- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Shoedazzle has a rating of 3.4 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
So I've been a member for two months until today. This month was the first I skipped because I already had credit from last month that I have yet to use. Today they're having a pretty good sale (for VIP members only) so I tried to make a purchase, only to discover 1- I have been charged this month regardless of having skipped, and 2- my "credit" is pretty much wasted because you can only use that credit towards full priced items, aka not VIP pricing.
I contacted them about both issues.As regard to my purchase he told me that my credit only applies if I'm willing to pay full price and the total has to be above 39$ increments. So lets say you have 78$ in credit like I did earlier today and tried to purchase two items, 1 was 39$ and the other was 19$, my credit would only cover the 39$ item and not the lesser value item even though I have enough balance to cover it! That's just ridiculous, but fine, I should've read the fine print.
He also informed me that they recommend not using the mobile site because sometimes the skipping a month doesn't go through and if it did I should have gotten a confirmation email. I told him I never got one and I didn't know that I was supposed to as this is my first time skipping, I just wanted that credit back. He said he can't do that.
I am seething at this point, use whatever credit I have to buy things I don't really want, and cancel my membership. To cancel I have to speak with a rep, they dont just have a cancel button. He wanted to know why, I told him I just wanted the credit for the month back and they had refused to do that so I'm done. He says I"I see here that you've already used that to make a purchase today so unfortunately I can't return it to you, but I can give you a 20% discount on future items if you will stay as a VIP member" The games they play are unbelievable!
They aren't upfront and customer service is ridiculous. Just stay away
Date of experience: July 11, 2017
I buy from Shoes Dazzle at least every 2 months. I've never order a pair of shoes that I didn't love.
Date of experience: July 2, 2020
Hello Kristi,
Wow! Thank you for loving our products! We will make sure to continuously create products with the highest quality at a very reasonable price!
Best,
Nelle
I finally got to use my refund from a previous return, and was able to combine it with with another discount.
Date of experience: January 4, 2020
Hello Braxtyn,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,
Ivy
Shoes arrived around a week after I ordered (probably a little sooner because it felt really quick) and shoes fit great.
Date of experience: June 19, 2022
Hello Martha,
Awesome! We're happy to provide you a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!
Best,
Dean
My purchase was never delivered. I tried to talk to customer service with no resolution insight. They lost a loyal customer.
Date of experience: July 1, 2020
I'm so satisfy with the availability and styles in shoes. I'm constantly asked by friends, where do you get those shoes.
Date of experience: August 1, 2020
I've ordered many items. Very pleased with quality and timing on delivery. Will order more and recommend to family and friends
Date of experience: January 5, 2022
Hello Latanya,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a dazzling day!
Best regards,
Chad
Love the fit will continue to shop here. Will tell friends and family about the site. Delivery was not an issue.
Date of experience: May 25, 2019
Hello Barbara,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,
Ivy
Thumbs up I love my new shoes. They run a little small but otherwise I love them. Thank u shoe dazzle.
Date of experience: December 7, 2022
Hello Ashley,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am getting emails to describe my purchase when I still haven't received my package nearly 2 weeks after ordering it.
Date of experience: December 10, 2022
Hello Scott,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
For plus size Nice boots they stretch a lil also I recommend and they are comfortable and can wear sexy dresses
Date of experience: December 9, 2022
Hello Princess,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love Shoedazzle! They always take care of me. In addition to the great service, the company just has great products.
Date of experience: December 19, 2017
Hello Greta,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Sherry
Had to exchange original order due to them being too big, but the experience was easy and got the replacement quickly
Date of experience: November 22, 2022
Hello Michelle,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I was looking for this style of boot. It's perfect. They fit perfect & are so comfortable. I highly recommend them.
Date of experience: November 23, 2022
Hi Patricia,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Shoe dazzle was fantastic at delivering items on time and having the items look just as they did in the picture.
Date of experience: June 5, 2020
Hello Kate,
Thank you for the positive feedback! We are happy to know that your order was delivered quickly. Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
I just received my first pair of heels and I love them. They were budget friendly and the style is everything!
Date of experience: August 9, 2022
Hi Jaelyn,
Thank you for your amazing feedback! We're glad that you love the style of the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
Great prices on most things fast delivery and shoes are great good selections hard to choose which ones to get. Thanks
Date of experience: November 29, 2022
Hello Jennylee,
We are happy you are enjoying your online shopping experience! Thanks for your fantastic feedback and we're glad you are enjoying our website. We love hearing from awesome members like you!
Best regards,
Chad
Suprisingly warm and comfy i got alot of compliments nd i fell so good wearing them they didnt pinch or hurt
Date of experience: November 2, 2022
Hello Melissa,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I wish there was a reminder notification to skip the month or shop
The quality of the shoes is really low.
Date of experience: June 16, 2022
Hello Skye,
Thank you for your feedback and thoughts on our skipping process. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the wide selection of shoes that are currently on trend. Also, the clothing and accessories are beautiful. Great quality!
Date of experience: September 1, 2020
Hello Annabella,
Thanks for the great review! We are delighted that you enjoy our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Nelle
So far I've loved every pair of shoes I got but the clothes I've ordered on shoe dazzle never fit right or look good on me
Date of experience: February 11, 2019
Hello Alycia,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
Fast shipping, great fit! I absolutely love my boots! I had got a wonderful deal on buy 3 for 39.99! I think I'm the Shiii when I wear them
Date of experience: November 2, 2019
Love the style n feel of it n wish they had half sizes so I can get a 12.5 as the 12s r just a bit small for me
Date of experience: May 4, 2021
Hello Cory,
Thanks for writing a review regarding our sizing! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I am in love with these two rompers. They are great quality and fit very true to size. If they came in more colors, I would buy them all!
Date of experience: June 3, 2020
Hello Emilia,
Wonderful! Thank you for writing positive feedback! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them! You can surely expect great styles on the website!
Best,
Nelle
Couldn't ask for a better outcome had 3 credits i was able to all 3 at the same time paid 1$ something for 3 products that it's unbelievable amazing
Date of experience: August 9, 2022
Hi Edileusa,
Thank you so much for your awesome feedback regarding the member credit usage! We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Ayat,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Samar