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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    344
  • Value
    356
  • Shipping
    361
  • Quality
    346

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.4%
Positive
555
Neutral
32
Negative
275
View ratings trends
167
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How would you rate Shoedazzle?
Top Positive Review

“Size to small.”

NiNi B.
11/21/24

It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.

Date of experience: 11/11/24
See positive reviews
Top Critical Review

“Too much time wasted”

Betty V.
12/3/24

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Date of experience: 11/23/24
See critical reviews

Reviews (7,974)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user elizabethk2144
Ohio
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

Best of all, I liked my order. It arrived on time and I also got exactly what I ordered. Thank you ShoeDazzle.

Date of experience: June 5, 2024

Thumbnail of user genovag1
Canada
1 review
0 helpful votes
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June 18th, 2024
Verified purchase
• Updated review

When I order my stuff from shoedazzle, I never have problems with the products nor the delivery. I appreciate the services.

Service
Value
Shipping
Returns
Quality

Date of experience: June 8, 2024

Best app ever
June 16th, 2022
Verified purchase
• Previous review

The best app ever. It tells me that everything is delivered on time. I love it alot.

Date of experience: June 16, 2022

Thumbnail of user chrysr4
Georgia
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Grabbed the Jean shorts on sale, didn't have my size so I sized up. Still a great fit for the shorts!

Date of experience: June 5, 2024

Thumbnail of user clairea221
New York
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

It's been a great experience and love all my pairs of shoes n other items I bought.

Date of experience: June 25, 2024

Thumbnail of user kendrao45
Virginia
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Shoe run small suppose to extra wide I ordered a 9.5 extra wide and it's made like a normal size sandal nothing dude about it

Date of experience: June 2, 2024

Thumbnail of user deborahc2878
Delaware
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

It was fine. Everything arrived in new condition unblemished.

Date of experience: June 24, 2024

Thumbnail of user patriciam4525
Texas
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase
• Updated review

I've been a member for years and 95 percent I'm satisfied. Customer Service is always great.

Date of experience: June 23, 2024

Happy Customer
March 7th, 2023
Verified purchase
• Previous review

I've been shopping with Shoe dazzle for years I love it it's convenient and if I have an issue I just call cs.

Date of experience: March 7, 2023

Thumbnail of user roscelv
Canada
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Never disappointed. I love my new sandals. Size fits perfectly.

Date of experience: June 24, 2024

Thumbnail of user lissyg2
New York
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Fast delivery
Great product, as described! Fit comfortably on my feet

Date of experience: June 23, 2024

Thumbnail of user barbarak1795
Michigan
5 reviews
0 helpful votes
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July 3rd, 2024
Verified purchase
• Updated review

Got some nice footwear for great prices and quick delivery. Very client friendly.

Date of experience: June 23, 2024

Good pricing
August 8th, 2022
Verified purchase
• Previous review

The items I've purchased have been stylish and generally well made. About 85% of the time the shoes fit well. The remaining % is because one cannot judge the fit any shoe has until one puts it on. Not the fault of the site, just a fact pf buying shoes. My one issue is, I wish they carried more shoes with "kitten" heels and shoes with a sturdier sole. I've had the best luck with the sneaker type shoe and less luck with heels or sandals. It would be nice too if they carried more "plain" style shoe in a variety of colors without decoration or weird patterns.

Date of experience: August 8, 2022

Thumbnail of user willenas1
Colorado
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

My delivery went smooth, my items were packed neat inside the box and my items were beautiful as expected. Thank you, Shoe Dazzle!

Date of experience: June 5, 2024

Thumbnail of user aliciam883
Canada
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

My order never showed up and theres no way to get ahold of anyone for a refund. Nobody will reply to my emails.

Date of experience: June 3, 2024

Thumbnail of user pamelal321
Maryland
2 reviews
0 helpful votes
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July 3rd, 2024
Verified purchase

I loved the pink two piece slacks and top. It is a great casual outfit

Date of experience: June 23, 2024

Thumbnail of user andreg191
Canada
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase
• Updated review

Nice product with good quality... Love what I ordered... Thank you...

Date of experience: June 23, 2024

Verry happy
January 8th, 2023
Verified purchase
• Previous review

Verry nice purse!... But arrived to late for my Christmas party... I love it...

Date of experience: January 8, 2023

Thumbnail of user cynthiaf1368
California
2 reviews
0 helpful votes
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June 30th, 2024
Verified purchase

My experience was good with my purchase. Both pairs fit well and look bomb on my feet. Love them

Date of experience: June 20, 2024

Thumbnail of user luza143
Pennsylvania
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

I honestly want to cancel my subscription, but I don't know how.

Date of experience: June 21, 2024

Thumbnail of user tamrat32
Ohio
1 review
0 helpful votes
  • Send Message
April 27th, 2024
Verified purchase

I'm always satisfied with Shoedazzle's products and feel relieved that if something doesn't fit I can exchange it, or get something else! Thank you Shoedazzle for being available and all the fabulous products!🏼🦋😎

Date of experience: April 17, 2024

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Tamra,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user helenp900
Texas
2 reviews
1 helpful vote
  • Send Message
June 30th, 2024
Verified purchase

I ordered 6'1/2 and received size 11
I return the shoes

Date of experience: June 20, 2024

Thumbnail of user lindam6481
Florida
2 reviews
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

They don't understand cancel an agreement, they try to force you to continue.

Date of experience: June 21, 2024

Thumbnail of user margarets2324
Texas
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Everything I've ordered was over and above what I expected. Thank you very much for reaching my satisfaction.

Date of experience: June 3, 2024

Thumbnail of user jonells7
Florida
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I love everything about shoedazlzle from the customer service, deliveries on time, quality shoes, and I get lots of compliments all the time!

Date of experience: June 5, 2024

Thumbnail of user kurtw252
Alabama
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Great prices on the products, good quality, rapid delivery,

Date of experience: June 21, 2024

Thumbnail of user vedas19
Michigan
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase
• Updated review

Very satisfied. Order shipped fast, every shoe fit & looked great.

Date of experience: June 20, 2024

Very disappointed
January 8th, 2023
Verified purchase
• Previous review

My order was delivered to another address, even though my default address was chosen for my current address of 3 yrs. Id also received orders at my current address recently. I was told to call back in 48 business hours.

Date of experience: January 8, 2023

Thumbnail of user sibongilem4
Oregon
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

What l ordered got on time, good quality. Package intact.

Date of experience: June 21, 2024

Thumbnail of user shenethar
Georgia
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

I love the ability to see the discounted prices before making the final purchase. I truly enjoy being able to use my points now and the two for one discounts are amazing.

Date of experience: May 10, 2024

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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