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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    344
  • Value
    356
  • Shipping
    361
  • Quality
    346

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.4%
Positive
555
Neutral
32
Negative
275
View ratings trends
167
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How would you rate Shoedazzle?
Top Positive Review

“Size to small.”

NiNi B.
11/21/24

It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.

Date of experience: 11/11/24
See positive reviews
Top Critical Review

“Too much time wasted”

Betty V.
12/3/24

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Date of experience: 11/23/24
See critical reviews

Reviews (7,974)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user staceyl146
California
3 reviews
5 helpful votes
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July 3rd, 2024
Verified purchase

The ease of shopping is always fun...Looking at the different styles and what's new or on sale...puts a smile on my face

Date of experience: June 23, 2024

Thumbnail of user evam566
North Carolina
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Always find what I want
Love the way shoes fit! My experience with customer service has been helpful when needed

Date of experience: June 24, 2024

Thumbnail of user carmenm837
Ohio
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

I find that the half sizing tends to be a little too big sometimes. Especially with open toe options

Date of experience: June 24, 2024

Thumbnail of user soniah235
New York
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

When the bag came it's smells like fish stinky fish I'm really disappointed cuz why would a new bag smell like fish

Date of experience: June 27, 2024

Thumbnail of user woodsonn
Illinois
2 reviews
0 helpful votes
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July 16th, 2024
Verified purchase

I love the shoes per usual and they arrived swiftly! Shoes looked more bra in person!

Date of experience: July 6, 2024

Thumbnail of user annal1607
South Carolina
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

Easy to order,good quality, beautiful design, perfect fit, I'm never shopping at the shoe stores again.

Date of experience: June 22, 2024

Thumbnail of user portiam40
Washington
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Too many options on the return and locations are specific but not always easy to locate on maps. Idk I believe I paid more to return than I did the item!

Date of experience: June 6, 2024

Thumbnail of user ashleem124
California
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I just logged in and placed my order just like I placed in the other order. There was no problems. Seamless check out.

Date of experience: June 20, 2024

Thumbnail of user tracil18
Massachusetts
2 reviews
0 helpful votes
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June 21st, 2024
Verified purchase

Although I had to return two items (they were too small) everything I did order was great superb quality!

Date of experience: June 11, 2024

Thumbnail of user emana88
California
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

The color and fabtic are nice. I felt the shoe is really heavy in my foot

Date of experience: July 7, 2024

Thumbnail of user alisonr283
Canada
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Always easy to place an order… now just waiting for it to arrive :)

Date of experience: July 6, 2024

Thumbnail of user jurealg
Nebraska
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

The possible selections on the website are very limited and there aren't many sizes to choose from

Date of experience: July 2, 2024

Thumbnail of user vanessah606
Washington
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Why did you take an extra amount out of my account?

Value
Quality

Date of experience: July 2, 2024

Thumbnail of user tiffanym1105
North Carolina
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Always a great experience and a nice selection of shoes!

Date of experience: July 5, 2024

Thumbnail of user tweetybirdc
California
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Love everything, always deliver on time, Love the boots

Date of experience: July 4, 2024

Thumbnail of user lj319
Sweden
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I love Shoedazzle for their great selection of products but what's even better is the Wonderful Customer Service they provide anytime I need help or assistance with anything!

Date of experience: June 5, 2024

Thumbnail of user jacquelyno32
Nevada
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Every item was of good quality and fit! I love them!

Date of experience: July 3, 2024

Thumbnail of user pamelam2743
Virginia
2 reviews
0 helpful votes
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June 15th, 2024
Verified purchase

The shoes are uncomfortable in the toe box. I find shopping online makes finding a comfortable fit very difficult.

Date of experience: June 5, 2024

Thumbnail of user danajaj1
Florida
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Quality of the shoes👎🏾
Arrial time 👎🏾
Cost👍🏾
If that's the case I'll be more than happy to spend the extra money!

Date of experience: June 15, 2024

Thumbnail of user christiel75
Maryland
1 review
0 helpful votes
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July 13th, 2024
Verified purchase
• Updated review

My shoes arrived with the right color...my size 11 is usually in stock

Date of experience: July 3, 2024

Love my shoes
June 1st, 2021
Verified purchase
• Previous review

All my shoes and clothes i have purchased have arrived in mint condition and was just what i ordered. I love the selections. They always have my size.

Date of experience: June 1, 2021

Thumbnail of user kristinaw4
California
3 reviews
0 helpful votes
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June 12th, 2024
Verified purchase

I love shoe dazzle! Most of my shoes are from there. Comfortable, affordable and fit to size! So many choices, I end up buying a couple at a time.

Date of experience: June 2, 2024

Thumbnail of user mayah111
California
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

My closet is full of shoe dazzle! I'm a loyal customer.

Date of experience: July 1, 2024

Thumbnail of user michellec3884
Louisiana
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I paid for expedited shipping and I never received my shoes 😫

Date of experience: July 1, 2024

Thumbnail of user wildap8
Georgia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

My order arrived and the shoes were fabulous. Fit perfectly.

Date of experience: July 1, 2024

Thumbnail of user georgiah55
California
5 reviews
0 helpful votes
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July 3rd, 2024
Verified purchase
• Updated review

EVERY SINGLE ORDER HAS BEEN PERFECT - PERFECT PACKING, GOOD FOLLOW UP,

ALWAYS SOMETHING TO LOOK AT.

Date of experience: June 23, 2024

Good customer service
January 7th, 2020
Verified purchase
• Previous review

Every purchase, is perfect - return policy works well - everythning arrives n good shape - not something that came back from previous customer -

Date of experience: January 4, 2020

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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