Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
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It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
I really love my purchase always is enjoyable. Since 2010 I bought the 95% of my shoes with Shoedazzle, is amazing I don´t need to fit it on previous to buy just order and it fits exactly as described.
Date of experience: April 16, 2024
Pensé que se tardaría más en llegar pero llego en el plazo de 10 días lo cual es genial la calidad de lo que compré es increíble
Date of experience: November 20, 2024
The subscription is bogus. They charge you $50 a month just to still have to pay the "membership" difference and shipping, so you're not even saving any money. Also, after having the subscription for months and months, I never received the VIP credit they talk about. When trying to get the VIP credit, they just wanted to charge my account another $50. And the worst part, I got a pair of combat boots maybe 2 months ago, and the heel of both boots already have a big hole in them. I literally wear them to work as a receptionist. Super, super cheap.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 11, 2024
Hello Piper,
Thank you for writing a review about our merchandise, the VIP Credit, and the VIP membership. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I have wanted the popular travel bag that has gone viral. With my VIP credit I was able to get it and if everyone only knew how much they would be speechless. I love it came in a dust cover bag and how quick I received it. I can't wait to use for my birthday trip with the girls and future trips.
Date of experience: April 7, 2024
Hello Tamra,
Wow! We appreciate your awesome review about our merchandise and the VIP Credit. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
I wore a pair of shoes from Shoe Dazzle to a wedding and they broke not even 2 hours in.
Date of experience: June 3, 2024
I like how the shopping experience on the site is simple to navigate. The make of some of the shoes have changed over the years… and some shoes I found to be ill fitting or uncomfortable regardless of the right size.
Products used:
Shoes and clothes
Date of experience: April 17, 2024
Hello Briana,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love my new shies and always get compliments, thank you for making it so affordable and fun to stay stylish! I also love that they have a selection in wide calf boots, very hard to find, but not on here, and I think I have almost every pair.I'm obsessed!
Date of experience: April 7, 2024
Hello Tanya,
Wow! Thanks for sharing a review about our merchandise and the selections! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future! Enjoy your day!
Best,
Bonnie
The leather materials are already peeling and crinkled. I am very disappointed with this purchase. Show dazzle should endeavor making better quality shoes that will last. Yes, they are affordable but not worth it if one only gets to wear the shoes once or none as is my current situation.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Adedayo,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I'd been eyeing these shoes for a while, so I finally pulled the trigger and bought them. They're just as awesome as they looked online and crazy comfy, which is a lifesaver for my job where I'm on my feet all day. Surprisingly, I didn't have much discomfort breaking them in. Totally digging the style.
I also grabbed some sneakers that were cute, but they didn't quite hit the mark. Normally, a size 7 fits me fine, but for some reason, the right shoe feels too big. Gonna have to send those back.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Olga,
We're glad you’re enjoying our products! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I've been curious how I can use the 49.95 as a monetary value for purchasing instead of "VIP Credit." Before the VIP credit I could use my monetary value and purchase a bunch of clearance items, etc. Great value, ya know.
But, I'm stuck to choosing one item that could be less or more than the 49.95 I would pay each month. Which is why I prefer to skip most months because I just can't justify spending that monthly payment and seeing that I can use my credit on a 6 pack of socks?
Or 3 pairs of underwear? Or 1 or 2 tank tops? It doesn't add up.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Nikki,
Thank you for taking the time to leave a review. Your feedback about our pricing, promos, and VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The experience with JustFab and Shoe Dazzle is always good. However, twice I have gotten a pair of boots and they have been USED, or WORN! I don't understand, how this happens. When I make a purchase I get at least 6-8 pairs on a order and one pair of shoes or a pair of boots is always used! My question is WHY?! This is not a good look, and I really like both of the companies
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2024
Hello Sherron,
We apologize for what sounds like a very frustrating experience! We're sad to know that you received some shoes that have been already used. We really appreciate you making us aware of the situation. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
Since the system changed I feel like I'm loosing money every time I forget to skip a month because the credits are no longer worth monetary value towards clothes. Usually if I use my credit I'm spending more than the product is actually on sale as…. Like I can get 2 pairs of shoes for a credit which is 50 but the shoes are only 17 each if I don't use the credits. I will be stopping my membership soon, this email actually reminded me - sucks because I do love your products
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Hello Krissy,
Thank you for taking the time to leave a review. Your feedback about our promos and VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Lost all my credits then had too fight too get them back
Hate that you have $500 in credits but if you spend $ 55 even though they have your money u have too pay $20 because u can only use one credit towards your purchase. Like dealing with bell Canada
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Hello Kim,
Thank you for taking the time to leave a review. Your feedback about our pricing and VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered both tall over-the-knee boots and ankle booties on sale and both pair fit perfectly and are a hit! So happy I have been a Shoe Dazzle subscriber for years. Give them a try for sure - you won't regret it, there is something for EVERYONE!
Date of experience: April 20, 2024
Hello Sonja,
Wow! We are glad to hear about your amazing feedback regarding our boots and booties and the VIP membership! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
It's so easy to find what I want for a great price. I also LOVE the many sales and clearances they have. Perfect time to upgrade the wardrobe!
Date of experience: September 19, 2022
I really like shoe dazzle. Shopping and returning is quick and simple. Always allot of sales, they have other selections besides shoes. I have brought a bag from them and it's nice for everyday weekend get away.
Date of experience: April 4, 2024
Hello Rodika,
We're glad you enjoy our promos and selections! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Very good price. The shoes are pretty good quality and love that you can skip a month to if not in your budget or you don't find anything you like.
Date of experience: August 11, 2022
I enjoy the different styles in shoes and clothing fit.
Date of experience: June 10, 2024
I am always pleased with my products from Shoedazzle.
Date of experience: April 17, 2024
Very easy processing. Have been a member for sometime. Need a room for shoes alone.
Date of experience: August 10, 2022
I'm a very loyal customer with shoe dazzle and I'm disappointed because I'm 6'1 and wear a size 12.i bought 7 pairs of sandals size 12 and every single one I can't fit because of the shoe being so narrow any other time I had no problem with you guys.Im going on a cruise in may and don't know what to do because it's hard finding things that fit me.So I think I'm going to cancel my membership 7 pairs of shoes is a lot
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Monique,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
This is the only website that I can buy shoes and they fit perfect I wear a 12 so it's hard
Date of experience: June 17, 2022
I ordered for a birthday gift. Order was lost in the mail. Birthday came and went. Adam was eventually replaced. Customer service was fine shipping service sucked. My woman like the product I just don't know but I'll try to order anything again.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Hello Donald,
Thank you for writing a review about our shipping and your experience with your order and our Member Services Team. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I found dress shoes to wear with anything. They are so comfortable. I finally was able to find a nice pair of slip on shoes for my mom that doesn't go between your toes. She can wear them every day as well as wearing them to a party.
Date of experience: April 4, 2024
Hello Brianna,
We're glad you enjoy our unique styles and selections! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
It was so simple. I scrolled til I seen something I like. The price was totally do-able & the delivery was fast. I got my order in 2 days... the quality of the products they have here is what keeps me coming back
Date of experience: April 8, 2024
Hello Desiree,
We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Este artículo es de muy buena calidad y el tamaño es adecuado para viajar. Me encanto muy recomendado. Gracias
Date of experience: August 10, 2024
Keep up the good work. I'm satisfied with the products material, fitting and comfort.
Date of experience: June 5, 2024
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Paulyna,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad