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Shoedazzle has a rating of 3.4 stars from 7,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
I signed up for the site a few months back. I had received 2 pairs of cute heels. When they came, it was quick and the packaging was perfect. The shoes were really nice. I order my third pair. These finally came after what seemed like weeks. The box the shoes were in was not from shoedazzle. The shoebox was almost completely crushed in on 1 corner. Oh, and they included some cheap press on nails for some reason. The shoes were fine from 1st appearances. When I pulled out the second shoe of the pair, it was obvious it was used. They put a new heel tip on it and attempted to resole the bottom. It looked like a hippo tried to squeeze her fat foot in it and run a marathon. I immediately called customer service. The rep told me she would refund my checking account. No sincere apology or anything. She just read her little script. After 10 days had passed, I called again to see where my refund was. The rep asked for the return tracking number. I told her I had not been able to get them in the mail yet. She then told me in order to get a refund, they must receive the shoes first. I told her that I was not a mind reader and that the previous rep never told me that. After dealing with this snotty girl for entirely too long, I told her that I would get their used a** shoes out as soon as possible so that I could be done with that company forever. How dare they put someone's health in jeopardy for a buck. They knew those shoes were used, and sent them to me anyways. Who knows if the previous user had any sort of foot disorder. I will never shop shoedazzle again and I will make sure anyone I know doesn't either. I'm sure Kimora would appreciate my business.
Date of experience: April 20, 2012
I love the selection and always satisfied with product received!
Date of experience: February 6, 2024
The shoes are nice and comfortable. Also the price was right for me
Date of experience: November 4, 2023
Hello Gloria,
Thank you for the nice words that you said about our merchandise and pricing. We truly appreciate reviews like these, which makes us want to improve our products and services even more! Have a nice day!
Best,
Bonnie
I called Shoedazzle on a Tuesday, asking if they had overnight shipping. They don't. I needed a pair of shoes by Friday, told them and was told, not only by a associate but by a supervisor that if I ordered the shoes by Wednesday 11:59 am (EST) they would be processed and shipped the same day. I live in California but I'm originally from Indiana so I know the time differences.
So on Wednesday morning I called Shoedazzle at 8 am (PST)... 11 (EST), ordered my shoes and was told they would be processed and shipped the same day.
Later that evening, I received a message stating that they had been shipped. Thursday morning, I check the status of my package and nothing! FedEx showed a label being printed. Nothing else!
I called Shoedazzle and was told so many different things from..."it takes 24 hours to process" to "it's gone and it's FexEx's fault" to hanging up on me.
My package won't be here by Friday! It will be here on Monday when I won't be home. I'm leaving Saturday! That's why I asked questions before I purchased these damn shoes!
I've never seen a company that won't overnight a package! Are you kidding me?!
I was lied to by at least 4 people. Hung up on. Told they tried calling me back but I have the phone records to prove otherwise.
Ok... so what you refunded my shipping. That doesn't help me! I specifically stated I needed these shoes by Friday. If I knew you couldn't deliver, I NEVER would have ordered them!
I will never never never use this site again!
By the way... it states on the website if you order by 11 am (PST) they will be processed and shipped the same day. If not, by next business day. If true... then I was WAY EARLY ENOUGH for this to happen.
Date of experience: August 10, 2017
Hello Coleen,
We’re sorry to hear about your recent experience with ShoeDazzle! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
Both the shoes that I purchased came fast and they both fit perfectly!
Date of experience: March 21, 2023
Hello Roggie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I'm satisfied with the fast service of delivering orders plus the shoes always good quality and the size are almost always a good fit for me!
Date of experience: June 19, 2022
Hello Marilyne,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Love this company! Love that I can skip the month by the 5th to avoid being charged if I need more time to browse or don't have the funds!
Date of experience: October 21, 2016
Arrived fast, like 2 days! Look just like pictures true to size. Sexy
Date of experience: March 7, 2023
Hello Candace,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your sandals! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
It was so good and fast
My issue was solved in a minute
Date of experience: April 21, 2023
Hello Boluwatife,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
It's easy and understanding to use the service is great and so are the products. This is now one of my favorite places to buy shoes.
Date of experience: September 18, 2022
Hello Daneque,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I love buying shoes and boots from this store. I've been with shoe dazzle for almost 20 years I still have shoes and boots since then..
Date of experience: December 7, 2022
Hello Martha,
Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Shoedazzle never disappoints. Great style, great price and well made. Customer for life!
Date of experience: January 5, 2023
Hello Roseann,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I just love everything. Products was exactly how it was shown on website
Date of experience: January 5, 2023
Hello Cierra,
Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Had the styles wanted at an introductory price. Received the shipment very quickly.
Date of experience: May 22, 2023
The seam of one shoe was damaged like it was starting to separate.
Date of experience: January 5, 2023
Hello Shirley,
Thank you for sharing your experience with the shoe you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Great shoes and boots Never had a wait long for my order completely satisfied good selection of shoes and boots they fit right to my foot
Date of experience: May 25, 2019
Hello Renee,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your Shoedazzle purchase! Hope to hear more from you in the future!
XO,
Ivy
What I have seen on this site and done. Words cannot describe. Thank you so much for being the site where you can shop and shop.
Date of experience: December 1, 2020
Hello James,
We love to hear your wonderful review! It is always our goal to serve you with the best we can, and we are glad to know that we delivered!
Best,
Nelle
Quickly fixed my issue. She was friendly and understood what I was saying.
Date of experience: January 4, 2023
Hello Lakisha,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Representative was helpful and did their job thoroughly. No issues.
Date of experience: February 3, 2024
Hello Angie,
Wow! We appreciate your awesome review about your experience with our Member Services Team. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
Not happy. I cannot get a reply on how to make a return
Date of experience: January 7, 2023
Hello Lora,
Thank you for sharing your experience with our return policy. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The boots are wide in the calf but not in the foot.
Also I keep trying to cancel all my accounts but they don't do it.
Date of experience: September 16, 2019
Hello Trisha,
We would like to apologize for your negative experience. We'd like to learn more about your specific situation and make things right. A representative from our Member Services Team will send a private message to you shortly to assist you.
Best,
Ivy
My purchased arrived in the time frame given.
No complaints with my items.
Date of experience: March 7, 2023
Hello Alaina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Only one boot was ok the rest dont fit properly around the calf
Date of experience: January 8, 2023
Hello Nelsia,
Thank you for sharing your experience with the boots you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Receiving the package was good, I wore my heels for the second time and my heal is leaning/broke on the right heel. I am so upset
Date of experience: September 19, 2022
Hello Kiara,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the quality of your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I always thought the shoes would fit funny or look different from the site. But what you see is exactly what you get. Shoes AND clothes
Date of experience: March 2, 2020
Hello Brianna,
Awesome! We're glad to hear that we were able to provide the products you preferred in your size and everything fits well! Thanks for writing a review! Have a wonderful day!
Best,
Nelle
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Chimere,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth