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Shoedazzle has a rating of 3.4 stars from 7,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
Horrible shipping they charge you then pass your packages to a Post Office. The Post Office should not be allowed to take over from retail packages
Date of experience: March 11, 2019
I always have a great experience with shoe dazzle I am never disappointed.
Date of experience: January 19, 2023
Hello Abbiegaile,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
All my shoes fit and I like them. I will be ordering again.
Date of experience: May 2, 2023
Hello Jammye,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
I love the shoe! However I can't wear it. My feet is a 61/2 wide so I purchased a size 7 wide and it's still tight.
Date of experience: November 3, 2022
Hello Jennifer,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
2 shoes were the incorrect size. 1 order was in total incorrect box.
Date of experience: January 22, 2023
Hello Ambrosia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love everything I have purchased from ShoeDazzle over the years for myself, my daughters and nieces.
Date of experience: June 29, 2019
Hello Theresa,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I ordered my size 8.5 seems I should have gone with the 9
Date of experience: August 1, 2023
Hello Talicia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love my shoes love the quality and they are very true to size
Date of experience: January 24, 2023
Hello Chris,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
My cost was awesome, shipping was way faster than expected, and the quality. Of the shoes were exactly like the photos. Very happy with my purchase.
Date of experience: November 22, 2022
Hello Patricia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I bought a purse and it was exactly what i wanted. It was at a great price as is all their merchandise. I love my new bag so much
Date of experience: July 2, 2019
Hello Robin,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
Sent what I ordered. Sent within the promised time frame. Very efficient process.
Date of experience: February 4, 2023
Hello Candace,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I love those beautiful shoes, right size. I will definitely buy more later
Date of experience: February 1, 2023
Great customer service and support and friendly I definitely recommend to try it
Date of experience: February 1, 2023
Hello Carmen,
Thanks a lot for the feedback! ShoeDazzle promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
I didn't get to talk to anyone. I'll try back again another time.
Date of experience: August 10, 2023
Hello Josee,
Thank you for taking the time to write a review about our Member Services Team! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
Always happy when box arrives at door the size is always sot on
Date of experience: February 4, 2023
Hello Brigitte,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
They was very comfortable. For to walk to in all day and night
Date of experience: May 4, 2023
Hello Tammy,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
The pump was pretty on my feet and because it had a low heel it made it pretty comfortable to walk in in for longer periods.
Date of experience: August 11, 2022
Hello Karen,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Shoe came in great timing for the snow in WA. Love my shoes
Date of experience: February 16, 2023
Hello Bernice,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
The worst experience ever I never received the package and got charged
Date of experience: February 16, 2023
Hello Santiago,
It is with great regret that we received your feedback regarding your order and the VIP membership. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
It was a great buy come when it said love all y'all do
Date of experience: March 21, 2023
Hello Kelly,
We're delighted to hear you loved your shopping experience with us! We are always looking for new ways to provide great products that will meet the needs of our members, including yours.
Best,
Allison
I didn't want anything
However was told I would lose my money….
Date of experience: March 21, 2023
Hello Nanni,
Thank you for writing a review! We value your feedback and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
Will keep the product, and hopefully I will find a use for it.
Date of experience: February 19, 2023
Hello Annette,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Love all the shoes and boots I get from here. Love this website
Date of experience: February 23, 2023
Hello Christina,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and website! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
My experience with lady on the phone was great, she told me the steps how to get online and what to do so that was great.
Date of experience: June 17, 2022
Hello Melisa,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
SOMEONE FROM THE COMPANY TRIED TO USE MY CREDIT CARD AFTER I MADE MY VERY FIRST PURCHASE! I got a notification from my bank of the transaction seeming fraudulent.
Date of experience: March 2, 2022
Hello Kemari,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Roger,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy