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Shoedazzle has a rating of 3.4 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
Idk why I just got charged $50 from shoe dazzle mind u haven't bought from them in like a month and paid already I'm now getting charged another $50?
Date of experience: December 7, 2022
Haven't received confirmation email regarding recent purchase!
Date of experience: March 4, 2024
Hello Erica,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Wouldn't buy again. Bad quality shoes, cheap, and paying for shipping is annoying. Canceled my subscription after my first pair
Date of experience: February 1, 2021
Hello Morgan,
Thank you for sharing your overall experience with Shoedazzle! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
My experience on receiving my orders are excellent.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Hello Angela,
Thank you for writing a review about our merchandise and selections. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Thank you for wonderful customer service. You always make me feel that my happiness in shoes matters. Love me some ShoeDazzle
Date of experience: March 1, 2018
Brought shoes for my daughter whom is a big girl they had shoes that fit and looked good on her feet. Delivered time was right on time. Good job
Date of experience: June 21, 2022
Hello Rachel,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I love your shoes but did not ask to be a vip member i got a full refund ans i will order from you again thank you so much
Date of experience: December 8, 2018
Hello Adrienne,
Shoedazzle is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,
Ivy
I was suppose to get a refund for 2 months it was only one and no one can help me, so I have lost 39.95 and I'm NOT happy
Date of experience: May 29, 2019
Hello Barbara,
We would like to sincerely thank you for notifying us about your experience with Shoedazzle. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I always have a good experience shopping on Shoedazzle. Fast delivery and the shoes fit well
Date of experience: March 1, 2024
Hello Elizabeth,
Amazing feedback! It’s great to read your feedback about our delivery, merchandise, and shopping experience. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
My shoes are comfortable. I like the color. Got compliments on my shoes
Date of experience: April 7, 2023
Shoes to big and they make feet look like a clown since Just Fab took over u will have to go down a size for the shoes to fit.
Date of experience: January 8, 2019
Hello Ashley,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
First, the quality is amazing, secondly they all are true to size and fits perfectly. I absolutely love the items! Worth the money and hype.
Date of experience: November 6, 2022
Hello Shalini,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
Best,
Mary
I like their shoes. What I don't like is when they automatically send me items on my list that I didn't want to order yet.
Date of experience: May 1, 2021
Hello Dakina,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the order process. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I'm glad to buy shoes with you and I'm happy with everything as a price, delivery speed and quality of the products.
Thanks!
Best regards.
Date of experience: December 7, 2022
Hello Sabrina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My package has been stuck at the same facility for exactly 14 days today. There has been no progress and no assistance from customer service
Date of experience: September 19, 2022
Hello Sandra,
Thank you for your purchase. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.
Best,
Renz
Click Click Click, DONE! That is my review but it seems I have to enter a few more words, so now I should be OK!
Date of experience: January 5, 2023
Hello Kevin,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I have not seen anything that is suitable for my current job. All the heels are to high in the style shoe that I liked
Date of experience: May 27, 2019
Hello Ann,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Unfortunately, one pair of my shoes is too tight so I need to exchange one pair. They look amazing and can't wait to wear them
Date of experience: December 11, 2022
Hello Courtney,
We value the comments you made about the size of the item that you got. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Reasonable pricing! Only if they had more available to buy at these clearance prices, my only wish is they get it out to me faster.
Date of experience: December 3, 2022
My experience with shoes after I love the shoes that I ordered at percher they fit very well I love the color I love the heel size overall everything is wonderful
Date of experience: November 2, 2022
Hello Symone,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I had a good experience with shoe dazzle. I had to send the red boots back because they didn't fit they made my feet cramp.
Date of experience: November 2, 2022
Hello Cheresa,
Thank you for the great feedback! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day.
Best,
Lia
The wedged heel sandals sandals I bought are so cute but they have no grip on the bottom and are very slippery to walk in.
Date of experience: October 1, 2021
Hello Jessica,
Thank you for writing a review regarding the wedge that you purchased. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I've used ShoeDazzle on and off for a few years. I am always getting compliments on my shoes. Such a different selection for any occasion.
Date of experience: March 3, 2020
Hello Brittney,
Thank you for writing a review! We're happy to hear that you're getting compliments because of your shoes! Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Nelle
I had offered 2 pairs of shoes which were the wrong size. Customer service was great and the return so easy. Love SHOE DAZZLE!
Date of experience: July 2, 2019
Hello Fran,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
No package yet. I have been waiting and for some reason the package went back and now they are charging me to get it back.
Date of experience: November 25, 2022
Hello Loida,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered size 5.5 and got 7.5, the sale slip says 5.5 however shoebox and shoes indicate 7.5. They are about 2 sizes too big.
Date of experience: August 11, 2022
Hello Erika,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I really loved the boots. I ordered 2 pair, black and white. I will definitely be ordering more. You guys are awesome shoes, boots, etc.
Date of experience: November 3, 2022
Hello Valerie,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Angelina,
Thank you for sharing your experience with the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary