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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.9%
Positive
553
Neutral
32
Negative
280
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,984)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (739) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user tamrac42
Texas
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

I have wanted the popular travel bag that has gone viral. With my VIP credit I was able to get it and if everyone only knew how much they would be speechless. I love it came in a dust cover bag and how quick I received it. I can't wait to use for my birthday trip with the girls and future trips.

Service
Value
Shipping
Quality

Date of experience: April 7, 2024

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Tamra,

Wow! We appreciate your awesome review about our merchandise and the VIP Credit. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!

Best,
Bonnie

Thumbnail of user nicoleb2706
Virginia
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I've been curious how I can use the 49.95 as a monetary value for purchasing instead of "VIP Credit." Before the VIP credit I could use my monetary value and purchase a bunch of clearance items, etc. Great value, ya know.

But, I'm stuck to choosing one item that could be less or more than the 49.95 I would pay each month. Which is why I prefer to skip most months because I just can't justify spending that monthly payment and seeing that I can use my credit on a 6 pack of socks?
Or 3 pairs of underwear? Or 1 or 2 tank tops? It doesn't add up.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Nikki,

Thank you for taking the time to leave a review. Your feedback about our pricing, promos, and VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user krissyp21
Texas
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Since the system changed I feel like I'm loosing money every time I forget to skip a month because the credits are no longer worth monetary value towards clothes. Usually if I use my credit I'm spending more than the product is actually on sale as…. Like I can get 2 pairs of shoes for a credit which is 50 but the shoes are only 17 each if I don't use the credits. I will be stopping my membership soon, this email actually reminded me - sucks because I do love your products

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 3, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Krissy,

Thank you for taking the time to leave a review. Your feedback about our promos and VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user lillianm311
Pennsylvania
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I love the Gothic look. The boots are beautiful.
I can wear them with dresses and pants.

Date of experience: September 10, 2024

Thumbnail of user mandis77
Michigan
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

I have not even gotten a confirmation email since my purchase and still have not received the product.

Date of experience: August 21, 2024

Thumbnail of user rodikae
New York
1 review
0 helpful votes
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April 14th, 2024
Verified purchase
• Updated review

I really like shoe dazzle. Shopping and returning is quick and simple. Always allot of sales, they have other selections besides shoes. I have brought a bag from them and it's nice for everyday weekend get away.

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Rodika,

We're glad you enjoy our promos and selections! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!

Best,
Zeth

For the love of shoes
August 11th, 2022
Verified purchase
• Previous review

Very good price. The shoes are pretty good quality and love that you can skip a month to if not in your budget or you don't find anything you like.

Date of experience: August 11, 2022

Thumbnail of user kimf946
Canada
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Lost all my credits then had too fight too get them back
Hate that you have $500 in credits but if you spend $ 55 even though they have your money u have too pay $20 because u can only use one credit towards your purchase. Like dealing with bell Canada

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Kim,

Thank you for taking the time to leave a review. Your feedback about our pricing and VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user piperc37
California
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

The subscription is bogus. They charge you $50 a month just to still have to pay the "membership" difference and shipping, so you're not even saving any money. Also, after having the subscription for months and months, I never received the VIP credit they talk about. When trying to get the VIP credit, they just wanted to charge my account another $50. And the worst part, I got a pair of combat boots maybe 2 months ago, and the heel of both boots already have a big hole in them. I literally wear them to work as a receptionist. Super, super cheap.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: April 11, 2024

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Piper,

Thank you for writing a review about our merchandise, the VIP Credit, and the VIP membership. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.

Best,
Bonnie

Thumbnail of user tanyaw426
Kentucky
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

I love my new shies and always get compliments, thank you for making it so affordable and fun to stay stylish! I also love that they have a selection in wide calf boots, very hard to find, but not on here, and I think I have almost every pair.I'm obsessed!

Date of experience: April 7, 2024

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Tanya,

Wow! Thanks for sharing a review about our merchandise and the selections! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future! Enjoy your day!

Best,
Bonnie

Thumbnail of user katrinap222
Maryland
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Everything about my recent purchase was great! Shoe quality and true to my size ordered.

Date of experience: September 6, 2024

Thumbnail of user lakishal12
Texas
2 reviews
0 helpful votes
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September 16th, 2024
Verified purchase

My experience was great. I was able to get 2 pair of shoes for 6.28

Date of experience: September 6, 2024

Thumbnail of user jaylynnw2
Washington
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Easy reliable fast and very cute on my foot! Shoe Dazzle delivered exactly what was In the pics no second guessing and the sizes were accurate so no returns needed!

Date of experience: June 5, 2024

Thumbnail of user felicias524
Illinois
1 review
0 helpful votes
  • Send Message
September 18th, 2024
Verified purchase

My purchase looks better in person I will be purchasing again and again

Service
Value
Shipping
Quality

Date of experience: September 8, 2024

Thumbnail of user moniqueb250
Washington
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase
• Updated review

I'm a very loyal customer with shoe dazzle and I'm disappointed because I'm 6'1 and wear a size 12.i bought 7 pairs of sandals size 12 and every single one I can't fit because of the shoe being so narrow any other time I had no problem with you guys.Im going on a cruise in may and don't know what to do because it's hard finding things that fit me.So I think I'm going to cancel my membership 7 pairs of shoes is a lot

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Monique,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Love them
June 17th, 2022
Verified purchase
• Previous review

This is the only website that I can buy shoes and they fit perfect I wear a 12 so it's hard

Date of experience: June 17, 2022

Thumbnail of user osmanisampinoalpdnq
RU
6 reviews
2 helpful votes
  • Send Message
March 30th, 2024

Excellent client service. After receiving two dresses that I had ordered for my birthday, I was really happy because my skin did not react to them as it does with other fabrics. This online boutique was truly wonderful, and its quality along with empathy and kindness were greatly appreciated. I am 100% lover of this website

Date of experience: March 19, 2024

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Олежа,

Thank you for the wonderful review and for sharing your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.

Best regards,
Chad

Thumbnail of user jazminep19
California
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

I brought my mother-in-law some shoes and earring for her birthday cruise. She loved everything and said are beautiful and look better in person

Date of experience: July 5, 2024

Thumbnail of user sylviaj214
Minnesota
1 review
0 helpful votes
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August 18th, 2024
Verified purchase
• Updated review

I am sad that the plus size line has been dropped.
I also wish most shoes have at least two color choices.

Date of experience: August 8, 2024

Great Shoes
February 4th, 2023
Verified purchase
• Previous review

I can usually find a shoe or boot or bag I like on Shoe Dazzle

Date of experience: February 4, 2023

Thumbnail of user tiffanib48
California
1 review
0 helpful votes
  • Send Message
August 19th, 2024
Verified purchase

They never disappoint. Good quality and style still. I get compliments on nearly every pair of shoes I purchase.

Date of experience: August 9, 2024

Thumbnail of user paulynas
Texas
1 review
0 helpful votes
  • Send Message
April 26th, 2024
Verified purchase

I really love my purchase always is enjoyable. Since 2010 I bought the 95% of my shoes with Shoedazzle, is amazing I don´t need to fit it on previous to buy just order and it fits exactly as described.

Value
Shipping
Quality

Date of experience: April 16, 2024

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Paulyna,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user jennifera2533
Oregon
3 reviews
0 helpful votes
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August 18th, 2024
Verified purchase

The product i purchased showed up quicker than i expected. Its great quality and very cute (looks just like online)

Date of experience: August 8, 2024

Thumbnail of user amandaf1230
Maryland
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

VIP first pair promotion is awesome! Also my order arrived a lot faster then i presumed it would! The boots are comfortable, they look amazing and are very well made. In all, I'm completely satisfied with my purchase!

Date of experience: January 22, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Amanda,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user mashav1
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

They bait you into buying cheap shoes then start charging you $49.95 per month with no way to cancel. I've been sitting with the chat box open for 40 min, that says "your estimated wait time is 1 min"

Tip for consumers:
Do not buy from them

Service
Value
Shipping
Returns
Quality

Date of experience: March 1, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Masha,

Thank you for taking the time to leave a review. We are saddened to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user devit3
Washington
1 review
0 helpful votes
  • Send Message
January 6th, 2023
Verified purchase

Needed to return a pair due to ordering wrong size, but received error message every time I attempted to complete exchange/return request. Issue was never resolved and eventually passed the 30 day mark without being able to successfully submit a request. Otherwise satisfied with the rest of my order! Great shoes, super cute styles, reasonable prices.

Tip for consumers:
Return requests can come back with error messages that never allow you to submit request.

Products used:
5 out of 6 shoes ordered

Value
Shipping
Returns
Quality

Date of experience: January 6, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Devi,

Thank you for sharing your experience with our products and processing a return online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user craigm1062
Massachusetts
1 review
0 helpful votes
  • Send Message
January 5th, 2023
Verified purchase

Shopping with Shoe Dazzle has been a pleasure. Have not been able to find thigh-high boots that would fit me for years. This company has many to choose from and I have bought 3 different pairs already. Only the Low-heel lace-up combat boot style but each pair fit fantastically. And all in different colors. Am a Rock and Roll musician Playing in a Dead cover band and these boots are just great for stage presence. Comfortable, I can wear them for hours. Have already had many compliments on them from fans, male and female. Think I'll be getting the high block heel style next. Love Shoe Dazzle. Thank you so much. Prompt Delivery really sells the company. ROCK THE PLANET.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Craig,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user briannaz20
New Jersey
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

I found dress shoes to wear with anything. They are so comfortable. I finally was able to find a nice pair of slip on shoes for my mom that doesn't go between your toes. She can wear them every day as well as wearing them to a party.

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Brianna,

We're glad you enjoy our unique styles and selections! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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