab", forgot to change her screen I guess, 2 names, same company. She changes it to shoedazzle and after going through it all again, confirms I'll be refunded my 39.95 and 15.23, suddenly there's a restocking fee on their misrepresented sizing... Got the 39.95 the next day, 2 weeks later still waiting for the 21.18. Have sent multiple emails, they don't respond to and chats they end. Run screaming from shoedazzle and justfab, I believe dresslily is them as well, going to every outlet I can to get the word out
Date of experience: December 16, 2016
I like shoedazzle shoes, this so comfortable and beautiful size
Date of experience: May 20, 2023
Hello Mariam,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Great shoes I love them even though my things where delayed but they Got to me safely and well packaged
Products used:
Shoes
Date of experience: July 14, 2022
Hello Naomi,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
My feet are in love with my new shoes. Order and delivery were seemless. Couldn't have been better. Thank you Shoe Dazzle!
Date of experience: July 13, 2022
Hello Caroline,
We are happy to know that you are satisfied with your purchase. We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I think that the way they go about entering you into this membership is really backhanded. If I'm joining a monthly membership that includes a fee then I want to know about it right away, they don't say anything about it having a fee until you're checking out and asked if you agree to the terms and conditions. Since it was a new site for me I did look at it but I know a lot of the times most people will just check yes and move on. After realizing this I automatically called to see what I could do about cancelling this membership, the lady I spoke to had a huge attitude with me and would barely let me get a word in edge wise. She said I would be charged full price for all of the merchandise I ordered and I said that didn't make sense to me, I had already ordered it at the price given to me and no where was I given the option to Yes, be a member or No, don't be a member and was not aware that those prices were based off of a membership, I thought it was a first time buyer promo. As she wouldn't let me speak I hung up and called back to speak to a different representative who then told me my order had already been cancelled by the previous representative. As I had actually wanted to still purchase these items I was very surprised they just automatically went ahead and cancelled everything without my say so. I told them that I expected the charge to automatically be deleted from my account and I would never be dealing with the company again. There definitely could've been a different end result had the customer service representative been competent in any way shape or form. I would advise staying away from this company all together as they seem shady and difficult to deal with, there are plenty of other shoe websites to buy from.
Date of experience: April 7, 2015
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Whitney,
We are glad you are enjoying our products and the 'Skip the Month' option! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth